OurFamilyWizard
OurFamilyWizard Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.1 star rating from 3 reviews; consumers are mostly dissatisfied, citing slow or no support and unresolved charges.
Key Takeaways for Future Customers
- Check recent OurFamilyWizard reviews for reports of poor response times before purchasing a membership.
- Expect difficulties with account access, calendar and printing features based on user experiences.
Negative Feedback / Risk Areas
- Recurring complaints about customer service not returning calls or emails and slow support.
- Frequent billing and refunds disputes, unexpected charges and difficulty removing card or getting refunds.
- App glitches, password/reset problems, and inaccessible accounts affecting court-ordered access.
Positive Feedback
Some users reported successful account help and initial setup assistance, and one review noted the app worked after support intervention.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.1 star rating from 3 reviews; consumers are mostly dissatisfied, citing slow or no support and unresolved charges.
Key Takeaways for Future Customers
- Check recent OurFamilyWizard reviews for reports of poor response times before purchasing a membership.
- Expect difficulties with account access, calendar and printing features based on user experiences.
Negative Feedback / Risk Areas
- Recurring complaints about customer service not returning calls or emails and slow support.
- Frequent billing and refunds disputes, unexpected charges and difficulty removing card or getting refunds.
- App glitches, password/reset problems, and inaccessible accounts affecting court-ordered access.
Positive Feedback
Some users reported successful account help and initial setup assistance, and one review noted the app worked after support intervention.
Turn one complaint into a collective action
Issues with reimbursement
I'm still waiting to hear back. A pill was paid on 1/17 but it's 1/21 and I have no reimbursement to my account
User's recommendation: Faster follow up
Macomb, Michigan
Everything is good so far
i tried to make an account, and the Man not sure who he is, he helped me and reset the wizard for me
Minneapolis, Minnesota
Can't get into my account
- I've left voicemails, but no callback.
- I emailed them and got no reply.
- I need the paper emailed to access my account; it's a court order.
TIve called left voicemails havent gotten a call back. I also emailed them and got nothing back I need to get the paper emailed to me so I can get into my account to see my daughter. Its a court order and I get it free because I dont make enough.
- Having to reapply every six months
Preferred solution: The forms emailed to me to get it free of cost so I can talk to my daughter
Midlothian, Texas
How to print out on computer
How to use the app on printing the messages. These no where to send to a email or save to phone to be printed.
Resolved: Help with calender
Company resolved the issue.
I was having a difficult time figuring out how to imput information into the calendar. I was getting error messages and needed to figure out how to sort this out.
Sioux Falls, South Dakota
None of your business
Pathetic at best. No one helps or answers the phone. My kids cant access anything and I need to talk to
User's recommendation: Never use it it’s a joke
Password reset!
- The app locks you in, is glitchy, and buffers constantly.
- Phone numbers are hidden on the site; support asks you to email.
STAY AWAY FROM THIS APP! THEY GET YOU LOCKED IN AND GIVE YOU CRAP.
YOU CANT GET OUT OF IT AND THE APP IS JUNK. HORRIBLE SERVICE.. GLITCHY APP.
CONSTANT BUFFERING AND THEY HIDE THE PHONE NUMBERS FOR THEM IN PAGES OF WEBSITE *** WHEN YOU DO GET A PHONE NUMBER YOUR ON HOLD FOREVER AND A DAY JUST FOR HER TO SAY I SENT YOU AN EMAIL FOR YOU TO FIX IT YOURSELF! SCREW YOU OFW
- Glitchy junk app and poor customer service
Preferred solution: Full refund
User's recommendation: STAY AWAY FROM OFW SCAM
Redmond, Washington
Poor everything! I want a refund!
I've been calling since the second week I purchased the app! I wish I never found it or recommended it!
Nothing but trouble. I want a refund!
User's recommendation: Nope! Don't use this app!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
- Refund of $99 charged at 3am; charged twice.
- I never used the app and want my card removed.
I would like to have a refund immediately for the 99 dollar charge that was made on my card at 3am. I have been charged twice and have never used the app. I want my card taken off this website immediately.
No refunds even if you dont use the app
- Charged for a full year despite not using the app.
- I was told refunds aren't available after one month.
I haven't used the app in a long time but had my card info on there, i got charged for a full year. When i called to explain i dont use the app anymore and didn't realize i was charged for it they said i called too late for a refund (one month) and couldn't be refunded anything.
Preferred solution: Full refund
User's recommendation: Do not trust the company with your card information because if something like this happens with you you will not get refunded
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