Ouidad
Ouidad Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ouidad has a 3.0 star rating based on 2 customer reviews. Consumers are mostly neutral. Rating distribution is 50% unfavorable and 50% positive. Recent recommendation: "GREAT must-have products for anyone with natural curly hair!". Reviewers value customer service and location; price level is medium.
Key Takeaways for Future Customers
- Read recent Ouidad reviews for mixed feedback before ordering.
- Check product availability before completing checkout to avoid disappointment.
- Customer service can assist with shopping cart and store credits.
Negative Feedback / Risk Areas
- Recurring customer complaints about sold out inventory and lack of help when items are unavailable.
- Reports of poor communication and decline in customer service over time.
- Receiving emails and texts to order despite items being out of stock.
Positive Feedback
Some customers report helpful, patient representatives who assist with carts and using store credits, and praise for products for natural curly hair.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ouidad has a 3.0 star rating based on 2 customer reviews. Consumers are mostly neutral. Rating distribution is 50% unfavorable and 50% positive. Recent recommendation: "GREAT must-have products for anyone with natural curly hair!". Reviewers value customer service and location; price level is medium.
Key Takeaways for Future Customers
- Read recent Ouidad reviews for mixed feedback before ordering.
- Check product availability before completing checkout to avoid disappointment.
- Customer service can assist with shopping cart and store credits.
Negative Feedback / Risk Areas
- Recurring customer complaints about sold out inventory and lack of help when items are unavailable.
- Reports of poor communication and decline in customer service over time.
- Receiving emails and texts to order despite items being out of stock.
Positive Feedback
Some customers report helpful, patient representatives who assist with carts and using store credits, and praise for products for natural curly hair.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
NEED TO GET MY LITERS !!! Customer Svc ZERO HELP !
- - Items in my cart went out of stock before payment.
- - Customer service was not helpful.
- - Emails and texts to order continued, but the product was sold out.
I had a bunch of liters in my cart, went to get my credit card, then you're sold out! Customer service was no help!
Basically, they told me, 'Oh well, when we're out, we're out!' Seriously! And you keep sending me emails and texts to order, but you're sold out!
Preferred solution: THE LITERS I HAD IN MY CART !! NOW YOURE SOLD OUT !! For DAYS BEEN TRYINH TO REACH SOMEONE ! NOT GOOD !!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI wanted to delete items from my shopping bag and start over.
The Ouidad Rep was very helpful and patient in assisting me to delete all items in my shopping cart and then begin again using my 500 store credits. THANK YOU!!!
User's recommendation: GREAT must-have products for anyone with natural curly hair!!!
Denver, Colorado
Poor communication
I have been working with Ouidad for over 10 years now. Their customer service has declined considerably. Very disappointed.
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I have ordered from Ouidad twice and had terrible customer service experiences both times. The second time the product was a white cream and the first time the product was a clear gel and when I asked if they’d changed the formula they told me to send a bunch of pictures and videos, then I boarded a flight, then they told me to send another video.
I told them I wouldn’t be back for a month and they said I’d be way outside the 30-day window at that point. They similarly gave me the runaround with an issue with my first purchase.
There are clearly manufacturing issues exacerbated by poor customer service. Sucks because I actually was thrilled with the initial product but doesn’t justify supporting this company.