map-marker Denver, Colorado

Poor communication

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I have been working with Ouidad for over 10 years now. Their customer service has declined considerably. Very disappointed.

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I have ordered from Ouidad twice and had terrible customer service experiences both times. The second time the product was a white cream and the first time the product was a clear gel and when I asked if they’d changed the formula they told me to send a bunch of pictures and videos, then I boarded a flight, then they told me to send another video.

I told them I wouldn’t be back for a month and they said I’d be way outside the 30-day window at that point. They similarly gave me the runaround with an issue with my first purchase.

There are clearly manufacturing issues exacerbated by poor customer service. Sucks because I actually was thrilled with the initial product but doesn’t justify supporting this company.

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