OttLite
OttLite Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating; consumers are mostly dissatisfied. Reviews report product failures around 90 days and widespread lack of reachable customer service.
Positive Feedback
Products provide good light initially and work well for about 90 days, with some users praising the lamp design and illumination quality.
Negative Feedback / Risk Areas
- Multiple OttLite customer complaints cite products failing after ~3 months and replacement bulbs not fitting.
- Customers report no answer from support lines and undeliverable emails, reflecting poor customer service.
- Price level perceived as high given long-term reliability issues.
Key Takeaways for Future Customers
- Read OttLite reviews before buying and expect limited support for repairs or refunds.
- Consider warranty, replacement-bulb compatibility, and the risk of needing direct customer service when evaluating purchase.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.2 star rating; consumers are mostly dissatisfied. Reviews report product failures around 90 days and widespread lack of reachable customer service.
Positive Feedback
Products provide good light initially and work well for about 90 days, with some users praising the lamp design and illumination quality.
Negative Feedback / Risk Areas
- Multiple OttLite customer complaints cite products failing after ~3 months and replacement bulbs not fitting.
- Customers report no answer from support lines and undeliverable emails, reflecting poor customer service.
- Price level perceived as high given long-term reliability issues.
Key Takeaways for Future Customers
- Read OttLite reviews before buying and expect limited support for repairs or refunds.
- Consider warranty, replacement-bulb compatibility, and the risk of needing direct customer service when evaluating purchase.
Tired of being ignored?
Seattle, Washington
18 watt replacement bulb won't click in
Replacement bulb won't click in. The 18 watt replacement tube is slightly different.
Tech support says to call for instructions on how to replace the bulb. Great, no answer when called
Looking for replacement bulb for my Ott vision saver model L13337, The 7 inch bulb is too long.
Find a light bulb for me please.All I got was a recording which told me that the original company ownership had changed.
Aurora, Illinois
Zero customer service
I bought a desktop lamp 3 months ago. It now flickers on all 3 color modes and all intensity settings.
Both of their customer service phone numbers (800 and local number) only play a recording. No one answers and there is no ability to leave a voice-mail message. I sent an email to the address published on their website. It was automatically rejected as undeliverable.
Looks like they have either given up on providing any level of service, or they are terminally inept.
Too bad. I actually liked the lamp.
User's recommendation: Don't anticipate a reliable product, do anticipate zero customer service.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't fit the light in the pole
Can't fit the light into the stand. I even returned it to the store and exchanged it for another and the same thing happened.I paid alot of money for it not to be functional. Please contact me and let me know you got this message and what to do about it.
Mclean, Virginia
Zero Customer Service. CANNOT take bulb out of get assistance from Ott-lite. DO NOT BUY these products.
Customers MUST have verbal, on the telephone, Customer Service. I cannot get the light bulb out of my Ott-Lite and there is zero help from Ott-Lite.
The Ott-Lite video to remove the bulb, is a lie. DO NOT BUY these products.
User's recommendation: DO NOT BUY Ott-Lite products. I did NOT read "Pissed/Consumer."
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Tampa, Florida
Resolved: My floor lamp stopped working almost exactly three months after is was received
Company fixed the issue and I have been provided with apology. I once again contacted Karin (karinc@***.com) at Ottlite, informing her I was going to contact the Florida Attorney General.
She then managed to get through to the staff and a new lamp was sent to me. 800 number doesn't work, and email on Ottlite website isn't monitored.
After six or seven weeks, I still can't work on my needlework, the specific reason I purchased this product.
I now have a phone # for customer service, but the automatic responses thank you for your patience, and your issue will be resolved on a first in/first out basis.
The woman I spoke to informed me there are exactly TWO people to handle *all* sales *and* customer service inquiries in the US and Canada: the same two people handle both departments. A new bulb did not solve the problem, I contacted "Marcy" three weeks ago, but all I'm hearing are crickets
- Great for 90 days
- Stopped working after 90 days
Preferred solution: Full refund
User's recommendation: In spite of the reviews, do not buy.
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