Otis Elevator
Reviews and Complaints
Incompetent technicians and poor services
Preferred solution: Let the company propose a solution
The Worst!
- Terrible service
Preferred solution: Let the company propose a solution
Assaulted By Technician & Scolded By Otis Operator
On the 26th Feb’ 19, my Co. lift broke down at 2.45am and it took the technician more than 1 hour to arrived. I called Otis Emergency Hotline at 1800-29****0 8 times to tell the operator that we are a hotel which needed a fast respond but was instead scolded by her, she is not fit to be in the service line !
The technician arrived and after getting the lift working again, he then demanded cash $120/- from me. I asked for a invoice or a receipt which I fairly well know that they are not allowed to collect any monies from clients.
After some argument I told him to leave my hotel and that my management will deal with the charges tomorrow. He instead turned around and said,”No Money Want Good Service..?” Upon hearing this I pursue him out and shouted at him, “Otis is the worst lift contractor I have ever seen, call yourself Emergency Standby Team more than 1 hour then you arrived..!” He came rushing to me and pulled my left arm and used his right hand and pushed onto my chest which I nearly fall.
After the incident he wanted to leave but I warned him to better wait as I had called the Police already . The Police recorded my statement but not his they then told me to see a Doctor to examine my arm and chest and the case is now under investigation.
Just a word of advise your operator that night was Joan and your aggressive technician was an Indian man from Malaysia. Both of them are foreigners to whom your Co.’s reputation will be badly spoiled by them if they continue working in Otis.
Thank You
Eddie Tan
Front Desk Executive
Jayleen 1918 Hotel
Eddietankenghong@***.com
Lack of completion of job
Preferred solution: Let the company propose a solution
Bad situation
Poor customer service- Brand new elevator
Preferred solution: Just fix the elevator- its not rocket science
Very poor service of OTIS LIFT
Preferred solution: Let the company propose a solution
This is for Clakson
Every 2 years our elevator in San Diego is inspected by the state and every inspection there is a list of 15 to 20 problems. Otis fixes it except this year 2018.
Starting Feb 20th 2018 our elevator was inspected and found out of compliance with 14 items.
They were not corrected, show cause update on April 16, 2018 was ignored.
A fee was assessed May 15 2018 for $675
We discovered an automatic contract renewal was done by Otis at the 5 years mark for an additional 5 years. We reviewed our contract and found Otis was not doing the scheduled inspections and we found that Otis the document in the equipment room just before an inspection. Filling in dates and times of maintenance that did not occur. And even left off a few months clearly displaying non-compliance.
Finally we had a conversation with the local sales rep Natalie and was offered to cancel service. Otis could not make us happy.
But to my dismay, there was a fee accessed by the state of California for non-compliance earlier in the year was not paid by Otis even though it was all Otis' fault.
And add insult, Otis sat on it for 2 months and accrued a late charge, another$675.
This feels like a divorce gone bad.
Please never date Otis Elevator
- Sales agent
- Useless company
- Sales agent and service supervisor
Preferred solution: Full refund
Drama lift
Preferred solution: Let the company propose a solution
Absolutely awful
Otis lift still not installed even after payment as schedule
Misrepresentation of Contract terms
I promise you I will never use this company again! After spending close to $100,000.00 to retrofit a new Otis Elevator in a building we were presented with a service agreement.
Or mistake was not taking the time to carefully read it. They assured us that they would change it. We took them at their word.
They have an onerous service contract whereby you must wait 5 years for it to end. Then they give you a 30 day window to terminate the contract.
If you forget or you don't it, the contract automatically renews for another 5 years!
We were informed that the contract would be modified and of course it was not. There salesperson had selective memory concerning the representations made and denied making them.
Preferred solution: terminate the service contract
This is worst service I have ever had, DON'T USE THOIS *** COMPANY
Preferred solution: Price reduction
Incredibly Poor Service
We cancelled their services well over a year ago because of their poor communication. We had sent the cancellation request a few days "out of the permitted period" so we ended up continuing to pay for their maintenance service.
When we were finally given access to log into their site to see the service tickets for our location, we noticed there were none for the last 8 months and brought this to their attention, why were they charging us if their techs were not providing service to our building. No responses. This went on and on. Since 2015 we have been emailing their staff and even their CEO.
Finally we sent another cancellation within their "correct period", sent by email and certified mail, and still no response. They just keep sending invoices.
This has been going on for 2 years! The worst company we have ever had to deal with, from top to bottom.
- Useless
Preferred solution: They need to cancel my account as we requested months ago and stop sending us bills
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Well to be honest Eddie had you spent some of your oh so important time and actually maintain the elevator correctly you probably wouldn’t have it break down. Lack of attention to the lift is your fault.
The service tech could be working at a hospital with a down elevator system or rescuing a passenger from a stuck elevator. An hour is a decent response time. Needless to say each customer believes that they are the most important.