Eduardo T Jwp
map-marker Riyadh, Ar Riyad

Incompetent technicians and poor services

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Elevator not responding. Suddenly stopped. According to technician the problem is misaligned door sensors. Sometimes before reaching the ground floor it suddenly increase the speed and stop suddenly. The carriage is shaking while the door are opening or closing. Sad
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Loss:
$3000
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Peter W Qzl
map-marker Canton, Massachusetts

The Worst!

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Our condominium on Mt. Auburn Street in Watertown has a maintenance contract with Otis, based in Canton, Massachusetts and it is the worst consumer experience we have ever had. The elevator was installed in 2012, services eight units on four floors, getting very little use. The elevator jerks and shakes every time it starts or stops. Otis cannot seem to fix this despite several service calls. They do not even offer the courtesy of making an appointment, they just show up when they feel like it. They leave greasy hand prints all over the elevator and the doors to the elevator equipment room. They cannot even bother to turn off the lights when they leave. The service contract is a "contract of adhesion." Very difficult to terminate and self-renewing.
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Cons:
  • Terrible service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker Singapore, Singapore

Assaulted By Technician & Scolded By Otis Operator

On the 26th Feb’ 19, my Co. lift broke down at 2.45am and it took the technician more than 1 hour to arrived. I called Otis Emergency Hotline at 1800-29****0 8 times to tell the operator that we are a hotel which needed a fast respond but was instead scolded by her, she is not fit to be in the service line !

The technician arrived and after getting the lift working again, he then demanded cash $120/- from me. I asked for a invoice or a receipt which I fairly well know that they are not allowed to collect any monies from clients.

After some argument I told him to leave my hotel and that my management will deal with the charges tomorrow. He instead turned around and said,”No Money Want Good Service..?” Upon hearing this I pursue him out and shouted at him, “Otis is the worst lift contractor I have ever seen, call yourself Emergency Standby Team more than 1 hour then you arrived..!” He came rushing to me and pulled my left arm and used his right hand and pushed onto my chest which I nearly fall.

After the incident he wanted to leave but I warned him to better wait as I had called the Police already . The Police recorded my statement but not his they then told me to see a Doctor to examine my arm and chest and the case is now under investigation.

Just a word of advise your operator that night was Joan and your aggressive technician was an Indian man from Malaysia. Both of them are foreigners to whom your Co.’s reputation will be badly spoiled by them if they continue working in Otis.

Thank You

Eddie Tan

Front Desk Executive

Jayleen 1918 Hotel

Eddietankenghong@***.com

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2 comments
Guest

Well to be honest Eddie had you spent some of your oh so important time and actually maintain the elevator correctly you probably wouldn’t have it break down. Lack of attention to the lift is your fault.

Guest

The service tech could be working at a hospital with a down elevator system or rescuing a passenger from a stuck elevator. An hour is a decent response time. Needless to say each customer believes that they are the most important.

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Michael S Jer

Lack of completion of job

A grandson of the founder of Otis attempted to fix a problem on the Hollywood Walk of Fame with a pickaxe. Unfortunately he did not complete this necessary fix. The Donald Trump "star" was rebuilt. Now there is dog *** on the sidewalk on top of that star almost every day.
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Loss:
$10
Reason of review:
job incomplete

Preferred solution: Let the company propose a solution

Anonymous
map-marker Canton, Massachusetts

Bad situation

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I manage an apartment building.we . Our elevator is getting pretty old and does require maintenance more frequently. We had our annual inspection. The results were that we needed to replace the elevator stop button and “ elevator track wheels “. I called Otis to come check it. They sent a technician out the next day. Great. The technician spent the day there I spoke with him briefly and he said he fixed the wheels and the button but he needed certain plans to finish trouble shooting it. I have elderly and disabled tenants that rely on the elevator as part of their daily life. It has been not working for three weeks. I email the case manager everyday telling them the Situation. They tell me everyday that they’re waiting on these “plans “ the only update I have received is that their aiming for the week of Christmas which is next week and that’s “if they receive the plans by then” and even when they receive the plans “ I will have to pay the premium rate to have the work expedited” sounds to me like Otis is a company of criminals, liars, and con-men. This same situation happened last year around the time of inspection and I was just as screwed now as I was last year because I am under contract with them. The tenants think it is my fault and are beginning to threaten to sue us and withhold rent and all I can do is email some person at Otis and basically beg for them to hurry up and take our money. I am going to review my contract and see if I can cancel or not renew. I may have to contact my lawyer because this type of negligence is ubsurd. They’ve been fixing the elevator for years even done major repairs. Now they don’t have all the plans for it?!?!?!?!? You have been warned think twice about choosing Otis as your elevator service company. They are more of a criminal organization than a company.
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2 comments
Guest

We got the belt system to our site. I wish we didn't.

We can't use the elevators in case of malfunction. We have a rope system on our neighboring site. When the malfunction is done, the team comes and checks it immediately and the maintenance costs are cheaper than ours. We said take it out and put it in the rope system.

They said that the machine needs to change the engine they gave very serious price. We regret that we had the belt system.

Guest

We got the belt system to our site. I wish we didn't.

We can't use the elevators in case of malfunction. We have a rope system on our neighboring site. When the malfunction is done, the team comes and checks it immediately and the maintenance costs are cheaper than ours. We said take it out and put it in the rope system.

They said that the machine needs to change the engine they gave very expensive price. We regret that we had the belt system.

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Lori F Qxc
map-marker Seattle, Washington

Poor customer service- Brand new elevator

We have a brand new asset in Dallas, Tx. and have been very disappointed in the lack of communication and repairs are taking forever. They do not communicate and just leave the jobs without informing anyone about why they cannot fix a brand new elevator. Buyer be aware- so far we are very disappointed with our purchase with this company.
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Reason of review:
Poor customer service

Preferred solution: Just fix the elevator- its not rocket science

Sulabh p Iik
map-marker Lucknow, Uttar Pradesh

Very poor service of OTIS LIFT

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Since four days lift is not working and no team OTIS is solving our problem Naam bade darshan chote
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

GOOD

Anonymous
map-marker Pretoria, Gauteng

This is for Clakson

Otis lifts get stuck and moves slow rather take the stairs
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patrick c Rgr
map-marker San Diego, California

Every 2 years our elevator in San Diego is inspected by the state and every inspection there is a list of 15 to 20 problems. Otis fixes it except this year 2018.

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Starting Feb 20th 2018 our elevator was inspected and found out of compliance with 14 items.

They were not corrected, show cause update on April 16, 2018 was ignored.

A fee was assessed May 15 2018 for $675

We discovered an automatic contract renewal was done by Otis at the 5 years mark for an additional 5 years. We reviewed our contract and found Otis was not doing the scheduled inspections and we found that Otis the document in the equipment room just before an inspection. Filling in dates and times of maintenance that did not occur. And even left off a few months clearly displaying non-compliance.

Finally we had a conversation with the local sales rep Natalie and was offered to cancel service. Otis could not make us happy.

But to my dismay, there was a fee accessed by the state of California for non-compliance earlier in the year was not paid by Otis even though it was all Otis' fault.

And add insult, Otis sat on it for 2 months and accrued a late charge, another$675.

This feels like a divorce gone bad.

Please never date Otis Elevator

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Loss:
$1350
Cons:
  • Sales agent
  • Useless company
  • Sales agent and service supervisor
Reason of review:
Poor customer service

Preferred solution: Full refund

MdeBeer
map-marker Rotterdam, South Holland

Drama lift

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In oktober 2017 is de nieuwe lift van Otis opgeleverd aan de aannemer. Era contour. Vanaf dat moment tot op heden storingen en ellende. Lift hing er scheef in en loopt vast Iedere week storingen en soms vaker als monteurs weer iets vervangen hebben. Diverse printplaten al meerdere keren vervangen. Echt slecht bedrijf en de bewoners van het nieuwbouwappartement zitten met de ellende. Service van Otis en Era contour is slecht. In 10 maanden tijd nog steeds geen goede lift {{Redacted}}
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Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Chris T Ked

Absolutely awful

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Still waiting on 2 elevators to be installed. It's been nearly a year. Come up with a bunch of false accusations that the site is not ready. Bottom line. They do not have enough manpower. Has caused huge delays. Too big to care!
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Reason of review:
Poor customer service
Narendra M Gyq

Otis lift still not installed even after payment as schedule

Even after payment of Rs 7 lacs two months ago to the Otis Co. for installing lift in my College bldg. REENA MEHTA COLLEGE, 150 FEET RD. BHAYANDER WEST DIST THANE .401101 Their is lack of coordination and understanding between sales team and technical team of Mr. VEER BHADRA JHA and Mr.Bodekar. All lift equipments are lying at our premises since one month but making excuses on one pretext or other and still not commencing the work of lift installation .. Pl look into the matter and do the needfull as we are being harrassed Narendra Mehta . vice chairman. Reena Mehta college, 150 ft Rd. Bhayander west Dist -Thane 401101Mumbai Maharashtra
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Reason of review:
Poor customer service
Bill S Gdo
map-marker Farmington, Connecticut

Misrepresentation of Contract terms

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I promise you I will never use this company again! After spending close to $100,000.00 to retrofit a new Otis Elevator in a building we were presented with a service agreement.

Or mistake was not taking the time to carefully read it. They assured us that they would change it. We took them at their word.

They have an onerous service contract whereby you must wait 5 years for it to end. Then they give you a 30 day window to terminate the contract.

If you forget or you don't it, the contract automatically renews for another 5 years!

We were informed that the contract would be modified and of course it was not. There salesperson had selective memory concerning the representations made and denied making them.

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Reason of review:
onerous maintenance contract

Preferred solution: terminate the service contract

Anonymous

This is worst service I have ever had, DON'T USE THOIS *** COMPANY

The service is the worst. I went to get a new remote, I got it and the and it takes two to make this CRAP barley work. This the same old crummy charter I do0n't care what they call it it is the same CRUMMY CHARTER bad service ,bad programming, worse customer service of all the cable providers ever. I WOULD NOT RECAMED THIS COMPANE TO ANY ONE IT IS THE WORST EVER NO WHO MANNY TIME YOU CHANGE THE NAME IT IS THE SAME CHARTER WE ALL HATE. BAD COMPANY {{Redacted}}
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Loss:
$5000
Reason of review:
all this is bad service

Preferred solution: Price reduction

Anonymous
map-marker Miami, Florida

Incredibly Poor Service

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We cancelled their services well over a year ago because of their poor communication. We had sent the cancellation request a few days "out of the permitted period" so we ended up continuing to pay for their maintenance service.

When we were finally given access to log into their site to see the service tickets for our location, we noticed there were none for the last 8 months and brought this to their attention, why were they charging us if their techs were not providing service to our building. No responses. This went on and on. Since 2015 we have been emailing their staff and even their CEO.

Finally we sent another cancellation within their "correct period", sent by email and certified mail, and still no response. They just keep sending invoices.

This has been going on for 2 years! The worst company we have ever had to deal with, from top to bottom.

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Cons:
  • Useless
Reason of review:
Poor customer service

Preferred solution: They need to cancel my account as we requested months ago and stop sending us bills