OSIM International
OSIM International Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OSIM International has a 1.0 star rating from 1 customer review and consumers are mostly dissatisfied; recent OSIM International reviews highlight product failures and poor after-sales support.
Positive Feedback
Some buyers appreciated the product design and initial delivery experience despite later issues.
Negative Feedback / Risk Areas
- Frequent reports of defective massage chair components and error codes leading to unusable units.
- Poor customer service responsiveness and rude support representatives, a common OSIM customer complaints theme.
- Short warranty coverage relative to high price, resulting in costly repairs after 12 months.
Key Takeaways for Future Customers
- Read OSIM International reviews carefully and confirm warranty terms before purchase.
- Expect potential delays in repairs and insist on clear timelines for refunds or replacements.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OSIM International has a 1.0 star rating from 1 customer review and consumers are mostly dissatisfied; recent OSIM International reviews highlight product failures and poor after-sales support.
Positive Feedback
Some buyers appreciated the product design and initial delivery experience despite later issues.
Negative Feedback / Risk Areas
- Frequent reports of defective massage chair components and error codes leading to unusable units.
- Poor customer service responsiveness and rude support representatives, a common OSIM customer complaints theme.
- Short warranty coverage relative to high price, resulting in costly repairs after 12 months.
Key Takeaways for Future Customers
- Read OSIM International reviews carefully and confirm warranty terms before purchase.
- Expect potential delays in repairs and insist on clear timelines for refunds or replacements.
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Faulty product
- - Purchased Osim U Love 3; delivered 20 Jul 2023 in Kinta Jaya Ipoh.
- - Order no AA8808****.
- - Chair can't perform tension test or auto massage; Error 21.
Purchased Osim U Love 3 delivered on 20th Jul. 2023 from Osim in Kinta Jaya Ipoh.
Order no AA8808****.
Chair unable to perform Tension test and does not perform auto massage.
Error 21 appeared. Called customer service center , the CS is not helpful and rude.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Petaling Jaya, Selangor
OSIM broken massage chair - uDream Bronze (RE: Order# ABA409****, SN8208T-3404-10****)
- - The uDream Pro chair is defective from day one and the airbags do not function.
- - Purchased Jun 25, 2022 for over $20k with service delays and no repair.
To whom it may concern,
Re: Broken massage chair
I wrote this letter is to make an official complaint to OSIM officially regarding to the poor quality of a uDream Pro Well-Being Chair. We have experienced an extremely poor after sales services and maintenance support we ever had!
This is totally could not be accepted and I am now seeking for a new replacement or refund.
On Jun 06, 2022, I bought a brand new massage chair at OSIM showroom located at ONE UTAMA Shopping Centre, Bandar Utama, Malaysia. The chair was delivered to my home on Jun 25, 2022.
Model: uDream Pro Well-Being Chair (Bronze)
Order#: ABA409****
SN#: SN8208T-3404-10****
Salesman: S6061 Alvin (ONE UTAMA Shopping Centrex)
Warranty: 2 yrs
Unfortunately your product has not performed well because the chair is defective, both arm airbags are not functioning at all from Day 1. I am really disappointed because I have spent >$20k for a defective chair in which I planned to spoil my parents with your high premiums product but end up my parents has NO chair to use for > 2 mths! 1st escalation was made to Salesman Alvin in Aug.
As of today, we are still awaiting for an update on the chair after many back and forth communications via phones/whatapps with your company!
Chair was delivered on 6/25 Sat and old chair was collected on the same day.
In mid August, when we first learned of this defect, we called Alvin to indicate the defect to him and asked for repair. He replied that he has already informed customer service to handle this and the corresponding staff will contact us in a short period of time.
There was no response at all after 2 weeks so 2nd complaint was sent again.
We were being told that your company will send a technician to take a look and repair the chair soon.
After 2 weeks time again in mid Sep, finally OSIM sent someone came over but no technician came. At the end of the day, they said they need to collect it back for repair!
As of today, after > 2 mths time, we still havent received a solid feedback eventhough OSIM keep committing that they will sending the chair back soon!
I look forward to hearing from you as soon as possible to resolve this problem.
Preferred solution: Full refund
User's recommendation: Think twice!!!!!
Brisbane, Queensland
Cost more then $7,000 but only offer 12 months warranty
- - Prices are far higher than chairs in Australia.
- - Warranty is 12 months; after that you pay for repairs.
- - Repairs over $1,400; parts guaranteed 60 days.
This is the company should be shame of themselves, the products they sell is twice if not three times more expensive than other massage chair on the Australia market of which is average $7,000 to $14,000 per chair, but they only offer 12 months warranty toward to their product, therefor you have to prepare for all the money that you spent is going to the bin after 12 months.
Don't be fool by the fancy out look or expensive price tag from those massage chair, their warranty tell you that it only last for 12 months and don't expect too much from company will take any lightly to you when obviously is faulty product they still charge you more than $1,400 to get it fix and only guarantee to replace part for 60 days.
Staffs in the Head Office can't communicate at all, it was worse than automate answering system even you are talking to real people.
Preferred solution: Let the company propose a solution
User's recommendation: Don't buy any products from this company , you have much better choice to spend your hard earn money instead of this money pit, a lot of Massage Chair company offer 3 to 5 year for the parts and lifetime for their frame. You "will" regret it after 12 months you bought it, that I can guarantee for life.
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