Orvis Awful Customer Service when complaining

I agree that the stock control is horrid, 3 times online i have purchased items only to receive a letter a few weeks later to say sorry out of stock here is 10% discount which is useless because i had used the last 10% on buying the item that was out of stock. I then complained to Orvis regarding this and was totally ignored so I followed up with an email to Perk Perkins who also ignored the complaint, probably why their complaints are so low they don't log them and ignore them. I have recently retired as group purchasing manager for 10 shops and we would not get away with such awful customer service.
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ID
#729326 Review #729326 is a subjective opinion of poster.
Location
Nuremberg, Bavaria
Pros
  • Most of their clothing
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
New Reviewer

ORVIS Clothing, or not in their case!

Has anyone tried to order clothing from Orvis? I registered with this company a couple of years ago now and have only managed to get one item out of their catalogue. Apparently, their clothing catalogues are printed months ahead and by the time the consumer receives them, most of the items are not available. If this is how American companies do business, is it any wonder you are going down the toilet. I thought the idea about trading online was that you need to, at least, have some of the items available some of the time. Orvis have scored gold in my book; they have had nil items available 100% of the time in the last 15 months. I received their latest catalogue 3 days ago. Out of curiosity, I logged on to check availability of one of the items and, Yes, not available. I've tried to unsubscribe from their catalogues on 3 occasions now and, once again, they are not available to receive requests. What useless company.
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4 comments
#713520

After several orders, I realize just how much this company can find ways to extract extra dollars from you. I was mailed a small 2 oz bracelet... after adding over $30 for "freight" (hah) and other amounts, the bracelet cost over $35 more than the advertised amount. I noted this on previous orders for two shirts. One for $79 and one for $139. They found a way to add $60 more to my order for mailing and handling.

Each time ordering, I am put on hold, thus forced to listen to their promotions and sales pressure.

And truth be known? The quality of each item (most of which I've returned because the price was greater than the value of the item. (look and feel the fabrics carefully and compare them with other truly higher end clothing that charge the same price (e.g. Tommy Bahama for example) The quality while advertised as high, is nowhere near that. You are better off shopping at a good local store than being charged ridiculous amounts for mailing and shipping.This has been becoming worse with time.

#552742

Absolutely right pogue; you could say that UK started and the US followed their lead - fortunately, I don't live on the mainland. :zzz

#540517

Similar experience with Orvis UK. Even when their website confirms availability and accepts the order, items subsequently prove to be unavailable.

Of my last two orders, only one of five items could actually be delivered.

Why should you bother ?

#507369

Orvis has terrible customer service, items on their website are generally either back ordered or no longer in stock. When one is lucky enough to actually purchase an item, god forbid if you have to return it as they take forever to credit your card.

Regarding America going down the toilet, as usual the UK is right behind us. Customer service in the UK is as dreadful.

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ID
#322093 Review #322093 is a subjective opinion of poster.
Location
Nantwich, England

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