3 TOTAL REVIEWS
1K PAGE VIEWS
Shipping Old Orders with the story that items were on Backorder
I just received a charge on an old credit card for a past order with Orvis products at the same time as a legitimate order i had just placed on a new card. When calling Customer Service I was ensured this was a charge for an item from over 4 months ago that had been on Backorder. I have received all prior orders in full with no complaints. After fighting back and forth with customer service I am returning all items ordered and getting replacement cards for both credit cards I have used with Orvis. The fact that they can duplicate and ship old orders on a whim is terrifying to me. Who knows when they might decide to ship me another order? Stay Away!!! A
Orvis Awful Customer Service when complaining
I agree that the stock control is horrid, 3 times online i have purchased items only to receive a letter a few weeks later to say sorry out of stock here is 10% discount which is useless because i had used the last 10% on buying the item that was out of stock. I then complained to Orvis regarding this and was totally ignored so I followed up with an email to Perk Perkins who also ignored the complaint, probably why their complaints are so low they don't log them and ignore them. I have recently retired as group purchasing manager for 10 shops and we would not get away with such awful customer service.
- Most of their clothing
Reason of review
Poor customer service
Let the company propose a solution
ORVIS Clothing, or not in their case!
Has anyone tried to order clothing from Orvis? I registered with this company a couple of years ago now and have only managed to get one item out of their catalogue. Apparently, their clothing catalogues are printed months ahead and by the time the consumer receives them, most of the items are not available. If this is how American companies do business, is it any wonder you are going down the toilet. I thought the idea about trading online was that you need to, at least, have some of the items available some of the time. Orvis have scored gold in my book; they have had nil items available 100% of the time in the last 15 months. I received their latest catalogue 3 days ago. Out of curiosity, I logged on to check availability of one of the items and, Yes, not available. I've tried to unsubscribe from their catalogues on 3 occasions now and, once again, they are not available to receive requests. What useless company.