Very unreasonable return policy - stay away !
On July 28 rec'd our order from Orthotics and Beyond. Tried calling several days later, no return call. Had to contact them on their website, as well as our private email. The following day they responded, asking for the order number. The email said we would be hearing from their "returns group" with instructions. I provided the order # on August 7. Had to follow-up on August 11 because there was no response from their returns group. On August 12, now conveniently 15 days post receipt of merchandise, we finally received the "RMAC" number, as well as a notation that they cannot accept any item that is returned more than 21 calendar days after delivery. Their return policy also states they can't accept returned merchandise that has been used. How can you know if the product is good unless you "use" it? We feel like we've been scammed. Cost: $201.97.
Orthotics And Beyond Customer Care
Returned authorized merchandise and company won't credit my credit card
STAY AWAY!! I purchased a splint from OrthoticsandBeyond.com, Illinois. The splint was below par and I emailed the company and called many times for return authorization. They finally, after 1-1/2 weeks gave me my return authorization number and I followed their instructions to a "T". After not hearing anything from them after several weeks of emails to them, they told me they were backlogged on returns and I would hear back in one business day. I did not hear back from them so emailed again and they said they never received my return. BBB rating is "F"!
Saint Louis, Missouri
I was experiencing some pain in my feet, knees, and hips. My pain use to stop me from doing my normal routine. I was reffered by a friend to contact Dr. Saul Goldston. After i started to wear the inserts i felt a great deal of relief. I would recommend these to anyone. You do have to break them in and once they are broken in you wouldn't wanna take them off. Dr. Saul Goldston can be reached at 1-88*-353-**** . Now i am able to go back to running my marathons pain free. Good luck to everyone.
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