
Ortho Mattress
Ortho Mattress Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ortho Mattress has 2.6 star rating based on 2 customer reviews. Consumers are mostly neutral.
- Rating Distribution
Pros: It is comfortable for 1 year.
Cons: Terrible customer service.Recent recommendations regarding this business are as follows: "Don’t be the next victim".
Media from reviews









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Verified Reviewer |Terrible customer service
They blame the issue on the frame- but the structure is in perfect condition.
bought a mattress in this store in 2019 with a ten-year
warranty. I should have read the reviews about how
they proceed when your mattress ends up having
impressions.
Mine has impressions on both sides in
spite of periodical rotations every 6 months and looks
like it has a camel hump in the middle. Unfortunately,
they blamed the frame, which is perfect and sturdy.
Moreover, we must send 60 dollars for an inspection. It
turns out that my husband and I wake up every
morning with backaches, which does not happen when
we sleep in hotel beds.
Don't let them fool you by telling
you there is a 10-year warranty. Their warranty
procedure is sketchy and designed to deny all
claims.promising what they don't honor.
- It is comfortable for 1 year
- Terrible customer service
Preferred solution: Full refund
User's recommendation: Don’t be the next victim
Problem in matresa
I have purchased the matress last 4 yrs ago. That time shopkeeper told that lifetime guarantee in matress.
Now matress bich me dhas gya h. Usko replace ve kerwana h
Ortho Mattress makes a horrible product and does not honor the warranty
We purchased a $1500 mattress from Ortho and within a few months noticed the bed had compressed and the top material began to shift. We called the customer service department and they would only warranty the product if we paid $50 to have their contractor inspected the bed. We relunctantly did pay for the inspector only to find they did not accept any fault and tried to blame the top of the bed being affacted by the box sprng. They said they would now only continue to consider the bed faulty if we bought a new box spring. We then did that to only have the bed continue to worsen.
This has been more then 3 years of fighting with Ortho to get the bed replaced. They now say we have to again pay to get it inspected - so their person can find another excuse to not accept fault.
We actually performed their compression test and our bed had 2" of sage without anyone on the bed. The said 1" is acceptable but beyond that, the bed is faulty. However, upon seeing the photos we submitted, they started off by saying, "well that may have been caused by a cat". What the heck Ortho! No cats - just a horrible company that does not stand behind their products.
Check out their Facebook page and see all the consumer comments about other beds being poorly made.
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SAME ISSUE WITH US!!! Someone needs to contact the California Attorney General about this company!