Orr Motors

HMM! I believe I know exactly who wrote this.

Yes he did buy a vehicle from us and yes it did have a big carproof claim which we were UNAWARE of when we sold it to him, and yes - he is fully aware of that fact. Yet he leaves us this review - NICE! As this buyer is well aware - This car was traded in to us and the prior owners did not disclose this damage as they weren't made aware of it when they bought it from Bank st Jeep several years prior. They did disclose 2 accidents for about $2300 each and we verified this with carfax (which didnt show the bigger damage claim) - we also marked this clearly on this buyers bill of sale as we always do.

So we certainly never told this buyer that the vehicle had never been in an accident - quite the opposite in fact. When this buyer emailed and told me he had discovered an ADDITIONAL damage claim in a much larger amount on this car - I responded immediately and told him if the claim was a legitimate claim for damage we would compensate him NO QUESTIONS ASKED. We then proceeded to verify that it was not a mistake by Carproof - because that does happen. We contacted the dealer who owned and was driving the vehicle when this "damage" occured, to see why they didnt dosclose it to their buyer.

They are adamant to this day that this is a mistake and there was no damage to this vehicle while they owned it. To date Carproof has not been able to confirm 100% that this claim is not in error, and are still researching it. Yet in spite of this - we have already reached out to this customer to try and come to settlement terms as it has taken about a month to try and get the answers we are looking for, and he doesn't want to wait for all teh evidence to come in. So I am not sure what more we can do...

Unfortunately this type of thing happens to car dealers and buyers alike - all we can do is try and make it right. Thats exactly what we were trying to do, and have never wavered from that commitment for a second. Unfortunately for us, as anyone who has worked in sales can attest - some customers are just plain miserable. So now in spite of our efforts to deal with a bad situation that was entirely out of our control - he leaves us this review.

AWESOME!! Nonetheless - he will get compensated more than fairly - because that's the kind of business we run.

We arent out to rip anyone off or sell them accidented cars and not tell them. Hopefully 50 years in business and tons of happy customers speaks to that.