map-marker Midland, Ontario


I purchased a used SUV from ORR Motors in OTTAWA CANADA through FRED ORR, he lied and said it was not involved in a serious motor vehicle accident. A friend provided me a car proof that details $25,000.00 in damages. I have had to seek legal advice and I am engaged in a small claims action to sue him for damages. If you are looking for a used vehicle I would not reccomend this dealer as they are not on the up and up unless you want to have to go to court to sue him. DO NOT EVER PURCHASE FROM ORR MOTORS
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HMM! I believe I know exactly who wrote this.

Yes he did buy a vehicle from us and yes it did have a big carproof claim which we were UNAWARE of when we sold it to him, and yes - he is fully aware of that fact. Yet he leaves us this review - NICE! As this buyer is well aware - This car was traded in to us and the prior owners did not disclose this damage as they weren't made aware of it when they bought it from Bank st Jeep several years prior. They did disclose 2 accidents for about $2300 each and we verified this with carfax (which didnt show the bigger damage claim) - we also marked this clearly on this buyers bill of sale as we always do.

So we certainly never told this buyer that the vehicle had never been in an accident - quite the opposite in fact. When this buyer emailed and told me he had discovered an ADDITIONAL damage claim in a much larger amount on this car - I responded immediately and told him if the claim was a legitimate claim for damage we would compensate him NO QUESTIONS ASKED. We then proceeded to verify that it was not a mistake by Carproof - because that does happen. We contacted the dealer who owned and was driving the vehicle when this "damage" occured, to see why they didnt dosclose it to their buyer.

They are adamant to this day that this is a mistake and there was no damage to this vehicle while they owned it. To date Carproof has not been able to confirm 100% that this claim is not in error, and are still researching it. Yet in spite of this - we have already reached out to this customer to try and come to settlement terms as it has taken about a month to try and get the answers we are looking for, and he doesn't want to wait for all teh evidence to come in. So I am not sure what more we can do...

Unfortunately this type of thing happens to car dealers and buyers alike - all we can do is try and make it right. Thats exactly what we were trying to do, and have never wavered from that commitment for a second. Unfortunately for us, as anyone who has worked in sales can attest - some customers are just plain miserable. So now in spite of our efforts to deal with a bad situation that was entirely out of our control - he leaves us this review.

AWESOME!! Nonetheless - he will get compensated more than fairly - because that's the kind of business we run.

We arent out to rip anyone off or sell them accidented cars and not tell them. Hopefully 50 years in business and tons of happy customers speaks to that.

orr m
reply icon Replying to comment of Guest-565587

5.15.13 - An update on this - carproof has received a statement from the insurer that originally claimed this accident happened, stating that they actually have no record of this claim. The obvious conclusion is that this accident damage was put on this cars file in error.

Carproof has consequently removed the claim from this vehicles History. We were just about to pay this consumer a sizable settlement to compensate him for the carproof claim showing up in his vehicles history even thought it only appeared over a year AFTER he purchased it from us. It took carproof months to verify their information, even then, they would not verify anything about where their information comes from, how they get it, or who is accountable for it. We spent countless man hours just getting them to acknowledge their source MIGHT have made a mistake and review the file.

Then countless more hours chasing the dealer who owned the vehicle while it was supposedly in this accident, and get them to contact their insurance company to sort it out. A mistake can be as simple as the officer on the scene transposing 2 numers of a VIN. So Buyers need to be aware that their is no vehicle reporting system that tells all. and in fact - some cant get their facts anywhere near straight!!!

If you dont trust the dealer you are buying from - dont buy it. Sounds like a duck, walks like a duck...

its a duck. Fred Orr, Owner Orr Motors.

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