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Oroton

Oroton

www.oroton.com.au
What is your customer experience with Oroton?

Oroton Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Oroton has a 2.9 star rating from 2 customer reviews with a 50/50 split between positive and unfavorable sentiment; consumers are mostly neutral.

Key Takeaways for Future Customers

  • Check Oroton reviews and confirm warranty or receipt requirements before purchase.
  • Expect high price level and review the exchange and refund and cancellation policy on the website.

Negative Feedback / Risk Areas

  • Product durability issues reported, such as a broken hinge on sunglasses.
  • Order fulfilment problems via social channels and unclear delivery on Facebook orders.
  • Customers raise Oroton customer complaints about needing receipts to access fixes or refunds.

Positive Feedback

Some customers consistently prefer Oroton products and value the website and customer service policies when exchanges or refunds are needed.

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Media from reviews

Oroton - Broken hinge on sunglasses arm.
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Yvonne L Ibh

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Verified Reviewer

Broken hinge on sunglasses arm.

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AI Highlights
  • - Oroton sunglasses from David Jones, Adelaide, early 2022.
  • - Arms stretched; hinge broken; couldn't tighten.
  • - I can't locate receipt.
Oroton - Broken hinge on sunglasses arm.

Morning. I purchased a pair of Oroton sunglasses from David Jones in the Adelaide Rundle Mall early 2022.

The arms had stretched so I went into Laubman and Park just to see if they could tighten them for me. They showed me that the hinge in the arm had actually broken and that they couldnt be tightened. I went into David Jones and showed them and asked what I could do. They said if I could find my receipt they would send them back to be fixed.

I cannot find my receipt and so Im just asking if there is anything I could do? Regards Yvonne Langford

User's recommendation: I have always worn Oroton sunglasses and never had any trouble. I think I was just unlucky with this issue.

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Paula Bgw

I placed an order through facebook

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I ordered 3 bags no delivery rack website got a welcome to oroton web page blank

Loss:
$250
Cons:
  • No happy
Reason of review:
Poor customer service

Preferred solution: Full refund

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