Anonymous
map-marker Los Angeles, California

Question about eye mask

I bought a box of eye masks but they're all dry doesnt even stick to the skin.
View full review
Laurie H Dpd

Doesn’t work

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
My sister bought this in Hawaii at the Hilton and over $500 Spent it still doesnt work. I think they have one they use to show you and then sell you something else.....the cream she was sold never worked even though used as told to.
View full review
Loss:
$524

Preferred solution: Full refund

User's recommendation: Don’t buy

Romy R
map-marker Santa Clarita, California

Held Hostage until I bought and lied to

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Orogold Cosmetics - Held Hostage until I bought and lied to
over Thanksgiving Holidays while I was on vacation visiting family in Santa Clarita California I walked into a store called OroGold Cosmetics. The lady who helped me was consistent and as sold me 2 bottles of their products for 10 dollars and we set up an appointment for a free facial the next day which I thought was a good deal, but of course later when I looked at that charge, it was over 300 dollars for those products. When I went in for an appointment the next day a young good looking man was assigned to do my facial. He rubbed a some cream or ointment on my face and then stopped to talk about his products which I truly didn’t really want to buy. I was shocked of how much the place was charging for the products. Were talking Thousands of dollars. This man was very pushy, I wanted to leave right then, but I felt I couldn’t with the mask on my face from the facial he was suppose to be doing. The man was manipulant, he kept lying to me, telling me that I don’t need to buy this product and then telling me that I need it. He told me that these products would make we look 10 years younger and more beautiful. I felt this man was holding me and my credit cards hostage because he was making me stay their by not finishing the facial until I finally gave in and gave him two of my credit cards. If he wasn’t keeping me hostage then he would have finished the facial and then brought up products, so this is why I considered myself being kept hostage. This man kept me there and kept pushing me to buy the products. I kept telling him that I don't have that kind of money, I'm on Medicaid and food stamps, I have 4 kids to take care of, and it's almost Christmas. When I was trying to get out of buying the products he told me to forget about the products and asked me what I wanted. He told me to look in the mirror and tell me what I see. This man pushed me until I cracked. After this man had my credit cards in his possession and he ran my credit cards through for the first charges, he kept pushing me to buy more products and insisting. What can I do? he already had access to my cards, I told the man that I don't have any more room on the cards and he said that he would run them and see. When I was about to finalize my sales, he mentioned that he forgot to tell me that there was a extra 2,000 dollars for the Platinum. I felt I had no other choice since he already ran my cards, and he wouldn't let me purchase with out. I was told at check out that it was going to be 8,000 dollars total, but when I looking at the charges on my credit card, it was quit a bit over. The man demanded to help me take all these products I bought to my truck and he apparently put the receipt into one of the boxes of supplies I purchased. A few days later after I started using these products I noticed my face started getting rashes and started to burn and itch. It was then that I decided to research this company. It turned out that according to googling them on the internet it turns out that this company is a SCAM. There have been many other cases just like mine. http://beautylovin.com/2013/04/beware-of-oro-gold/ https://www.complaintsboard.com/complaints/oro-gold-c382664.html https://www.ripoffreport.com/reports/orogold-cosmetics/nationwide/orogold-cosmetics-orogold-orogold-cosmetics-huge-scam-stay-away-ventura-nationwide-129**** I’ve read many customer complaints. I decided to call my credit card companies to refute the charges OroGold made. I was able to refute them but I noticed that they ran my credit cards about 5 different times. I noticed when I came home that I couldn’t find the receipt that the cosmetic specialist said he put in my bag so I am going by my charges made to my account and I want to press charges. Some of the complaints about this company is that the products are cheaply made and don’t really work. I went to a dermatologist and I have a note from them as well as a picture of my face at its worse after using the products for about a week. Also I noticed on their business website that there are no refunds, only exchanges, but if I’m not happy with the products, then of course I don’t want to exchange it for anything else, and that is another one of the complaints made by customers. I am at a position where I feel I am being forced to press charges against this company because if I don’t they could come after me to collect since I refuted all charges from my account. I am not rich, in fact I am just the opposite. That in one of the reasons I wanted to get out of that shop is because I can’t afford it. I am on Medicaid, I get about 28 dollars in food stamps. I am married with 4 children. I could not believe the way this guy was treating me. I have up loaded a selfie of me that was a result of using OroGold cosmetics.
View full review
Loss:
$8600
Cons:
  • That i was cheated lied to munipulated and stole from
Reason of review:
many issues. Product doesn't work, I had a allergic reaction, and the price is way too high for a product that doesn't work.
1 comment
Guest

I am so sorry for how the predators took advantage of you for their own unjust enrichment. Did you get your $8,600 back.

The products are cheap chemicals as the primary ingredients. The 5 star reviews are posted by employees and owners, or offered to customers to get a discount.

Susan L Sdc

RUN AWAY! Liars & Cheats! Will Not Refund!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I purchased $537 of Orogold products in Key West, FL, and Orogold has refused to refund my products, which I will gladly return, and I am issuing this statement. I believe that the Store salesperson made false claims about the products I purchased and I’m finding several discrepancies when viewing the Orogold website and once speaking with Jackie, the CS product rep. I was misled and actually lied to about their products. Truth in advertising was not upheld. There were discrepancies in terms of service. The products I purchased were not as described to me by the sales staff. Dead 1)Ingredients: I made it clear to the sales rep that I have, for years, only used organic skin care products – Michael Todd True Organics lines. She assured me that the products she was selling me were “natural,” “organic” and I was told each product I was sold was “collagen based” … “collagen infused”. Upon returning home from vacation, I researched the products on Orogold’s website for the five products I was sold, and it does NOT say that. When I spoke to Jackie, the CS product rep, she said that no, the products I bought did not contain collagen, but they do have a (more expensive) collagen line, “24K Collagen Collection.” NOTE: when in the store, I was never introduced to this line; the 5 products offered to me were a mix and match from different Organic product lines, some of which are not even on their website anymore, and one Jackie told me she doesn’t think they even carry anymore! 2)Length of use/supply quantity: I was told, “Every product lasts one year” … “you won’t have to replenish your supply for a full year.” I was also told that the 24K DMAE Deep Wrinkle Tightening Solution, when used ONCE A WEEK, WOULD LAST one YEAR, WITH RESULTS of wrinkles around my eyes being gone for 1-3 YEARS AFTER THAT. Well, my moisturizer, used as directed, is now GONE! I can’t tell about the remaining products, due to the packaging. If I can’t trust them on other claims made, I doubt I can trust them on eye wrinkles disappearing for 1-3 years after a full year’s use of this one product! Again, the sales rep told me the 24K DMAE Deep Wrinkle Tightening Solution was a one-year supply. Per Jackie, the CS product rep, over the phone, “Use one to two times per week and on special occasions, and it will last 3-6 months. Quite a discrepancy! 3)“The OROGOLD Guarantee” “OROGOLD stands behind its skin care products 100%. Our products are sure to make your skin look lovely and make you feel fabulous. Our staff is happy to help you with whatever you may need, whether they are the store staff at OROGOLD locations or our corporate customer service. Please contact us with any questions or comments – we are happy to assist you. So if you have any doubts, questions, clarifications or comments, please get in touch with us. We are always happy to assist you in any way that we can.” If they stand behind their products 100%, and I was deceived in the products’ ingredients and how long they will last, then I should be able to return the products for a refund according to this “guarantee”! 4)Did I even get authentic Orogold products? According to the website, “All products are wrapped individually in golden boxes and when you open them up, you find the products to gracefully lying in beds made out of golden colored satin.” Interesting! Mine weren’t! They are in WHITE cardboard boxes with NO “beds of golden colored satin” – just white cardboard! I’ll be glad to provide photos!
View full review
Loss:
$537
Cons:
  • Pressure
  • Deceitful
  • Underhanded
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

Anonymous

Scammed Customer

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Orogold Cosmetics - Scammed Customer
Orogold Cosmetics - Scammed Customer - Image 2
Orogold Cosmetics - Scammed Customer - Image 3
I was scammed out of $15,466 by this company for product that I am allergic to. Also found out since that they are using irritants and chemicals in their product that cause such a reactions. I echo the thousands of reviews and complaints about OroGold, Lioness, Mazal,Vivo Per Lei, Dead Sea or whatever they call themselves. They are all the same scam. The high pressure sales, not letting you leave the store, working as a team on pressure sales, not displaying the NO Return or Refund policy and totally underhanded way of obtaining sales is downright criminal. They would not refund the money and played con-artist games when I was trying to return product and refused their FedEx shipment. Between fictitious location where they are shipping from and the phone number associated with it. the name the show on the sales receipt and everything I found out about them indicates that this is a big international SCAM. If their product worked so well, they would not have a problem honoring "a money back guarantee. Hope the authorities and immigration will take action to get those criminals out of this country.
View full review
Cons:
  • Underhanded
  • Deceitful
  • Pressure
Reason of review:
Return, Exchange or Cancellation Policy

Preferred solution: Full refund

1 comment
Linda E Xov

I had the same experience with Gold Elements (same company), and I just filed a complaint with the BBB and the FTC. I hope others will do the same. This company is unscrupulous and needs to be shut down.

Rayleen Nlg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New York, New York

Orogold Cosmetics - Serum Review from New York, New York

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Total scam. They pressure you to buy in all possible ways. Prices are not fixed and they offer ridiculous discounts and other products to keep on pressing. They have stores in luxury malls. Cant understand why malls dont end up this fraud.
View full review
Reason of review:
Pricing issue
2 comments
Guest

I was scammed too, front st Lahaina. Why don't local authorities stop them??

Rayleen Nlg

Reading other complaints I think they might use some kind of drug in the cream to diminish your alertness. The guy applied me sth in the arm and rubbed it continuosly.

Should have paid more attention and not let the guy touch my arm. Winder how they still find unaware people after all this reports.

View more comments (1)
Anonymous
map-marker Colorado Springs, Colorado

Orogold Cosmetics Vine Vera Peeling Gel Review from Colorado Springs, Colorado

Both vivopl and vine Vera are the exact same products and all they 'peel' from your skin is glue. You can easily tell because if you don't rinse away the 'skin ' and just put it aside for a few minutes you will see it is a glue consistency that becomes sticky to your face. That is not at all how dead skin looks, acts or feels when it comes off. The entire company, it's kiosks in malls and the men and women associated with it are frauds and cons! I tried to return vine Vera because I had the white jar of vivopl and hadn't even opened vine Vera and it was within 3 days of purchase AND I brought in the white jar to show the Isreal *** man they were the same and he denied they were the same or the same company and refused to take the product back. Stay away from this product!!!
View full review
Reason of review:
Bad quality
1 comment
Rayleen Nlg

They are not israelians. Every vendor tells the same lie.

Anonymous
map-marker Myrtle Beach, South Carolina

Orogold unethical practices and sale fraud

I purchased products from Orogold Cosmetics, 518 Duval Street, Key West, FL on Friday 10/24/14 at 10:36PM for $2150, but I did not take possession of the product at the time of purchase, as they were to be shipped to me in SC. I returned to the store on Saturday 10/25 to cancel the order because I decided I did not want the products, but the store was closed. I called the store number listed on the receipt as well as the Customer Service toll free number in CA to leave voicemails re: cancellation. I returned to SC on Sunday 10/26. On Monday 10/27, I called the store and Customer Service again, and sent emails re: cancellation. I have completely documented all phone records, emails and subsequent UPS tracking records. I was finally contacted by Customer Service in CA and by the store manager in Key West and was advised that they have a strict No Refund policy even though the order had not been shipped and was still in their possession. I deem this enforcement of the policy in this instance to be baseless and unethical. I was also not advised of this policy at the time of purchase. Despite my request to cancel, UPS tracking documents indicate it was packaged and shipped three days later on 10/30 at 8:00 PM. The package was delivered to my home and left at the front door by UPS on 11/04 because Orogold waived a required signature; I arranged for UPS to pick up the package (which remained unopened) for return on 11/05. UPS attempted to deliver the package to Orogold on 11/17, but it was refused according to UPS tracking records. UPS then considered the package to be "abandoned by both sender and receiver" and was irretrievably disposed of by UPS. I had filed a dispute with my credit card provider and the charge was temporarily reversed until they received a Chargeback Response from Orogold stating that I "knew of their policy" and to "Please reverse chargeback since customer did not return the product she received". This is an absolute fabrication and is clearly a fraudulent attempt to validate their claim by refusing return of the package. These details are thoroughly documented by the UPS tracking records. I contacted UPS and was advised that they are unable to retrieve abandoned packages. My credit card provider has now reissued the charge because they will not interfere with or attempt to interpret the company's No Refund policy any other way, and they cannot indict the store for what appears to be fraudulent statements and less than ethical practices. They also stated that only the store has the right to waive their policy in this instance and process a refund. I am now faced with paying a $2000 charge for products that I do not possess and were disposed of because the vendor refused the return and then claimed that I did not return the product. This was willfully executed by Orogold solely to capture the sale and invoke their no refund policy despite the fact that it was still in their possession and had not been shipped at the time of verbal and written cancellation. I have no other recourse than to file this complaint.
View full review
Loss:
$2000
Cons:
  • Unethical
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

File a complaint with the Florida Attorney General's office.

Guest
reply icon Replying to comment of Guest-1235828

There is a complaint form to complete with the consumer complaint division of the Department of Agriculture.

View more comments (1)
NatB B
map-marker Denver, Colorado

Oro Gold Cosmetics (Vivo Per Lei)

I bought Vivo Per Lei products from Oro Gold at Southwest Plaza mall 8 July. Shortly I found out I was lied to about the quality and true origin of these products, as I will explain, so I tried to return them 22 July. The original salesperson was there and I told him he should be expecting me to return these items since the mall admin Carmen (who I contacted) informed him of that. He said there would be no refunds which surprised me since I was under the impression I would be able to return them. I tried to reason with him and tell him the following reasons why I was returning them but he got increasingly defensive, loud and had an aggressive attitude with me. (1) I was never informed I could never return the merchandise, (2) the original items Vivo Per Lei are sold under Oro Gold and are dramatically marked up as a result of that (a few internet searches show this), (3) I mentioned I admired the country of Israel and he (also being from Israel) jumped right on that and said that these products were made and shipped exclusively from there, hence the expensive price, and obviously a lie, (4) http://www.vivopl.com is the actual address of these products, not http://www.orogold.com. Oro.gold shows these products as hundreds of dollars worth. When you search for these under Vivo per Lei the prices are dramatically lower. The products show the headquarters are in LA. All the previous reasons show this business to be dishonest. I asked for the manager and he acted like he was calling someone and said "they weren't there" and then proceeded to tell me and my boyfriend that HE was the manager. So right there this person is wishy-washy and dishonest to say the least. He never left me a voice-mail before so I can confirm he called me to discuss the issue. If I was lied to and deceived about these products, and arguably so, I should be able to return it no questions asked. Don't buy from Oro Gold kiosk at Southwest Plaza mall.
View full review
Loss:
$294
2 comments
Guest

I went to Las Vegas and tried to sell me the moisture, night and day and peel for about 174.00...said I would walk strip and think about it, he said just peel 29.95 and handed me a handful of day moisture. I found the exact same product from amazon and I paid 25 for all 3 plus 5 shipping and , exact scan code for product I bought in Las Vegas ...I went to their site and and exact product, warehouse shopping is the way to go

Guest

I'm from Australia, I'm 29 and have a 3 year old that doesn't like sleeping and when he does its on me (so I walk round like a zombie half the time) and they have Orogold out here but at kiosks in malls. The sales guy dragged me in, I told him I didn't have long, I couldn't really understand everything he was saying because of his accent.

First he talked me into buying a 24 gold carat vitamin C set for $750, Which I didn't mind seeing as I had just ran out of my peeling mask ect. He then went on to show me these other products including the mask valued at over $1000 (in between this he was making small talk and I had told him I was a single mum who wasn't working) , the total package he wanted to sell me was $5000 and something. He tried to take it out of my bank card but I told him I only had a $1000 a day limit, he tried nonetheless, unsuccessful. He told me I should go to the bank and get the money out , I thought sweet this is my time to just leave and not go to the bank.

As I was walking away he stopped me and said I will mind your bags and get you a coffee while your gone. *** me went to the bank took out $6000 and went back, I had the money in an envelope and he said do you want me to count it for you, I said no he said it's ok I do it everyday I will be fast and just took it, counted it and put it in his back pocket. While I was sitting there and he was talking to me I realized I didn't really need nor want the other products he was offering. I had not even said I would definitely be buying the other products.

While he was talking I received a phone call on my cell (it was a friend but I faked that it was my brother and he needed my help), when I got off the phone I told the guy that there was a problem and I needed to give the money to my brother. He asked what he needed it for, I said it was personal, he replied well can't he wait and you give him the money next week ( I only get paid fortnightly) , I told him that he needed it now, the guy kept going on and on about how I need to be spending my money. I said look if I don't give my brother the money today some guy is going to come and break his legs, finally he said I'm going to have to call head office because we don't normally do this. After he called someone and spoke in what sounded like Arabic ( mind you he told me he was from Canada and that he was the owner of the store), he said we should go outside for a cigarette.

While we were outside he offered me the "damaged box deal" (all throughout he was telling me that he was giving me an unbelievable deal and that I had to recommend it to all my friends and family but not to tell them the price I paid), we go back to the kiosk and he goes and talks to the other sales people, he came back with cell in hand and said head office said he could only give me half the money back and we will give you some of the products (by then I was so mad and late for picking my son up from day care), I just said whatever I really need to go. He then kept me there for a further 15 mins while he messed round on the PC, finally he handed me a receipt and had me sign it ( I don't have a credit card or debit card just eftpos). He said I need come back the following week with $3000 and I will give you the rest of the products ( I was thinking yeah I'll come back when *** freezes over), said yeah maybe and walked off. I was late picking my son up and day care here charge you for every 5 minutes your child is there over time, so by the time I got home I was livid.

I then proceeded to go online, I went to many sites like Orogolds actual page, Ebay, Cleopatra's Choice ect, none of the sites had the same price as the guy had told me every item was cheaper online by a few hundred dollars eg: the guy told me the 24 gold karat travel kit was $750 on their site its listed as $218, he sold me the 24 gold karat vitamin C set for $750 its listed on their own site for $604, he said the 24K CryogeniC Set was $4000 its listed on their site for $3000. I had to go back to the mall the next day for a hair appointment, while I was waiting for the dye to set I walked down to the kiosk and the guy who served me wasn't there, I spoke to another guy who said he was the manager, straight away he tried to sell me stuff, I told him I was here the other day and already have most of the products in the range so he would be quiet. I asked him how much one of the travel sets was telling him that my Mum had asked me to find out, he told me well just because your a special return VIP client I will give it to you for $350.

I said ok I will tell my Mum I've got to go get the dye washed out of my hair. What liars!!!!!!!!!

View more comments (1)
Debra H Iei
map-marker Irvine, California

OroGold Cosmetics (Spectrum) In store pricing 10x higher than Amazon

After the entire facial experience at OroGold, I would have to say it was the worst experience of my life. I allowed my vanity to get the best of me and they took advantage of it. The next morning was when I realized my mistake. I returned to the store to return the products I purchased after incessant pressure from the sales associate, Karin. She said there was a 100% satisfaction guarantee, but failed to say the product was not returnable. While I discovered later that the no refund policy is printed in fine print at the very bottom the receipt, Karin neither told me about this policy beforehand nor allowed me to view the receipt before signing the credit card receipt. I attempted to cancel the sale through my credit card as well, but my credit card insurance would not even cover this request because OroGold is a consumable product. What I will say is 'BUYER BEWARE', the sale associates claim these products to sell for ridiculously high prices and to be in high demand. The truth about these products is that they are available for a fraction of the in-store price when bought online. I was swindled, I am embarrassed, but most importantly I feel like I was assaulted. They are laughing all the way to the bank. Thinking back over the past day, no matter how beneficial the product may be, I will no longer be a customer of OroGold for my 2 top reasons, 1) less than honest salespersons and, 2) the worst customer service for very expensive products. If Karin really does make $300/hr, I am a fool in more than one way.
View full review
1 comment
Guest

I had the SAME EXPERIENCE. THE PRODUCTS ARE BANAL, THEY ARE MADE WITH CHEAP COMMON INGREDIENTS.

THE THREE OF THE FOUR BOXES WERE DIRTY AND DAMAGED. ONE WAS HALF-USED.

THESE PEOPLE ARE DISHONEST, THIS IS A SCAM!

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article