ORO LOS ANGELES Reviews
ORO LOS ANGELES Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ORO LOS ANGELES has a 1.0 star rating from 7 reviews; consumers are mostly dissatisfied citing high prices and repeated requests for a refund after orders did not ship.
Key Takeaways for Future Customers
- Check ORO LOS ANGELES reviews and recent customer complaints before buying.
- Use a payment method with purchase protection.
- Expect slow or no responses from customer service.
Negative Feedback / Risk Areas
- Frequent reports of orders not shipped and denied refunds.
- Poor email and social media responsiveness and long dispute resolution times.
- High price level with perceived dishonest practices.
Positive Feedback
Some customers praise the attractive online presentation and the boots when items are actually delivered.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
ORO LOS ANGELES has a 1.0 star rating from 7 reviews; consumers are mostly dissatisfied citing high prices and repeated requests for a refund after orders did not ship.
Key Takeaways for Future Customers
- Check ORO LOS ANGELES reviews and recent customer complaints before buying.
- Use a payment method with purchase protection.
- Expect slow or no responses from customer service.
Negative Feedback / Risk Areas
- Frequent reports of orders not shipped and denied refunds.
- Poor email and social media responsiveness and long dispute resolution times.
- High price level with perceived dishonest practices.
Positive Feedback
Some customers praise the attractive online presentation and the boots when items are actually delivered.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Chester, Virginia
Company did not deliver my order and refused to return a refund.
I am extremely disappointed with my experience with ORO Los Angeles.
On October 20, 2023, I placed Order #85816 for The Beige Henrik Harness Boots (Size 11 US / EU 44). My total purchase was $522.51, including taxes and shipping.
After my payment was accepted, I received an order confirmation stating that my order was being processed and that I would receive tracking information once it shipped.
Unfortunately, the boots were never shipped.
Over the following weeks and months, I repeatedly contacted customer service through email requesting an update on my order. Instead of receiving a resolution, I was forced into a frustrating cycle of back-and-forth emails with no meaningful action. Despite my patience and numerous attempts to resolve the issue, ORO Los Angeles failed to ship my order and ultimately refused to issue a refund for merchandise that I never received.
Keeping a customer's money without delivering the product is unacceptable. When a company cannot fulfill an order, the ethical and legal course of action is to promptly issue a full refundnot ignore the customer or deny reimbursement.
I expected much better from a company selling premium products at premium prices.
Instead, I experienced poor customer service, lack of accountability, and a complete failure to honor a paid order.
I cannot recommend ORO Los Angeles based on my experience. Buyers should be aware that if something goes wrong with their order, they may face significant difficulty obtaining either the product they paid for or a refund.
I hope ORO Los Angeles takes responsibility, refunds my $522.51, and improves its customer service practices so other customers do not have to go through the same experience.
- Attractive online presentation
- Unresolved order
Preferred solution: Full refund
User's recommendation: I strongly recommend that future customers proceed with caution before purchasing from ORO Los Angeles. My experience involved paying $522.51 for an order that was never shipped, followed by repeated unsuccessful attempts to obtain either the product or a refund despite numerous emails. Before placing an order, consider researching recent customer experiences and use a payment method that offers strong purchase protection. Based on my experience, I would not purchase from this company again until it demonstrates consistent customer service, timely order fulfillment, and a willingness to resolve issues fairly.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Singapore, Singapore
Hello, I placed an order for shoes...
Hello,
I placed an order for shoes around 1011 months ago and payment was successfully made through my debit card. However, I still have not received the item, and my previous emails/messages have not received any response.
Please provide:
* an update with valid tracking information, or
* a full refund immediately.
Thank you.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lomas Del Chamizal, Mexico
Lost order
- - Ordered boots in November but never received them.
- - Paid for the boots, with no update or response from Oro Los Ángeles, and location is unknown.
I placed an order in noviembre, never got the boots, and I've been writing to oro Los Ángeles, and they never answered me or gave me an update. I already paid for the boots, and I have no idea where they are.
Lomas De La Herradura, Mexico
Order 90365
- - Mexico does not allow shoe importation.
- - Notify me when it returns so I’ll use a USA address.
- - My wife will be in New York next week.
México does not allow shoe importation and Indid not know. As soon as you receive my order back from Mexico, let me know and Ill provide a USA address so you can mail the boots to the USA.
My wife will be in New York next week but I dont think you will receive them by that time. Thank you very much.
Iñigo Rodriguez
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder Delay
- - Order placed June 26, 2025 and has not shipped.
- - July 16 promised a reply in 3-4 days, but none came.
- - No response on social media or by phone.
DO NOT PURCHASE
I placed an order on June 26, 2025 and the order has not shipped yet to this date. I contacted the company in July 16 and they said 3-4 business days for a response but still no response.
They do not respond on their social media either.
Their phone number does not work either. This is very poor service from a supposedly reputable brand.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStill have not received my order after 6 months from these crooks
- - Responses have been few for months.
- - They apologize and will check with warehouse.
- - Order #88639; I've had two boots before and they were amazing.
Company finally responded back to my email stating the same thing - “sorry, we know this is unacceptable and will get an update from warehouse team” etc etc. I emailed back immediately with more questions and it’s been over a week again with no response. Poor customer service
Ongoing for 6 months now and I barely get any responses from them, via email or their IG. The responses are that they're sorry and will get confirmation from their warehouse/supplier team.
I've had 2 boots before and they are amazing.
The company has gone downhill so badly now. Order #88639.
- Nice boots if you actually get them
- Long response
- Lousy customer service
- Brand has gone downhill
Preferred solution: Deliver product or service ordered
User's recommendation: Do not buy
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service
- - Terrible shipping and customer service; the package never arrived; the seller advised a UPS claim, but UPS says they never received it, leaving $230.
terrible shipping and customer service. ordered a package a year ago and it never came they say i need to file claim with ups but ups says they never received the package and now im out $230 dont order from here.
Preferred solution: Deliver product or service ordered
User's recommendation: don’t buy
U suck
- - Order not delivered and there has been no progress for three months.
- - Please refund me or send the boots.
Never got my order The fact that I have to jump through hoops to find out where the *** my boots are and have no progress for going on three months now I find your company lax and customer service and your product probably sucks too so please either issue me a refund or send me the damn Boots
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder paid and nothing received
- - Order placed Dec 8, 2023 on Oro Losangeles; bilingual address error.
- - Card charged; asked for card proof.
- - I sent proof the same day; no reply.
I placed an order since December 8, 2023 on Oro Losangeles and when placing the order I made an error on the bilingual address. They still removed the money from my account and then they asked me to send proof to show that it was really my card.
I sent it the same day. And since then I have never received any 'uptate I sent a lot of emails they didn't answer me about this, no response and I received neither the order nor the money.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDishonest company
Company is run by literal thieves who will take your money and either never ship your order or send you something overpriced of subpar quality that does not match the description at all.
- Are dishonest
Preferred solution: Full refund
User's recommendation: Avoid at all costs
Ise un encargo y ya tardo 3 semana
la alquitránjetun / A X segramomentoridadcomes no yomi resp.endi yviejolamamáda tunsyo ONU no poromy dimiron otra ejérci
Ise un encargo y ya tardo 3 semana
El banco canceló mi tarjeta x posible estafa pero era yo que estaba haciendo las compras como no le respondí la llamada
User's recommendation: Si
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder
I placed an order since December 8, 2023 on Oro Losangeles and when placing the order I made an error on the bilingual address. They still removed the money from my account and then they asked me to send proof to show that it was really my card.
I sent it the same day. And since then I have never received any 'uptate I sent a lot of emails they didn't answer me about this, no response and I received neither the order nor the money.
hello I made an order since Friday the 8th you took the money and you asked for proof I sent everything the same day and since then I have never had an update for anything
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHello I made an order since Friday the 8th you took the money and you asked for proof I sent everything the same day and since then I have never had an update for anything
- - Order placed Friday the 8th; payment made.
- - Proof requested; I sent it the same day.
- - Since then, no updates or response.
hello I made an order since Friday the 8th you took the money and you asked for proof I sent everything the same day and since then I have never had an update for anything I sent everything you asked and no positive response
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerSent a package on December 8 haven’t received it will not pay another payment till I receive package or get refund
Sent a package on December 8 havent received it will not pay another payment till I receive package or get refund
- Do not follow up with promises they did not send package
Preferred solution: Full refund
User's recommendation: Do not use oro Los Angeles
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