Orlando Utilities Commission
Orlando Utilities Commission Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Orlando Utilities Commission has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and recent recommendations include "Drill a well and ceptic tank" and "avoid if possible" while researching Orlando Utilities Commission reviews.
Positive Feedback
No positive experiences are reported in the provided reviews; there are no clear endorsements of service quality or value.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors and misapplied payments.
- Poor customer service with long hold times, dropped calls, and unhelpful responses.
- Issues obtaining refunds and resolving leak-related charges.
- Perception of high price levels for services.
Key Takeaways for Future Customers
- Expect to document payments and follow up aggressively if bills appear wrong.
- Prepare for long hold times and possible communication problems when starting service.
- Raise refund requests in writing and keep records of all interactions.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Orlando Utilities Commission has a 1.0 star rating from 1 review; consumers are mostly dissatisfied and recent recommendations include "Drill a well and ceptic tank" and "avoid if possible" while researching Orlando Utilities Commission reviews.
Positive Feedback
No positive experiences are reported in the provided reviews; there are no clear endorsements of service quality or value.
Negative Feedback / Risk Areas
- Frequent customer complaints about billing errors and misapplied payments.
- Poor customer service with long hold times, dropped calls, and unhelpful responses.
- Issues obtaining refunds and resolving leak-related charges.
- Perception of high price levels for services.
Key Takeaways for Future Customers
- Expect to document payments and follow up aggressively if bills appear wrong.
- Prepare for long hold times and possible communication problems when starting service.
- Raise refund requests in writing and keep records of all interactions.
Orlando, Florida
Refund
- - December water bill was $103.94 from a leak.
- - Repairs cost $125.
- - Please contact 407.914.6913 about service at 12714 Enclave Dr Orl Fl 32837.
To whom it may concern:
I spoke with a representative last week regarding my bill for the water being $103.94 for December for a leak and cost for repairs were $125. Im sending this as advised to do so for a refund, pls contact me for any further questions you may have my number is 407.914.6913 & service address: 12714 Enclave Dr Orl Fl 32837
Hollywood, Florida
Start service at new address
- - On hold for 16 minutes listening to ads about them.
- - A woman answered, but her voice was barely audible.
- - I asked her to speak up; she hung up.
On hold for 16 minuetes listening to ads on how great they are. Finally a woman answers and I can barely hear her voice.
I asked her to speak up because I couldnt hear her so she hung up on me. I hate these people they get so much money from her so I cant afford to pay people to answer the phone?
User's recommendation: Drill a well and ceptic tank
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible customer service, the worst!
- - Payments for two accounts were merged into one, leaving the other unpaid and prompting disconnect threats; a supervisor apologized and promised to fix.
3 months ago sent in my 2 account stubs along with one check covering both..they put all the money in one account with a big credit and nothing in the other and started threatening to cut off service to my home for non payment--how stupid is that? 2 months ago I included a letter specifically telling them to fix the problem--crickets...Last month spoke to a supervisor who apologized and said she would fix it--Just now got another call threatening to cut off service if I don't pay... There are really stupid people working in the billing dept OR supervisors don't train staff well OR supervisors are clueless too...If I had a choice in electric companies I would leave them tomorrow, but Republicans in Florida were paid off by the power companies to not allow choice.
User's recommendation: avoid if possible
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