Anonymous
map-marker Orlando, Florida

Refund

To whom it may concern: I spoke with a representative last week regarding my bill for the water being $103.94 for December for a leak and cost for repairs were $125. Im sending this as advised to do so for a refund, pls contact me for any further questions you may have my number is 407.914.6913 & service address: 12714 Enclave Dr Orl Fl 32837
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Anonymous
map-marker Hollywood, Florida

Start service at new address

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On hold for 16 minuetes listening to ads on how great they are. Finally a woman answers and I can barely hear her voice. I asked her to speak up because I couldnt hear her so she hung up on me. I hate these people they get so much money from her so I cant afford to pay people to answer the phone?
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User's recommendation: Drill a well and ceptic tank

jerry w Ooa

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Verified Reviewer
| map-marker Orlando, Florida

Horrible customer service, the worst!

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3 months ago sent in my 2 account stubs along with one check covering both..they put all the money in one account with a big credit and nothing in the other and started threatening to cut off service to my home for non payment--how stupid is that? 2 months ago I included a letter specifically telling them to fix the problem--crickets...Last month spoke to a supervisor who apologized and said she would fix it--Just now got another call threatening to cut off service if I don't pay... There are really stupid people working in the billing dept OR supervisors don't train staff well OR supervisors are clueless too...If I had a choice in electric companies I would leave them tomorrow, but Republicans in Florida were paid off by the power companies to not allow choice.

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User's recommendation: avoid if possible

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