Orlando Health
Orlando Health Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Orlando Health has a 1.0 star rating from 1 review and overall customer sentiment is negative, with a recent recommendation stating "DO NOT USE".
Positive Feedback
No positive comments appear in the provided Orlando Health reviews; the lone reviewer reports dissatisfaction with service and billing handling.
Negative Feedback / Risk Areas
- Frequent Orlando Health customer complaints about billing errors where insurer was not billed as required.
- Reports of rude, condescending customer service and staff who are "clueless" managing VA Community Care Referral cases.
Key Takeaways for Future Customers
- Check billing and insurer submission closely and confirm Orlando Health handles VA Community Care Referral documentation.
- Expect to escalate issues with customer service if billing or referral problems arise.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Orlando Health has a 1.0 star rating from 1 review and overall customer sentiment is negative, with a recent recommendation stating "DO NOT USE".
Positive Feedback
No positive comments appear in the provided Orlando Health reviews; the lone reviewer reports dissatisfaction with service and billing handling.
Negative Feedback / Risk Areas
- Frequent Orlando Health customer complaints about billing errors where insurer was not billed as required.
- Reports of rude, condescending customer service and staff who are "clueless" managing VA Community Care Referral cases.
Key Takeaways for Future Customers
- Check billing and insurer submission closely and confirm Orlando Health handles VA Community Care Referral documentation.
- Expect to escalate issues with customer service if billing or referral problems arise.
Incompetance
- - Veterans with VA Community Care referrals should avoid Orlando Health.
- - The second visit was billed to me, not to OPTUM UNITEDHEALTH CARE.
If you are a Veteran, do not go to Orlando Health affiliates when using a VA Community Care Referral!!!
Orlando Health has no idea what they are doing and their customer care representatives are rude, condescending and clueless.
They sent the bill for my 2nd visit to me rather than to "OPTUM UNITEDHEALTH CARE" as stipulated in the Community Care Referral.
When I called my VA community care representative and then she called Orlando Health they said they didn't have a copy of the Referral even though they billed my first visit correctly!!
If you don't want to spend your days trying to sort out Orlando Health's incompetence go somewhere else!!If you are a Veteran, do not go to Orlando Health affiliates when using a VA Community Care Referral!!!
Orlando Health has no idea what they are doing and their customer care representatives are rude, condescending and clueless.
They sent the bill for my 2nd visit to me rather than to "OPTUM UNITEDHEALTH CARE" as stipulated in the Community Care Referral.
When I called my VA community care representative and then she called Orlando Health they said they didn't have a copy of the Referral even though they billed my first visit correctly!!
If you don't want to spend your days trying to sort out Orlando Health's incompetence go somewhere else!!
- Incompetance
Preferred solution: Let the company propose a solution
User's recommendation: DO NOT USE
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