Orlando Family Physicians

Complaint my appointment have been cancel 3 times , and the medical assistant do not call you , in order to explain why ? They cancel , no courtesy , no costumer service . The nursing practitioner Jasmin Moran is a good professional , but not some MA

It's not the first time that my pharmacy fax a prescription and it takes them forever to respond with me calling multiple times same thing with appointments with service and everything nothing is like it's supposed to be bad service

Always takes forever to call a prescription in never have appointments everything is slow that place in Altamonte springs on Douglas Avenue and I need somebody to correct this it's been going on for long long time I've been over easy 12 years so please give me a call 407-459-*** * Asher.

I was sent a flyer to go for a tour and the girl never showed up, leaving me sitting there for over an hour. There was no communication as to when she was coming so I left. Ida had a bad attitude about this whole thing and threatened to call the police ON ME because I was frustrated. What a joke. Then she disappeared. I was entitled to my $10 gift card as I drove there and was inconvenienced by wasting my time as I had other appointments. So I called the home office as well as the area supervisor for 2WEEKS and was given all sorts of excuses about the card, such as it's in the mail, etc. From beginning to end I was treated like a child by these incompetent people. Who would ever trust a place like this when the initial visit was a disaster? I intend on going to a higher level like the owner/president about this matter until I'm satisfied. I

Not able to get at appointment with Dr Brito at all now is been for 3 month that I have not seen she supposedly leaving the practice on the 17 th of august and I cant see her so she can recommend someone in the office or just leave the office for good

The Dr. herself is nice, however, the practice in it's entirety is terrible. They pack to many visits and you end up waiting 30 to 40 min, one time over 1hr after your scheduled appointment. The front office staff all nice, but I've experienced alot of unprofessionalism. Once went in for blood I get called the lady does not introduce herself takes me to the back and is training a new person. I felt like I was a dummy because neither spoke to me let alone asked me if ok for new trainee to draw my blood. Another time I got a bill over $300, when I asked for the office manager she shrugged it off as it's my type of insurance, on two occasions I explained that it's how this was coded by the practice. It took me to speak to Dr. Ortiz she in turn spoke with the medical assistant who realized this was an easy fix, it was taken care of. Next, and the worst of this whole experience is that I'm having surgery in a few days in which I spoke with Dr. Ortiz about at an appt in late July, or early August where she noted she had everything she needed to go ahead and complete the medical clearance I needed, an appt for EKG scheduled that following week. Here it is a couple of days to my surgery and this is still not done. On top of many calls, and eventually having to go to office where I was told by med assistant Dr. promised to do it first thing in the AM. The next day it was still not done. I stood in waiting area waiting 2hrs so far (here currently) and each time I go up they tell me when she's done with the current patient she'll do it. Why not just tell me she can't until she's done with the rest of her patients? Now it's simply an out right lie, and no apology what's so ever. As if I'm in the wrong. And the assistant tells me it would have been best to make an appointment...!!??? Tells me this two days prior to my surgery, and when three times I was told this would be done. I know this does not matter to them but I would not step foot here again, or recommend this place to anyone!