Anonymous
map-marker Rhodes, Dodecanese

Delayed shipping info

I had no info about time of shipping after payment. The shipping was delayed but in very good condition. I will buy again.
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User's recommendation: At first i thought it was scam but i turned out to be a decent purchase although a bit delayed. The product was in very good condition and really good quality. Canvas and paints came just fine for me and looks very nice while using everything. If shipping is improved, i m sure i will try more products from them. I would also prefer shipping time info after order completion and payment..

Giorgos H

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Verified Reviewer
| map-marker Athens, Attica

No tracking or any information at all

I have zero information concerning my order, no tracking or any other kind of contact with the company. No response to any of my emails either.
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Patricia C Jzx
map-marker Miami, Florida

After lots of purchases, annoyed with trying to purchase more.

No matter how many days I have put in the offer code it refuses to accept. Trying to make purchases for several weeks now. Have been a loyal customer for several years. Have tried various ways and know the procedure. Also annoyed they do not answer their phone and havent for quite a while despite still listing it. Was pleased for a long time but now just aggravated.
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Preferred solution: Be Able to make purchases and take advantage of offers.

Josephine F Uhn

Order placed in April 2020 has not been delivered to date (8/12/21)

Sent multiple emails regarding my order placed in April 2020. Its over a year now and I havent received the items. It's a scam and will report to the consumer board for further actions.
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Loss:
$50

Preferred solution: Full refund

User's recommendation: DO NOT BUY! IT’S A SCAM!

Josephine F Uhn
map-marker Porter Ranch, California

Order not delivered

I haven't received my order fir 2 items, which was placed in April 2020. I sent multiple emails, but all replies are pre-formatted. Furthermore, I called several times, but it went straight to voicemail, and you can't even leave a message. BEWARE! DO NOT BUY FROM THIS COMPANY! It's A SCAM!!
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User's recommendation: Beware! It’s a SCAM!

Anonymous
map-marker Marietta, Georgia

Order 111332 not received. I would like a refund.

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Im still waiting on my order or a refund or a representative to at least let me know what can be done. There is no way to contact these people yet they send me sale emails to purchase more product. I understand at the beginning this pandemic had everything and everyone on delay but that has pretty much come to an end as far as shipping and postal. This isnt a small order its 3 paint by number pieces and i paid 60 bucks!!! I forward the mails back and i get a roboemail from someone named Samantha.
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User's recommendation: Expect an extreme delay or no product at all

Sabrina P Mbx

Have not recieved my order. Date ordered Sept. 8, 2020. #40293****

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They have not responded to any of my messages and when I call the number they give you for customer service, the operator says that the number was no longer in service. Im pissed off now, I sent them 22.00 dollars for a kit. And that was Sept. 8 2020. So did I get screwed over?..WOW
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Loss:
$22

Preferred solution: Deliver product or service ordered

User's recommendation: Dont order... This company comes out of China.

Andrea D Qhf

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Verified Reviewer

TERRIBLE SERVICE - DO NOT ORDER FROM THIS COMPANY

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I placed my order on 4/13/20. I have waited patiently for my order to arrive, given the Covid mail delay. I received a shipping confirmation and tracking number on 5/1/20. The tracking number seems to be bogus as the system they have me track through does not recognize it. As of today, 6/22/20 I still have not received my order. I have been more than patient. I have emailed multiples of times with no response. I have called and left a message at 347o-352-****. No response. I have called 844-987-**** and it is always busy. I am contacting my credit card company today to get this charge reversed.
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Loss:
$60
Cons:
  • Take your money and do not deliver the products

Preferred solution: Full refund

User's recommendation: DO NOT ORDER FROM THEM

stephanie c Pwe

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Verified Reviewer

Waiting waiting waiting

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ordered april 15th . have not heard a word. sent 2 or 3 emails. no response.order
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Loss:
$15

Preferred solution: Deliver product or service ordered

User's recommendation: order from somewhere else. not here

Reghardt I
map-marker Springs, Gauteng

SCAM - Looks legit and not

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How my story started is that my mother-in-law wanted to paint paintbynumbers drawings\paintings for all her kids for Christmas 2019. We visited www.originalpaintbynumber.com and bought 8 drawings\paintings for about $170 on 3/4 September 2019. We received a tracking number and cannot do anything with it. After about 20 e-mails that we have send to this SCAM company, no human reply was received only automated responses from Zendesk. IF YOU HAVE MONEY TO WASTE SPEND IT SOMEWHERE ELSE... Until today the 26 of February 2020 no reply was received
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Preferred solution: Full refund

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