Kaytlin Wua

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Verified Reviewer
| map-marker Riverside, California

Band too small added parts not enough

Updated by user Jan 11, 2025

Can not get help, have to send alll my information and wait, received email on products was you answer. Got as Christmas present, beautiful watch but with no help to get the band sized, will have my family member send it back for refund.

Original review Jan 10, 2025

Answering calls. My wrist too large for the watch and extra parts not enough.

Had to leave email and phone , I do not like to give these out due to companies selling information or sharing.

This was a Christmas gift, if no support then will return watch. The watch is useless at this time.

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User's recommendation: Not at this time, watch handsome, support ??

Anonymous
map-marker Fuquay Varina, North Carolina

Watch band too small

I love the watch, however the band was tight on my arm. You sent one extra link, but it is still snug.

I am requesting 2 or 3 more extra links. It is a Jack Daniels Charred Oak Barrel.

47mm. I can't attach at the bottom, so the order # is 491555.

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Anonymous
map-marker Kennesaw, Georgia

I just cannot get ANY RESPONSE from customer service with this company. Very frustrating!

I have tried repeatedly to get ahold of anyone with this company thru their customer service and have gotten NOWHERE.

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Anonymous
map-marker Mariposa, California

Order tracking

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Says delivered and it was not. No one has contacted me via email or phone. Not even sure this company exists.

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User's recommendation: Don’t purchase from this company

Nicki W Goh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Ha ing difficulty ordering watch

I am trying to cancel order for watch using mailing address of canada..i live in us and want to pay the sale price of 247.00...it has gone through paypal with the incorrect information and would like this removed.

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Loss:
$229
Pros:
  • Beautiful watches
Cons:
  • Easier to change country address

Preferred solution: Price reduction

Janine S Goy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Can't find receipt and watch got scratched

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Original Grain - Can't find receipt and watch got scratched

Watch face is scratched would like to replace it. Got this watch a few months ago for a gift and the face is scratched. I would like to replace the glass on the face of the watch

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Pros:
  • Unique
Cons:
  • Not easy to get in touch with

Preferred solution: A replacement of the watch

User's recommendation: Great watch got scratched up easily

Jodi L Ubh

Customer service is terrible

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I bought a watch for my husband for Father's Day in June and he did not like the way it looked on him so I returned the item in its original packaging in pristine condition and I sent it back for a full refund. The company received my return on July 3 and I still do not have my refund and it is July 18. When I email them I receive a generic response that says to give them 15-20 days to process the refund.

There is not a way to get in touch with them and it's so frustrating.

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Preferred solution: Full refund

Anonymous
map-marker Sylvania, Ohio

Please contact me Tim at 419-297-****

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Please call me My watch is broke only got it in Dec 6 2022 I can not get a hold of you guys. I've been trying there's no phone number there's no I've emailed please respond.

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