Danielle C Xjs

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Verified Reviewer
| map-marker Fort Worth, Texas

I like your side but it's hard to get into the same store to do stuff that you trying to download stuff into the game was asked for sick remember and we don't have all the ones we have the games have

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It's not letting me download nothing you need without letting me put anything into the game not working

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Preferred solution: Get stuff in the game

Anonymous
map-marker Spring Grove, Pennsylvania

Origin would not allow a refund

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My review of Origin is from a purchase in 2013, and this is the experience I had with them:

In 2013 EA released SimCity 5, or just SimCity. I purchased the game through Origin.

When I realized I had purchased a game that was nothing like the SimCity I grew up with, well, I wanted a refund.

When I contacted Origin, asking for a refund, their response was, "Since you've purchased the game through Origin, we don't allow refunds." I was under the impression that purchasing a game, through Origin, would ensure complete customer satisfaction.

It was the complete opposite.

I don't know what or how Origin is today, but I made a pact with myself in 2013, and I have stuck to that ever since. I will not and can not purchase or download anything that has the EA or Origin label on it.

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User's recommendation: If Origin still has the same *** no refund policy, I recommend staying away from Origin.

Anonymous

Can't log into my account and can't get any help from Origin

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I originally signed in Origin with my college email, but that email has now expired. I've tried for nearly 2 YEARS to contact Origin to change my email so that I can log in and play the numerous games that I have PURCHASED at Walmart and other video stores, but I have been unable to contact them.

I have not been able to play any of the EA games I've purchased in two years because I have not been able to contact Origin. They make sure that you cannot contact them in any way. I've spent over $200 dollars on Sims games and extension packets and haven't been able to play them since my college shut down my email.

How is it, that you can purchase an actual game in CD form, and a company like Origin, now EA games, can keep you from playing it? I don't understand :(

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Loss:
$200

Preferred solution: I would like to log into my account and play the games I purchased, before I die.

User's recommendation: Never buy a game that requires Origin or EA Games to let you play it

Anonymous
map-marker Detroit, Michigan

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Anonymous
map-marker Walkerville, Michigan

Email for my account

so i have a account threw you guys for the sims 4 haven't played in a minute and i no longer have that email anymore and was wondering if you could change it for me?

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User's recommendation: Love and use it

Julissa P Jjj
map-marker Melbourne, Victoria

Can’t update account

There was no customer service

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Pros:
  • Great games
Cons:
  • Customer service blows

Preferred solution: Help update my account please

User's recommendation: Terrible

Michael S Bsq

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Verified Reviewer

Can’t access ea account

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I need your verification on my old account with my exstinct email mls1010@***.net

I want to play mass effect 3

My new email address is

thewalkinggee@***.com

I've only have 1 way to do this is the exact day I purchased that game then with a link back to me and I will know the last 4 of card I used when I paid for it then you can let me play said game.

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Pros:
  • And getting no response
  • Great games
  • Well contacting them

Preferred solution: Deliver product or service ordered

User's recommendation: Well

Anthony R Nsc

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer

Billing

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Origin - Billing
Origin - Billing - Image 2

I bought an APEX coin pack for $40.00 and my account is not linked to my PS4, so I am unable to use the coins and would like to be refunded my money. Thank you.

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Loss:
$43
Pros:
  • Difficult to link to my ps4
Cons:
  • Great games
Reason of review:
Access/ activation issues

Preferred solution: Full refund

Amirrah Qnm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker North Las Vegas, Nevada

No support since April 15, 2020

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Trying to call someone regarding this constant issue with the Origin Game Launcher. However, I have not been able to successfully get any support via phone, email, or through a support ticket.

When creating a support ticket, the only options is a live chat or FAQs, none of which was helpful. Chat wait time was 12 minutes. I've waited for 2 hours and still currently waiting. Can you help with the Origin Game Client, which crashes any application you are in (ex., Office, browser, non-origin games and origin games).

Can someone please tend to this issue? PLEASE?

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Jenny H Stp

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Unable to Log-in

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I have attempted to use the "forgot password" mode but no email came in. Nothing in my Inbox, Spam, or Trash.

This is been an issue for 2 weeks now.

I checked the status of my issue on their site and it said "Completed" when I have YET to hear from anyone. Made a new ticket yesterday (probably shouldn't have but I'm ticked) and hopefully one of the two tickets will get me help.

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Pros:
  • Love the sims
Cons:
  • Customer service blows

Preferred solution: Let the company propose a solution

User's recommendation: Buy the hard copy of The Sims. Crap to keep up with but don't have to deal with this to just play the game!

Orvin Aua

Origin Website not safe

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I would just like to advise everyone agaist giving the Origin gaming website your banking details, especially in South Africa. Last night I tried to buy a Sims 4 game with my credit card (it did not even go through) and this morning my bank called me informing me that someone tried to make several transaction from my card.

Luckily my bank picked up on this. So use with EXTREME caution!

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Reason of review:
Problems with payment

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