Resolved
Charles M Cjk

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Verified Reviewer
| map-marker Gatineau, Quebec

Resolved: The internet connection keeps going out. So far we've called technical support over 10 times in the past year and it's always always the same freaking problem over and over.

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Updated by user Dec 20, 2022

Company fixed the issue and I have been provided with product replacement.

Original review Nov 17, 2022

Today we've received a new modem to which we've contacted tech support for activation. It worked for about 45 minutes. Now we're back on the phone with tech support again.

*** equipment.

To make matters worse, they only have on the road servicemen for Toronto. I live in the Outaouais region to which they provide the signal but when it comes to actually hands on stuff, it's basically "you are on your own".

This is ridiculous.

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User's recommendation: Not worth the trouble

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