Dione Nkm

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Verified Reviewer
| map-marker Tampa, Florida

They changed the ingredients in the 16 gm protein smooth chocolate drink and I had an allergic reaction to the Monk Fruit.

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Orgain - They changed the ingredients in the 16 gm protein smooth chocolate drink and I...
I had hives everywhere and my lips swelled up to 3 times their size. Had to go the ER and was put on prednisone for 5 days, and that really helped but my lips are now just almost healed. I also had to see a Dermatology specialist.
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User's recommendation: Don't trust their ingredients because they can change and they do not make the public aware. I new I was allergic to Monk fruit because I bought what I thought was the same smooth chocolate but it was a slightly different name and it had Monk Fruit in it, so I never bought that one again, stuck to the smooth chocolate, 16 grams

Resolved
Dulce M Lta

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Verified Reviewer

Resolved: My credit card was chaged twice for same order

Updated by user Dec 13, 2023

Company fixed the issue and I have been provided with apology. I already responded to this in a previous survey.

Original review Dec 06, 2023
My credit card was charged twice and I haven't been able to resolve it. Orgain Costumer service is HORRIBLE! It deserves a rating LOWER THAN ZERO! The CS is a farse! It has an standard automated system that leads you to nowhere and no one. Nobody is there to take your call when you try to connect with the operator. The system puts you in a loop.
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Preferred solution: Full refund

Dick S Ywb

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Verified Reviewer
| map-marker Richmond, Texas

Never able to customer servic nor get a call back!

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Problem with purchase from Costco. No directions on can about use other use 12 oz. Water with scoop. Don't know what to use as far as frequency and etc. no one answers phone either should I return to Costco Richard swallen. 281 381 ****.
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Norma B Emu

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Verified Reviewer
| map-marker Mesa, Arizona

About expiration day

I would like to know if I can still take my organic protein which is out of date. It has always been in a dark place and only used a few scoops
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Elizabeth A Cpc

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Verified Reviewer

I am unable to edit my next order

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I have 2 add one, I only want 1 and I am unable to redeem my rewards. Please help me. You apparently refuse to take phone calls any longer
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Pros:
  • Good product
Cons:
  • Unable to obtain assistance by phone

Preferred solution: Help with editing subscription and redeem rewards

Elizabeth P Shu

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Verified Reviewer

Help with pending subscription order

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Unable to speak with a representative of the company about a pending subscription order. I dont want to chat, I wish to speak with someone
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Pros:
  • Good product
Cons:
  • Unable to obtain assistance

Preferred solution: Help with pending subscription order

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