Anonymous

Several corsets later

I've never been disappointed in the customer service. I did get a corset I thought to be deep purple, and it was plum, and also had a frayed seam along one of the steel bones. This was replaced free of charge or hassle. I love the care all staff puts into handling products. Brittney was most helpful when I had questions about a summer corset, and I felt assured to purchase a lace topped mesh corset in spite of the fact that I tight lace. These corsets aren't as pretty as a comparable competitor, but they are the Real Deal. Try waist training in that other company's thin but lovely fabric selections. Note the shape models display on each website. Finally, note the celebrities who model these corsets and do not speak of that other brand. I think Orchard Corsets could step up their game insofar as design goes. I don't think they can do better with regards to OTR quality.
View full review
Reason of review:
Happy for ALL of the above
Echo Ldy
map-marker Anchorage, Alaska

Received Damaged Corset, they told me that's just what they sell

Orchard Corset - Received Damaged Corset, they told me that's just what they sell
Orchard Corset - Received Damaged Corset, they told me that's just what they... - Image 2
My corset arrived damaged, and I reached out to customer service about cuts and scrapes in the leather. I got a reply back from Rachel who said "Thank you for choosing Orchard Corset. We are very sorry that you are disappointed with your purchase and will be more than happy to accept your return. Unfortunately, these are off the rack corsets, and particularly with the leather, it is not possible to have an absolutely perfect, flawless product and also keep prices affordable." So everyone please beware, you may be paying for a damaged corset. I've never heard of a company that sells damaged merchandise and is like ::shrug:: "Thats how we do things!" Buyer beware.
View full review
Reason of review:
Damaged or defective
Anonymous
map-marker El Paso, Texas

Orchard Corset - Corset Review from El Paso, Texas

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered a corset sand it was too small. I returned it and had to pay approximate $20 in shipping to get it back to them so they can send me a larger size. I emailed them and sent them the tracking number and asked if they can make sure I get the replacement in about a week. The answer was the only way I could get in time was to order another one and get a refund on the one I sent back. Not I would have to shell out for more shipping to get it in time. I did the math and the shipping would cost as much as the corset to do it there way. Needless to say I will not have the corset for my event and they are not willing to do anything to help me out. This is poor costumer service. I order a lot thing online. And items sometime are smaller or larger than the size you think they are. Most companies pay the shipping to return items. And almost all companies I have dealt with will help you out if you call them and explain the situation. Orchard corset is NOT one of those companies.
View full review
Reason of review:
Pricing issue
Anonymous
map-marker San Clemente, California

Never got my corset, Orchard Corset is a scam!!!!!!!!

I bought a corset cs-426 online, but it was too big. i tried returning it via FEDEX, tracked it and it was delivered. I never got my corset , i called their customer service, but they kept denying it and said they never got it. They even said it was stolen at FEDEX, how could it be? I called Fedex and i ws told it got delivered. I as tracked it as well, and it was clearly delivered to their warehouse in Washington , Seattle. So basically, i don't have my corset, and i was charged $90 for it product . People beware, Orchard Corset is a scam!!!!!Their customer service sucks!!!!
View full review
Loss:
$90
Reason of review:
Problem with delivery

Preferred solution: Full refund

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article