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A ticket was reserved and from the scrapad I got the wrong one and they would not fix it because ir was passed the 24 hr time limit they give well hello When there is power outage and floods and you are just trying to make it home the least thing you remember is to check on a reservation in your mind you did and did it right. Well now i have to pay over $200 to have it fixed and thats just like getting another freaking ticket Really!
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1.6
#998059
My Flight with Delta from Atlanta to Houston was cancelled due to inclement weather. Flight reservation had nothing to do with either the hotel or Orbitz. Weeks before I had booked a hotel reservation with the Hilton Garden Inn in Houston, Texas through Orbitz. I had a two night reservation on Friday, Saturday, and leaving on Sunday with Hilton Garden Inn. It was ostensibly to be a happy, quick trip for a wedding of my cousin's daughter. When...
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1.0
I liked
  • Price
#986605
I made a hotel reservation in NYC which was cancelable up to the day before the reservation. Three days before the stay, I attempted to cancel online. The web site would not allow me to cancel online. I then called Orbitz and spoke with a representative that was not easy to understand. He asked me a lot of questions, put me on hold three times and then returned to the line to say that the reservation was cancelled. I asked for a cancellation...
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Short Review for May 07, 2016, pc_payment

#843609
1.2
Orbitz refund service does not work very well I lost money with Orbitz ,I would not use orbitz service again.
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Orbitz Flight booking Review

#794525
1.0
Horrible company Horrible customer service The phones are answered in Phillipines and they are not willing to help at all. Information on website is dishonest and misleading. I will definitely complain to Federal Trade Commission
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Orbitz Refund Policy Review

#773149
1.0
Orbitz booked a non-refundable hotel room after I selected the refundable option. I phoned them but they refused to change to the refundable option. Terrible service.
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dangerous motel Review

#488514
We almost got shot by a gangster at a Motel I booked with Orbitz. We left and I warned them about the situation at this oroperty and they could care less. You have to leave a I.d or 5 dollars to get a remote lol..so many things to write but I will keep it short rather not remember
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Last night, my wife and I attempted to book a flight for an upcoming trip for 6 members of our family using Orbitz.com. We entered all of the information for each and every passenger, then hit submit to process the payment with our credit card. We then received an error message from Orbitz stating something to the effect of "your transaction was unable to be processed at this time - please try again later". After rechecking all of the detail and...
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Anonymous

Anonymous I will never work with them and so glad you posted. Hope it all works out for you. Sorry you had to go through this!

bmr32809

bmr32809 Update:
Still no resolution from Orbitz.com customer service team or executive office. I was unable to proceed with various purchases this weekend due to this negligence by...

1.0
I didn't like
  • Poor website booking program
  • Lack of customer service
  • No refund for their mistake
#966590
Go to the booking website Select Destinations Select Dates of Travel Click show Lowest to Highest for prices Click Search Select your flights Click next Please note that sometimes the Flights you selected will CHANGE! I selected an AM flight and Orbitz changed it to a PM flight. This happened TWICE! A customer service representative confirmed that the Airlines sometimes doe this. And when I called to change my flight from PM to AM (for a ...
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2.0
I liked
  • Amount of travel options offers
I didn't like
  • Customer service
  • Near useless website
  • Lied on their website regarding their change policies
#959092
On the 20th of October, I booked a trip from Oslo to Miami. On the 31st of October I called Orbitz.com customer service to change the dates of my tickets, It took me one hour on the phone, I was informed of the fees to change the flight date and provided my credit card details. I had to change the date of the outbound flight again, so another one hour on the phone with customer service on the 4th of November, I was informed of an additional cost...
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1.5
I didn't like
  • Customer service
  • Sabotaging my tickets
  • Poor contact information
I had a terrible experience with Orbitz. I booked a return flight through Orbitz flying on Norwegian Airlines to London Gatwick. Booked in February for Sept 28 travel. My confirmation from Orbitz said "Booked. No need to confirm just bring this confirmation to check-in desk". I arrived at Ft Lauderde Airport for 10 pm flight ( it had changed to 11.45 pm but I was not advised). I was not on the passenger list. I calmly called Orbitz snd after a...
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2.2
#955949
I've had two bad experiences with these (they are the same company) in regards to changing hotel reservations. Avoid or expect pain and expense (yours). In both cases i THOUGHT i was making a reservation, not a pre-paid booking. In the first case my flight was cancelled and i couldn't make the hotel reservation. It took 5 or more calls and repeated stalling before i got the amount refunded. Last week I used Orbitz for a hotel reservation. Or...
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1.0
I didn't like
  • Non-existent customer service and deceptive advertising
#951909
Booked a hotel with Orbitz, when I got to the hotel I gave the receptionist a copy of my reservation made though Orbitz. When the credit card invoice arrived I was double charged , once by Orbitz for $201 and once by Holiday Inn for $164. I called Orbitz to see why the hotel was charging me , and why they charged me less then Orbitz which states they have the lowest prices available. The Orbitz rep called the hotel and got them to drop the...
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1.0
I didn't like
  • Being lied to
  • Unreasonableness in no refunding
  • Customer service
#943700
Beware of Orbitz conducting illegal connections. My husband and I were returning from our honeymoon. The first leg of our flight was London to Dublin. Our next leg was Dublin to Chicago. We were not informed that we would not be able to make this flight until we got to Dublin. We missed the flight from Dublin to Chicago because in Dublin you must go through US customs if you are a US citizen. The airlines had said that what Orbitz did with only...
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1.3
I didn't like
  • Unable to answer simple questions
  • No refund for their mistake
  • Lack of response to consumer
#940968