Update by user May 18, 2018
After 4 phone calls to Orangutan and being promised that a supervisor would call me back. I never got any calls back.
My 5th I got a hold of a supervisor who sent out a tech to go over what the last tech did at my house.
The new tech "Joe" came to my house and found NOTHING wrong with either unit. Im glad Joe found nothing wrong, but this should of been the first guy they sent out to me instead of a a salesman who is trying to make commissions.
Original review posted by user Apr 18, 2018
Be aware that if you buy a air conditioner from Home Depot you will have Orangutan Home Services doing your install and warranty work!! Stay away!!! They will sell you an expensive contract and then will not honor it. Only interested in selling you more stuff. Do not trust this company!!! I bought a 12 year all parts and labor contract for a top of the line Trane, and EVERY year I have a check up, I get a list of new add ons and work that needs to be done. I have to explain that I have a 12 year warranty that is a cadillac policy. (covers everything) The tech calls them and says "Your right, you have a 12 year all parts and labor contract" Yesterday, I had my summer check up yesterday and guess what - They said I need 2000.00 of work. I explained AGAIN about my contract and now they don't know anything about it. This time 2 guys showed up and NEVER cleaned the coil, didn't clean the filter, but did sit in the truck for a long time and told us we need to spend 2000.00 and did not put anything in writing because they said their computer was down?