Orangewood Guitars Reviews
Orangewood Guitars Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Orangewood Guitars has a 1.7 star rating from 6 reviews with 80% unfavorable; consumers are mostly dissatisfied and frequently request refunds.
Key Takeaways for Future Customers
- Orangewood Guitars reviews note good materials but expect to pay for a professional setup.
- Consider the medium price level and limited discounts when comparing options.
- Be prepared to follow up on orders, cancellations, and returns.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive customer service and disconnected phone numbers.
- Frequent issues with cancellations, refunds, damaged packaging, wrong shipping, and delayed responses.
- Promised setup not performed and discount codes not applied.
Positive Feedback
Reviewers like the guitars' quality and materials despite setup and service problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Orangewood Guitars has a 1.7 star rating from 6 reviews with 80% unfavorable; consumers are mostly dissatisfied and frequently request refunds.
Key Takeaways for Future Customers
- Orangewood Guitars reviews note good materials but expect to pay for a professional setup.
- Consider the medium price level and limited discounts when comparing options.
- Be prepared to follow up on orders, cancellations, and returns.
Negative Feedback / Risk Areas
- Repeated customer complaints about unresponsive customer service and disconnected phone numbers.
- Frequent issues with cancellations, refunds, damaged packaging, wrong shipping, and delayed responses.
- Promised setup not performed and discount codes not applied.
Positive Feedback
Reviewers like the guitars' quality and materials despite setup and service problems.
Media from reviews
Atlanta, Georgia
I'd like to speak to a human instead of juggling text messages
- - Customer service calls go unanswered and are repeatedly hung up.
- - The guitar arrived unplayed and not set up, despite the promise.
I get hung up on every time i try to call. No response.
It rings through gets picked up and disconnected.I simply like the guitar properly set up and I don’t wanna have to send it to California to get it done. I’m on the East Coast. I provided my information in multiple reviews and attempts to contact the company.. It’s really a shame because once they’re set up, these are pretty good guitars and I’d love to leave them a raving review.
But I bought multiples from this company and I’ve had to have them set up or set them up myself because none of them are ready to play when they get to me in total. I’ve had nine of their guitars. Currently, I have four.
I’ve spent hundreds of dollars setting them up correctly when that was one of the key promises that made them stand out. And they simply don’t deliver it if they’re not gonna do it, they should quit promising it take it out of their advertising and quit lying to people.
Nobody touched it.
Its as raw as a Walmart guitar. Thats a shame because its really good quality materials, but because of the set up, its not playable.
- No customer service
Preferred solution: Send me a coupon so I can have it set up without having to spend more money on it.
User's recommendation: Expect to spend money on a professional set up yourself
About my guitar
The packaging is damaged and the guitar was damaged. No bubble wrap packaging; it was so bad.
I won't recommend it, and there is no customer service to reach. Terrible bad experience.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHaving a problem with my orange wick guitar
I like the Guitar, but I am having some problems with it and would like some help but I can’t get in touch with anybody at Orangewood Guitars so I’m not very happy with their customer service.I really wish that they would give me a call back
I called customer service, but nobody answered the phone and then a survey came on to ask me how the call went, and if my problem was solved
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel order #99902 due to family emergency
My name is David I had a fair. We had a family medical emergency. I need to cancel order number 9902 sorry
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStop order 95903
I ordered the wrong guitar. I want to change the order before it gets sent out, so I don't have to send it back.
- I like the guitars
- No customer service
Preferred solution: Full refund
User's recommendation: Have a customer service department to help customers
Rochester, New York
Return
- - Neck is too chunky.
- - Sound is flat and disappointing.
- - Refund requested; awaiting shipping label; no reply yet.
I sent them a request for a return shipping label. Because I was not satisfied with the guitar.
I waited a week and they never connected with me. I went on their website. And used their - returns@***d guitars.com, it did not open up to use. Also I used their two phone numbers and they were not operable.
It is impossible to communicate with them! Because of their unwillingness to service me properly, the purchase is over 30 days old and maybe they will not accept my request.
Please Help! and donot take so long to get back to me...
I received my guitar and found it was not for me.
The neck is too chunky for me. I saw this guitar on youtube the Luthier said the neck is very close to a electric guitar.
I did not find it to be even close. The sound is flat and disappointing at best.
I am a player and a guitar tech, I think this morgan is over built.
I reached out to you for a refund by filling out the form. I received a email that said you would get back to me after the holiday and would send a shipping label.
There has no response yet. I would like to ship it ASAP.
Thanks
Chuck LoTurco
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy order may have been canceled
I got something from Amazon that said it was canceled. Order# 97580
I went to put in the pin that they sent me and the screen was gone. No sure if that is why it was canceled
If I could give 0 stars I would as I tried getting hold of a live person but instead got the message "this number is no longer in service" message. Never got to speak to anyone and this was a gift.
Disconnected number so could never talk to anyone! This was suppose to be a Christmas gift and was late getting. Not happy at all that I couldnt even speak to anyone!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem guitar
Somehow, you sent my guitar to the wrong address. Please correct this problem and send me my guitar.
San Jose, California
Discount code not applied
- - The guitar ordered wasn't on sale and the discount code wasn't applied.
- - Support is slow to respond and there is no phone number for follow-up.
The guitar i ordered was not on sale and the discount code should have been applied, but it wasn't. If you reach out to their customer service, they would not respond on time. Since there is no phone number to talk to, its very hard to ensure a follow up on your request.
User's recommendation: please follow through on customer requests.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerGuitar Strings Buzzing
Hey, I ordered Orangewood Dana Guitar just 10 days ago and my guitar is buzzing with 2 to 3 srrings and i can't find what just happened.
Preferred solution: Replace with good quality
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerOrangewood guitars have changed their number. It's no longer (844) 905-****
- - Ordered the wrong guitar; needed left-handed.
- - Emailed to cancel; email was rejected.
- - Guitar shipped; no contact person.
- - I'm contacting BBB.
I ordered the wrong guitar. I needed a left handed one but ordered a right handed one by accident.
Emailed them immediately to cancel and my email was rejected. I called the number above and received a text from Ewing Sugaring.
They have now shipped the guitar and there is no one to contact. I'm contacting BBB.
- Nice guitars
- No way to cancel order
Preferred solution: Full refund
User's recommendation: Don't buy the wrong guitar.
West Warwick, Rhode Island
Order #P01-2483***-*919668 and Order #P01-2610***-*359256
Somehow 2 guitars were sent under 2 separate orders. We only need one.
we were charged for both.
I would like some instruction on returning one of them please. Ty
Dawn Fox
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