Deny return.

Bought head lights from them. The lights did not fit. I paid the shipping to return the lights. They refused to refund my money. I'm out $170.00 no lights. Buy from a reputable company like Jegs or Summit. Buy fr

User's recommendation: Dont buy from Oracle. Use Jegs or Summit they do returns.

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ID
#3349339 Review #3349339 is a subjective opinion of poster.
Location
Everett, Washington
New Reviewer

POOR QUALITY AND THE LACK OF ASSISTANCE

Oracle Lighting - POOR QUALITY AND THE LACK OF ASSISTANCE
PURCHASED AN ORACLE VECTOR GRILL FOR JEEP WRANGLER. PAID ALMOST $1000 FOR IT. WITHIN DAYS, THE HEADLAMPS HAD HEAVY CONDENSATION AND THEY REFUSED TO DO ANYTHING ABOUT IT. SAID IT WAS COMMON. THEN, THE LEDs IN THE DRL STARTED TO FAIL. WASN'T BAD, BUT EVERYDAY SEVERAL MORE OF THEM STOPPED WORKING. YESTERDAY THEY WENT COMPLETELY CRAZY AND STARTED FLASHING. SEE THE VIDEO. THEY ACTUALLY ACKNOWLEDGE THE PRODUCT IS POOR QUALITY.... We have been working on the longevity of this particular product. This quote was from an Oracle sales rep.

User's recommendation: DO NOT BUT UNLESS YOU ENJOY WASTING TIME AND MONEY AND GETTING THE RUN AROUND FROM BOTH THE MFG AND RETAILER.

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ID
#2434239 Review #2434239 is a subjective opinion of poster.
Preferred solution
SEND ME A NEW GRILL
New Reviewer

Poor product performance

Ordered front turn signal, DRL, rear turn signal and reverse LED lights for Jeep JL. Installed one front turn signal, and it was not as bright as the original incandescent bulb. Called oracle and said I had to use the online return procedure. Had issues and called again, some girl assisted and said would send email. I questioned their restocking fee due to poor performance and was basically told "sorry that's our policy".

User's recommendation: AVOID Oracle Lighting products! Buyer beware!

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ID
#2288263 Review #2288263 is a subjective opinion of poster.
Cons
  • Dim
  • Poor lighting
Loss
$42
Preferred solution
Full refund
New Reviewer

Question

order the ligh for 2019 camero but it doesn't fit on it, i would like to do exchange thank u.

User's recommendation: order the ligh for 2019 camero but it doesn't fit on it, i would like to do exchange thank u.

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ID
#2015739 Review #2015739 is a subjective opinion of poster.
Preferred solution
order the ligh for 2019 camero but it doesn't fit on it, i would like to do exchange thank u.
New Reviewer

Oracle Lighting White Waterproof Led Fog Light Halo Ring Kit Jeep Wrangler

One of my pair of LED halo Lights went out after only 4 months of use. I called Oracle Lighting twice about their "Lifetime Warranty" and every time I call the "warranty guy" is out, so leave a message and they say "the guy" will call back. The "guy" never calls back. The lights are secured to the factory fog lights with 3m tape. On their warranty page it says that the warranty is void if the 3m tape is removed from the product. So even if they wanted me to send back the lights I would not be able to remove them from the fog light lens without taking some of the tape with the removal. That is their "gotcha" with their "Lifetime Warranty". Bottom line i will never buy ANY Oracle lights in the future and will spread this info to all my off road friends and fellow Jeepers.
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ID
#1241609 Review #1241609 is a subjective opinion of poster.
Location
Metairie, Louisiana
Product
Oracle Lighting Halo Headlight Kit
Reason of review
Warranty issue
Loss
$140
Preferred solution
Full refund

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