Opus Energy
Opus Energy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Opus Energy has a 1.6 star rating from 1 review with 100% unfavorable sentiment. Reviewers value Exchange, Refund and Cancellation Policy; consumers report problems with billing practices and customer service while noting the price level is low.
Positive Feedback
Some customers highlight the company’s clear exchange, refund and cancellation policy and generally low price levels compared to alternatives.
Negative Feedback / Risk Areas
- Opus Energy reviews commonly report rude customer service and aggressive phone conduct.
- Opus Energy customer complaints focus on billing errors, overestimated bills and threats of debt collection.
- Issues with refunds and cancellation handling and unclear written confirmations are repeatedly mentioned.
Key Takeaways for Future Customers
- Check recent Opus Energy reviews before switching and ask for written confirmation to avoid billing disputes.
- Monitor bills closely and pursue refunds promptly if charges seem incorrect given reported billing and customer service issues.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Opus Energy has a 1.6 star rating from 1 review with 100% unfavorable sentiment. Reviewers value Exchange, Refund and Cancellation Policy; consumers report problems with billing practices and customer service while noting the price level is low.
Positive Feedback
Some customers highlight the company’s clear exchange, refund and cancellation policy and generally low price levels compared to alternatives.
Negative Feedback / Risk Areas
- Opus Energy reviews commonly report rude customer service and aggressive phone conduct.
- Opus Energy customer complaints focus on billing errors, overestimated bills and threats of debt collection.
- Issues with refunds and cancellation handling and unclear written confirmations are repeatedly mentioned.
Key Takeaways for Future Customers
- Check recent Opus Energy reviews before switching and ask for written confirmation to avoid billing disputes.
- Monitor bills closely and pursue refunds promptly if charges seem incorrect given reported billing and customer service issues.
Turn one complaint into a collective action
Birstall, England
Need domestic energy
We heard about opus energy if you can provide domestic energy to my home which is in GL2 9NU.Can you send a mail for the traffic.
Opus Energy Customer Care Review
- - Rude and aggressive staff member spoke to me over the phone.
- - I was not listened to and I was left in tears.
Rude and arggessive member of staff over the phone to me so much for this person had me in tears. I tried to explain my situation but wasnt listened to all i got was this male staff to be rude and really nasty to me over the phone terrible terrible attitude
Blackpool, Blackpool
Opus conned me
- - Metering service claimed emergency tariff and promised written details.
- - OPUS says I’m still with them and sends overestimated bills; bailiffs threaten.
they called presenting themselves from the metering services said i was on emergency tarrif told me so prices i said ok but send me it all in writing next thing i have a contract and they keep sending me very over estimated bills. i am contracted to british gas who read the meter,presented me with a bill which i have paid, opus still say i am with them PLEASE HELP IT IS MAKING ME ILL. they have not read the meter,and the recording has areas of the conversation missing how convienient i just need some advice as they have sent a letter telling me that the baliffs will be calling for unpayed debt thanks
- Attitude and deception
Opus Energy ***!
- - Opus Energy cold-called, claimed best rates.
- - Costs would be cheaper if usage stayed the same.
- - First months were cheaper; this month rose over 10x.
I have been with Opus energy for the last four months, they cold called us, told us that their energy rates are the best in the country and as long as consumption remained the same we'd be charged less than our current provider, so we decided to switch. So the first three months the bill was lower by a few pounds, this months the price has shot up to OVER 10 TIMES HIGHER with the same or less consumption of energy.
This company will *** you, you're better off sticking to a well known reputable company like BRITISH GAS!
I agree with the first review, their rates are high. We got 3 year contract with them, can,t wait to get out.
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I would speak to citizen advice see what they can do to help. No company is allowed to threaten you.
I was bullied and intimited over the phone by opus credit department staff they have got so much of a bad attitude and they don't listen to your concerns. Go to citizen advice