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I ordered medication from OptumRx. For whatever reason they did not charge my credit card. I received a bill which I paid, in full. My check cleared. The charge showed up on my credit card statement. I filed a dispute with the credit card and they took the charge off....
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I specifically ordered a 90 day supply of thyroid medication and optum rx sent me 2 meds I no longer used and did not ask for. They charged an exhorbitant amount to my credit card. I disputed the bill on my credit card and the credit card company backed the charge out....
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Anonymous

Fred Guthrie These people and their website absolutely suck!

The inmates at OptumRx are in charge of the asylum. Placed an order Feb28 and still waiting 16 days later for it to be shipped. First they claimed my benefits ended Feb27. Noooo...why would they end the day before the last day of the month? Told them to call United...
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1.0
I liked
  • It sucks
I didn't like
  • Quality of call center people is very low
  • Treatment and lack of solution
#1021775
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Short Review for March 07, 2017

#1017824
1.2
They beat you to death with Physicians prior approval. If the doctor does not communicate with them within two days they cancel the order.
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Optumrx Vimpat Prescription Refill Review

#950887
They shorted my son 3 weeks worth of Vimpat. We paid $300 for his prescription. They could do nothing about it since I waited too long to notify them. Scam....they are stealing the medication for their own profit!!!!
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I Wanted Ansewers Review

#928329
I asked why am i being denied pre authur. 4 my ADD HYPER.meds.they never ansewed my ?.Ive called 2 or 3 times asking the same ? I never got an answer.
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Short Review for August 17, 2016, Pc_payment

#902417
Optumrx is terrible. They charged me double the amount they were supposed. I have called back five times in the last nine days. Everytime I'm promised that the money will be refunded into my account. It has been three times now that they have refunded the $95 but have charged me $95 again the next day. I'm canceling my order and will never order from optumrx again.
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I have never experienced anything like this. I used to get my medications via CVS Caremark. Unfortunately, I switched my prescription plan to AARP not knowing that I could not use CVS Caremark as my mail order delivery service. I didn’t do my homework which was to do...
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#1021138
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I have tried to refill existing prescriptions using the OptumRX website. Unlike CVS Caremark, which was CalPERS's pharmacy supplier until this year, there is no button to click to order a refill, no QR code on the bottle to scan with an app to automatically order......
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Anonymous

CalPers I wish there was a CalPers thread so the Board could see these emerging problems. I've been out for over a month, of a medicine I've taken for decades with no interruption. M...

#1021039
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OptumRx is not real forthcoming with their process. After they deny the two pre-auths, you can immediately appeal and ask it be submitted for review. CalPers members get two instead of one Pre-auth review. The CalPers Board thought it was protecting its members by...
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Anonymous

Anonymous I have been paying $20 per month for one of my meds prior to Optumrx. When they became the pharmacy, the same med went up to $50. When I called them to see why they are charg...

Anonymous

Anonymous CalPERS isn't getting what we are paying for. OptumRX say they never received faxed prescriptions -- twice, even though I've confirmed the fax number both with them and with ...

1.4
I liked
  • Some staff in pa very helpful
  • Staff did what they could to help
I didn't like
  • Demands physician treat their paperwork and not patient
  • Catchy slogans like evidence based hides profit from denials
  • Changed formulary after 49 billion dollar contract awarded
#1020572
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From day one, they didn't communicate when there was a problem.....they constantly said stuff would be coming when it didn't, they sent stuff to the wrong addresses or refused to send to work for a signature because it wasn't where I lived. I just got screwed by them...
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#1017419
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In January 2016 my doctor called in a prescription for Glucophage. OptumRx called me and said there will be a 32.00$ charge. I told her not to send it. I called my doctor and told him to call in metformin, he did. OptumRx call a day or two later because of with holding...
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h.kitchener

h.kitchener I have no idea where you are located, but many pharmacies will provide metformin for free. Meijer and Walmart being the two I know of. They give you a 30 day supply, usually. ...

1.4
I liked
  • Some reps who tried to help
I didn't like
  • Lies
#1017041
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3/4 of our prescriptions have been delayed long enough to go without medicine. Each time it is a different reason, but customer service reps never have the correct answer, which leads to speaking to one after another for hours. Forced mail order to Briova is resulting...
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1.1
I liked
  • Response from corporate office after email
I didn't like
  • Forced to use briova mail order with unreliable delivery
  • Inability to provide meds in a timely manner
  • People and the processes
#1016368
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Optum RX can't tell truth re orders. Tried 4 tmes to get rx filled with Dr. approval, but Optum each time said they never got the order even though called one time directly to order the rx. They even had me enrolled twice with different names - corrected their records...
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Anonymous

Craig Bass Yes, twice now they "never received the fax" from my doctor even though I've verified the fax number twice with both OptumRX and my doctor. The last time, I ended up having m...

1.0
#1015391
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