Optumrx Complaints and Reviews
Took a month of phone calls and delays to get simple prescription filled. Wound up at Walgreens. State of Michigan retirees were switched to these people. Nothing but trouble and incompetence...needed antidepressants by the time I was done. God help me when it comes time to refill...there was no problem at all with Novixus, our last provider. What is bad is that they tie up the time of our doctor who is busy enough without having to waste time...Read more
#1014179 by anonymous
After years of great coverage, we now have a full time job to obtain critical medications. There is a denial on most medications OR we are forced to use Briova for mail order on many medications and they are completely unreliable. Briova takes an order on Tues, calls on Saturday for more information to ship! On Monday, we are told it is "stuck" in Indiana and won't arrive on time. This is a critical med to preserve a kidney transplant! They do...Read more
State of Michigan employees, teachers and retirees insurance changed on 1/1/17 and I now have a full time job in trying to get crucial medications for my husband and myself. The first medication to refill was for diabetes and quite necessary. It now needed a Prior Authorization. With past insurances, it was simple. This became a nightmare. It took 6 days, 7 different reps and none were trained well enough to even understand what they were asking...Read more
I didn't like
- Delay tactics
- Evasive response to customer inquiries
- Untrained and disinterested customer service
#1007725 by anonymous
Optumrx Vimpat Prescription Refill Review
by anonymous #950887
They shorted my son 3 weeks worth of Vimpat. We paid $300 for his prescription. They could do nothing about it since I waited too long to notify them. Scam....they are stealing the medication for their own profit!!!!
I Wanted Ansewers Review
by shrry_willms123 #928329
I asked why am i being denied pre authur. 4 my ADD HYPER.meds.they never ansewed my ?.Ive called 2 or 3 times asking the same ? I never got an answer.
Short Review for August 17, 2016, pc_payment
by anonymous #902417
Optumrx is terrible. They charged me double the amount they were supposed. I have called back five times in the last nine days. Everytime I'm promised that the money will be refunded into my account. It has been three times now that they have refunded the $95 but have charged me $95 again the next day. I'm canceling my order and will never order from optumrx again.
Short Review for July 29, 2016, pc_payment
by anonymous #890834
Absolutely ridiculous and beyond incompetent people. Way too many experiences with the company to post. To say the least they repeatedly charge my card when I ask them not to keep it on file. I don't think they operate on a single brain cell between the whole bunch of idiots that work there!
Last week I had my annual visit with my cardiologist. We were looking for a non-statin drug to treat my high cholesterol. He recommended a product called Zetia, and he assured me that there was a generic available. This evening, I received a package from OptumRX with my $188 Zetia prescription. They told me that the generic option wasn't covered by my plan. I asked if I could return this product that has only been pulled from the package. No....Read more
I'm yet another CalPERS member with this problem. I've had an Anthem PPO plan for over ten years, and I've been taking medications requiring prior authorizations the entire time. In the past ten years, not a single one of my PAs has been denied...until now. Sure, Medco and Caremark occasionally gave me problems ("lost" approvals, unnecessary extra requests, etc.); however these problems NEVER included denials. Since January 1st, several of my...Read more
I went to refill my much needed prescription on Jan 26th . I went to pick up later that day and was told a problem with insurance company there needed to be a pre authorization for it , so I realized we just had been changed to this optumrx in Jan. so my doctor sent in a new prescription and fixed the issue so it could be filled. Well, I have been out of meds since Jan 26th and I have called Thurs, Fri, Mon, Tues, Wed, Thurs, Fri. All I get is...Read more
On 1/27/17 I checked my account balance and I see a withdraw of 447.89 from OptumRX, I immediately called them and inquire as to why the charge. At the time I was out of town, They tell me it for Simvastatin tab 40 mg which they billed CASH even though we have insurance which I indicated to them at the time. On Friday 1/27/17 they told me 5-7 days they would refund me money. I verified that they had my insurance information which they did. Have...Read more
Continually try to renew my old (wrong) prescriptions from my old doctors even though I've told them a half dozen times that my doctor has changed. Very poor pharmacy communication with reps. They double-charged me for my glucose test strip prescription and sent me too few blood testing strips. Have spent over 6.5 hours on the phone with them trying to get them to reverse the double charge and send me the strips I'm still owed (and need!) By the...Read more
First, I was told my daughter’s medication was going to be sent overnight, and I didn't have to sign for it. That was Monday. It's now Wednesday of the next week. I had a note on the door last night saying I had to sign for it. I'm a teacher and can't be home during the day. I called Optum RX and they said they would re-route it to a UPS store. They gave me the number and told me I would have to call and check with them regarding arrival. I...Read more
This company has Incompetent people and systems. This system is unnessesarily tedious. It takes 15 minutes to reach a person due to the volume of prompts. I have never been more frustrated with any mail order company. The employees are courteous which is the only saving grace but not informed and hard to understand. I was disconnected twice and had to listen to their prompts twice again, Aaaaarrrrggghhhh!!!! I don't recommend this company unless...Read more