OptumRx
Reviews and Complaints
Disappointed in the lack of customer service regarding quicker delivery in emergencies
- Lack of help with our life-threatening dilemma
Preferred solution: Let the company propose a solution
Cancelled a prescription and never notified me!!!
Preferred solution: Deliver product or service ordered
Optumrx - Review in Drug Stores and Drugs category
OptumRX staff enjoy making customers suffer. HAVE OptumRx SHUT DOWN!!!
Getting meds.on time
Optumrx - Website Review
Single worst customer experience in my life. Agents are awful, website is worse, mobile app flat out doesn't work.
Every order requires a minimum of 3 calls to the service line.
Force to pay refund checks
Raytheon hires these folks to do help with prescription costs when the primary (AARP for me) drops back at the donut hole. They conveniently ignore the automated requests for copays, even when the drugs come from their own pharmacy.
(BYW, except for this the pharmacy does a fine job.) The only way to get them to pay their part is to make several phone calls. Fortunately Raytheon has a Health Advocate service that has taken over this chore. So far this year I have got 5 or 6 refund checks, some big ones.
God be with those that are not aware of they are due. Please Raytheon give us something better than this.
- Nice people at the pharmacy
- Must be forced to give refunds on overcharges
Preferred solution: Let the company propose a solution
OptumRx is the worst mail-order company. Please do NOT use OptumRx
Clown Show!
- Lower co-pay costs
- Convenience of pharmacy-by-mail
- Poor communication
- Blaming the doctor for optumrx problems
- Lack of honesty
Preferred solution: Deliver product or service ordered
Medicine Not Received
Preferred solution: Deliver product or service ordered
Horrible customer service
- Refill authorization handling
- Lied committed fraud
- People and the processes
Preferred solution: Let the company propose a solution
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Verified Reviewer | Phoenix, ArizonaOptumrx - Shipping Service Review from Phoenix, Arizona
Horrible service
- Cancelling an order
- Totally unprofessional
- Mistakes
Preferred solution: Deliver product or service ordered
Problem filling meds
Mind boggling ineptness.
I'm on my wife's plan since I am retired. To save a few bucks, Oxford emails me that their prescription medicine delivery service will save a lot of money. I changed from what was working really well, CVS mail delivery to OptumRX. What a mistake!!!
When you log in, a screen pops up listing a few of the medications and advises switch to their service and save money. I switched. Now, I have 11 medications on order. So far, they have lost or cannot find 6 of my meds. When I spoke to a representative, she politely told me they do not have a specific prescription. When I gave her the script number the reply was, "Oh it's in process - it should be shipped soon." I told her "that is NG. I'm out". Finally got to a supervisor who at least found the script and expedited the order. I finally received it, 4 days late, with the assurance we have it under control.
Today I thought I would check the web site to see what scripts they have in hand or on order. The web site is an absolute joke. You cannot find anything with useable information such as when will the med be shipped, do I need another Dr prescription, etc. CVS used to supply all this information without any problems. Talking to a representative today, she also could not find a form or page that would just show the what scrips I have on order with a ship date. We found a listing
of my meds but no place to change shipping, even clicking the expedite button, nothing happens.
Bottom line is: they have very nice people answering the phones but they are totally clueless. No one knows how the system works, no one can find anything and its a battle get get a supervisor on the phone. Right now I'm off to a) pick up 2 of my meds I called it to CVS, and B) switch everything back to CVS Pharmacy. It may cost a little more but at least I will be able to know I'm getting my meds.
Preferred solution: Deliver product or service ordered
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same as the other upset customers of OPTUMRX, just sent me the wrong prescriptions again again again. Really this has been going on since July and they still haven't worked it out and i am fed up.
usually don't complain about companies and try to understand that ill prepared and uneducated phone answers are stuck if computer can't think for them. So everytime there is a problem and my health is suffering as a result. never on time, never proper quantity, or dosage in spite of repeated sending of RX from doctors and all the politeness i can manage.
finished with the polite, and hope that others avoid this trap, alas they will most likely suppress any criticisms since that would mean less profit from sick people and they prefer that we are sicker and sicker since they figure we would have to give them more money. never again, and please be warned.