Optum Specialty Pharmacy
Optum Specialty Pharmacy Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 1 review, overall negative sentiment with consumers mostly dissatisfied; recent recommendation: "Some one that knows what is going on".
Positive Feedback
Coverage through a benefits trust was referenced and pricing history was clear to the customer before a billing change.
Negative Feedback / Risk Areas
- Customers raise concerns in Optum Specialty Pharmacy reviews about sudden billing changes and disputed charges after new insurance IDs.
- Complaints focus on poor customer service handling and disappointing discounts and special offers.
- Price increases and billing issues affect trust in subscriptions or auto-ship prescriptions.
Key Takeaways for Future Customers
- Confirm pricing with your plan and get written billing details before switching cards to avoid disputes.
- Document communications with customer service and benefits providers when tracking refunds or charge adjustments.
- Expect higher price level and verify discount applicability in advance when researching Optum Specialty Pharmacy customer complaints.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
1.0 star rating from 1 review, overall negative sentiment with consumers mostly dissatisfied; recent recommendation: "Some one that knows what is going on".
Positive Feedback
Coverage through a benefits trust was referenced and pricing history was clear to the customer before a billing change.
Negative Feedback / Risk Areas
- Customers raise concerns in Optum Specialty Pharmacy reviews about sudden billing changes and disputed charges after new insurance IDs.
- Complaints focus on poor customer service handling and disappointing discounts and special offers.
- Price increases and billing issues affect trust in subscriptions or auto-ship prescriptions.
Key Takeaways for Future Customers
- Confirm pricing with your plan and get written billing details before switching cards to avoid disputes.
- Document communications with customer service and benefits providers when tracking refunds or charge adjustments.
- Expect higher price level and verify discount applicability in advance when researching Optum Specialty Pharmacy customer complaints.
Turn one complaint into a collective action
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Verified Reviewer |
Waterford Township, Michigan
Dispute charge
I got a new card and ID number at the first of 2026. But the UAW sent out information saying our RX price was not going to change.
Last year I paid 33.00 for my medication from you. Now in January and February 2026, it went from 33.00 to 38.33. That may not be a lot to you, but to me, it is.
I have talked to the UAW Trust Health Care Benefits, and they said it was 33.00. This only happened after I was sent out a new card and new ID number.
- More helpful and understand the uaw contract
Preferred solution: Price reduction
User's recommendation: Some one that knows what is going on
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