You Have the worst Service I have ever experience!
El Segundo, California
Stay away from Optum Bank
Optum Bank needs to be investigated by regulators. Last year as United prepared to switch their investment management co to new funds, they sold my position in funds without approval, never informed me of their action and placed the funds in a stable, low growth fund.......which I would not have done! Didn't realize they were doing this until the end of the year when they were moving into the new entity - to execute this, they sold out of all funds and put my money into cash - ARE YOU KIDDING ME. I was on the website on Dec 31 and the website showed I had no balance in my HSA. I called and they informed me there was a problem with the system - tell me what I don't already know! Now I have been prevented from getting into the "manage your investments" sections and once again, they apologize. All seems not just incompetent, but very suspect. I am going to investigate if I can take our HSA out and put it with another firm.
Reason of review
Poor customer service
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