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Optrex

Optrex

optrex.co.uk
What is your customer experience with Optrex?

Optrex Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

Based on reviews, created with AI
Rating Distribution

Optrex has a 3.7 star rating from 3 reviews; consumers are mostly neutral with 67% positive and 33% unfavorable. Reviewers value location and customer service and report medium price level.

Key Takeaways for Future Customers

  • Check current product stock before buying; several Optrex reviews mention discontinued blue Eye Dew.
  • Contact customer service for product queries; some customers received responses about production concerns.

Negative Feedback / Risk Areas

  • Repeated customer complaints about discontinued blue Eye Dew and difficulty finding stock.
  • Safety concern: new dropper described as sharp and pointed.

Positive Feedback

Original Eye Dew blue liquid was praised as a good product by multiple reviewers.

View full overview ›

Media from reviews

Optrex - New refreshing eye drops bottle , dropper is sharp and pointed
Optrex - New refreshing eye drops bottle , dropper is sharp and pointed - Image 2
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Turn one complaint into a collective action

PC collective complaint

A Collective Complaint helps you unite consumers dealing with the same issue, such as wrong charges, unexpected fees, damaged items, or misleading promises. It goes beyond a single review by growing stronger with every signature, making it harder to ignore. Once you reach 20 supporters, we’ll send it to the company to encourage a response.

Start Collective Complaint
Febe Mfd
map-marker London, England

Checking behind the counter product stock in local pharmacies for Optrex Bloodshot eyes

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I am checking to see why I cannot purchase Bloodshot eyes behind all Boots in my area? Are you no longer selling this?

Preferred solution: Optrex behind the counter Bloodshot Eyes

User's recommendation: No stock

View full review
Jan P Pho

New refreshing eye drops bottle , dropper is sharp and pointed

Optrex - New refreshing eye drops bottle , dropper is sharp and pointed
Optrex - New refreshing eye drops bottle , dropper is sharp and pointed - Image 2

I have spoken with a customer service person who will pass the concern on to the production team. The new bottle dropper is sharp and pointed compared to previous ones, as shown in the photo.

Pros:
  • Good product
Cons:
  • New dropper is a hazard

Preferred solution: The dropper design reviewed

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Doreen N Dox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Optrex eye drops

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Have you stopped producing blue eye dew i have used this for years and now i cant get any was wondering why i cannot buy this product never had any problems with the sparkling blue eye dew thanks

User's recommendation: Blue eye dew

View full review
Caroline S Uay

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lamphun, Lamphun Province

Eye Dew

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AI Highlights
  • - Eye Dew blue drops discontinued.
  • - Other eye-brightening drops are not as good.
  • - Many users used Eye Dew for years.
  • - Please bring them back.

Dear Sirs

I am really fed-up, that you have discontinued the Eye Dew eye drops (the blue liquid ones)!!! I have tried your other supposed eye-brightening drops and frankly in comparison they are rubbish!!!

Why oh why have you discontinued these amazing drops which I have used for years and so many others have too, and everyone I speak to says the same thing!! Please bring them back!!

I look forward to your response.

Caroline Sharp (Mrs)

Loss:
$8
Pros:
  • Original eye dew blue liquid was fantastic
Cons:
  • New supposed eye drops are rubbish

Preferred solution: Bring back the original blue liquid Eye Dew!!

User's recommendation: Please write to them and ask them to bring back the true and original Eye Dew, not this pathetic immitation which is of no use whatsoever!!

View full review

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