Not answering my phone calls

I called optiontown several times today and yesterday I was on hold for 10 minutes or 15 minutes then the call was ended by optiontown without any answer I tried calling again and again the same thing Put on hold then click the call ended
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ID
#2783840 Review #2783840 is a subjective opinion of poster.
Location
Lynbrook, New York

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New Reviewer

My flight has been affected by Corona, I want to set a new date

The customer service is bad, I have contacted them for more than two weeks without a response, and they refused to refund tickets or reschedule even though the flight was canceled due to Corona Covid 19!
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ID
#2299560 Review #2299560 is a subjective opinion of poster.
Loss
$1600
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

My flight has been affected by Corona, I want to set a new date

My flight has already been affected by Covid 19, and your customer service has told me that tickets are guaranteed and that I can add a passenger. Please book a ticket within the information below. PNR previous ticket: SPI88X SPI5MY Name of the 2 Passenger: Qusay Mohammad Eid Doaa Zoher Mansour Abu dhabi to Amman 10 Dec 2020 (RJ621) at 17:15 Amman to Abu Dhabi 25 Dec 2020 (RJ620) at 07:05
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ID
#2299531 Review #2299531 is a subjective opinion of poster.
Preferred solution
Reschedule the trip
New Reviewer

Resolved: Optiowntown no refunds after 3 weeks

i did not get the upgrade i asked for, so, after 5 days of my flight, they should refund me the money....but.....after 3 weeks, im still waiting for my money, around 600USD i wrote them at least 5 times, and always i got same automatic replay. be aware!!!! and check more real internet reviews about this company! when you ask for upgrade to this company, (because you can not do it from air asia) you have to pay at the same moment, even if later you dont get the upgrade....then problem starts so, in my case, i paid one moth before my flight, and now, its the third week before the flight.....so, they are playing with my money for almost 2 month!!!! unbelivable! of course, i wont use again OPTIONTOWN and AIRASIA, because airasia is delegating and making also money from this company.... you have lost 2 customers, and course, also our friends know about it.
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Resolved
ID
#915369 Review #915369 is a subjective opinion of poster.
Location
Tokyo, Tokyo
Service
Optiontown Customer Care
Pros
  • Cheap price
Cons
  • Finally become expensive
Reason of review
Poor customer service
Loss
$600
Preferred solution
Full refund

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