Anonymous
map-marker Addis Ababa, Addis Ababa

Failing to honor commitments, and dishonesty

Ive made several attempts to book a flight using my flight pass. However, repeatedly the response Im getting is that flights are unavailable on my selected dates. Ive changed my dates 6 times, and yet the results are the same. It seems Theyre deliberately blocking my reservations and trying to run the clock on my flight passes. Ive sent emails and WhatsApp messages. So far, no response.
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User's recommendation: Beware. They don’t honor their commitments

Anonymous
map-marker New York, New York

Subject: Disappointing

Subject: Disappointing Experience with Optiontown - Unresolved Currency Conversion and Customer Service Issues I am writing this review to express my extreme disappointment with Optiontown. Over the course of more than 140 flight purchases, I initially appreciated the apparent cost savings. However, my experience took a downturn when I discovered dishonest practices related to currency conversion. Despite their acknowledgment of the overcharge and promises of a refund, I have yet to see any resolution. Furthermore, Optiontown has been imposing additional fees on my tickets and restricting dates, effectively rendering them unusable even when there are no blackout dates. The most frustrating aspect is the complete lack of responsiveness from Optiontown's customer service. Emails, chats, and phone calls go unanswered once they identify my contact details. The use of generic names like Rodger, Jennifer, or Kelly raises suspicions about the legitimacy of the individuals involved. It's disheartening to note that there seems to be no managerial level or higher authority to address these issues. The absence of genuine Indian names and the constant runaround create an atmosphere of distrust. In summary, my overall experience with Optiontown has been marked by deceptive practices, unfulfilled promises, and an utter lack of customer support. I caution others to exercise extreme caution before engaging with this company. Sincerely,
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User's recommendation: Just be careful

Anonymous
map-marker Croydon, Croydon

Refund

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Have been waiting for a refund from them for over 3 years. I email evey couple of days asking when are they going to pay.. but no one answers.. have now tracked down the ceo of the company and I have started to bombard him..
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User's recommendation: Stay away

Andrew D Opt

They aren't contacting

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They dont respond. You need to go through their website to add an infant to your booking. Ive been trying for 2 weeks and no one is contactable. Tried their email, phone number, messenger and website and no one responds
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Pros:
  • Price is good
Cons:
  • No customer service whats so ever

Preferred solution: I would like to add an infant to my booking

User's recommendation: Families don’t go near, only use for yourself

Angela L Iuv

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Verified Reviewer
| map-marker Manchester, England

Request for refund

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Updated by user May 01, 2023

My issue is not yet resolved

Updated by user Apr 04, 2023

No resolution. They called.

Promised to refund but refused to put it in writing. No action.

Original review Mar 31, 2023
I have two flight passes with Optiontown that they have been unable to redeem since February 2023 with a total of 12 flights. I am unable to get any response by email, phone, or online chat. All my queries are unanswered. I would welcome an opportunity to have my issues addressed or receive a refund.
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Loss:
$2700
Pros:
  • Usually cheaper tickets
Cons:
  • Do not honor their commitments and cannot be reached

Preferred solution: Full refund

User's recommendation: Do not buy this product. The company does not honor its commitments

1 comment
Guest

SAME BOAT THEY ARE NOT PROVIDING BOOKING AND NOT REFUNDING THE MONEY

Fadi N Jum

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Verified Reviewer

No issuance of ticket

DI requested a ticket and they never issued , after many emails and chats with a guy called Roger ( I doubt this is his real name ) , they told me to wait a couple of time pushing for 1-2 days each time. When I cornered them I received a mail that they have technical issues and I should proceed with other alternatives . I requested to extend my pass for 1 additional year ( only solution ) . They said OK but of course no guarantees as they never committed to anything they say. I pay for ticket , I paid for extension and when I need to use they just find excuses. They are just a bunch of liers. I just want to finish my pass and exit and never use them again . Crooks and thieves.
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Cons:
  • Liers and crooks

Preferred solution: Deliver product or service ordered

User's recommendation: Do not use them

Fadi N Jum

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Verified Reviewer
| map-marker Amman, Al Asimah

Avoiding delivering services and answering- cheats and scam

I have posted earlier , have requested a ticket to be redeemed and they have not delivered , kept on dragging ( give me 1-2 days ), nothing happened, yesterday chat not connecting , today it connected with Roger Williams who once saw the chat closed it. I have nearly given up on the tickets I have , but please no one use them . They just take your money. There is no address to contact, phone does not answer and even if I want to use a lawyer will not be able to reach them. Option town is a scam
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User's recommendation: Do not deal with them

Fadi N Jum

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Verified Reviewer

They just steal your money- no feedback and no tickets

Extended pass , they took the money and unable to modify bookings affected by Covid. No one answers phones, no one on chat , no one answers e mails. I do not know why with such reviews airlines work with them . This is affecting airline reputation as well. They should all stop dealing with Option Town so that they feel punished otherwise it is the consumers being robbed.
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Cons:
  • Fraud and a scam

Preferred solution: Deliver product or service ordered

User's recommendation: Avoid them at all cost

1 comment
Teena Xrb

I totally agreed. It was the big mistake buying flight pass with them.

I got Covid a few days before my scheduled flight. All the told me is that the ticket cannot be changed, cannot be cancelled. What am I supposed to do? The Airline won't allow me to board even if I want to fly.

They became non responsive further. In summary, it was my big mistake buying ticket through them.

The saving is not worth it. Buying tickets directly with the airline is the best bet.

Christine B Pun

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Verified Reviewer
| map-marker Barcelona, Catalonia

Lost a flight and they never acted right

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I sent tens of emails to get an alternative for my flight, they just waited till it expired and never replied back. They never provided a solution for the covid flights and I lost money and flight with them
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Loss:
$400
Pros:
  • Made a flight pass
Cons:
  • No real customer service
  • You lose money with them
  • Postpone flights

Preferred solution: a flight

Anonymous
map-marker Nairobi, Nairobi Province

Payment not reflecting

no body was there to take the call for over half an hour. rubbish services and i feel payment is now lost.
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saleh k Uwy

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Verified Buyer
|

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Verified Reviewer

Refund my Air Arabia Tickets

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Optiontown - Refund my Air Arabia Tickets
Optiontown - Refund my Air Arabia Tickets - Image 2
Optiontown - Refund my Air Arabia Tickets - Image 3
call center not working, not answer, bad service call the owner and cut line when he know that i am contact regard my refund
View full review
Loss:
$9000
Pros:
  • Easy book
  • Cheap price
Cons:
  • Bad service center

Preferred solution: Full refund

hossam A Uur
map-marker New Haven, Prince Edward Island

Fraud

I warn everyone as they get money in advance and they didn't provide a ticket. so take care I purchased ticket from Toronto to egypt and they kept delaying answers for 1 year now as they can't provide tickets or refunds. I tried to call them but no answer
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Loss:
$6000
Cons:
  • Fraud

Preferred solution: Full refund

User's recommendation: warning

suhair p

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Muscat, Muscat

Flight pass not extended and not given refund also

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Flight pass not extended and not given refund also +968********,Customer service very poor and noit having any proper contact
View full review
Loss:
$595

Preferred solution: Please extend my flit pass for one year or refund

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Mary Branum
Mary Branum

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Saleh K Fbb

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Verified Reviewer

REFUND

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Still no reply from them and no action, i called the owner on his direct mobile and he cut the line when he know my case, it's really surprised me how he did it.
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Saleh K Fbb

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Verified Reviewer
| map-marker Sharjah, Sharjah

Refund

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No refund to my tickets more than 2 month Keep send mail to contact service center No reply Call centre not working
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Anonymous
map-marker Lynbrook, New York

Not answering my phone calls

I called optiontown several times today and yesterday I was on hold for 10 minutes or 15 minutes then the call was ended by optiontown without any answer I tried calling again and again the same thing Put on hold then click the call ended
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