Anonymous
#1015121 
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Short Review on February 28, 2017

Still waiting on 1099. They won't have them until Mar 15, so I am unable to file my tax return. Nothing but excuses, you've been warned.
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Reason of review:
Problems with payment
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Helpful
Pluma Skx
map-marker Chicago, Illinois
#890179 
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Dropped OptXpress

1.0
They've had issues providing real-time for several months in Streamline as well as lost the functionality with listing options for futures in particular with energies. Repeated inquiries to fix have fallen on deaf ears. They won't even take the initiative to contact you back after you get dropped form their chat protocol. Things worked great at one time, now they simply suck and they don'y care. Also, their commissions and fees are the highest out there which is an insult considering their platform DOES NOT WORK! They have the worst customer service of any entity I've ever come across in 28 years of trading. i'm very happy with my switch to Fidelity.
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Cons:
  • Waiting for months to get them to respond
  • Will not take care of people with lower deposits
Reason of review:
All of the ABOVE

Preferred solution: Already did it - LEFT the impotent environment

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2
Anonymous
map-marker Norwich, New York
#871895 
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Short Review on June 25, 2016

1.0