Be aware. I just found out there was added service on my bill since 8/5/2016. with paperless statement and automatic pay, i was paying $15 a month extra for 9 months where they reject to refund my money. They say it was my responsibility to check my bill all the time....Read more
I leased a new apartment and moved in on January 2015. Before moving I shopped around for what best cable company would suit me for my new home. I signed up with optimum before moving in on December 2014. I even paied ahead the first month bills and installation fee...Read more
I previously had a contract with optimum, at the end of it I call customer service to renew my contract to my new moving place. I told them that I need the same package that I had before. $87 and change included taxes. When I got my first bill for the new contact it is...Read more
I had optimum internet for $29.99 for a year. Then i started receiving bills for more than double that. In order to have internet for a reasonable price I was given basic tv on a promotion deal with showtime for a year. When that promotion deal ended I was told I would...Read more
The new channel guide and menus are completely awful. They are not user friendly, and not intuitive. It takes more actions and clicks to achieve the desired goal than it did on the old menu and channel guide. The look alone is unappealing, the colors and the...Read more
I discontinued service on 8Jan13. They sent a bill sayingthey owed me money. I asked for it they said they would mail it out right away. They said once it's mailed it will take 4 to 6 weeks for me to receive it. I talked to them 4 or 5 times. I had communication...Read more
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