Serenna Nmo
map-marker Inez, Kentucky

The worst customer service and workers , its gotten worse with name optimum

2we have not had good internet in over 3 months , we don"t have a house phone right now . last time we called they had se us a appointment , they didn't show .

we called they said something came up , they know the problem . they said they need a bucket truck ,evidently you only have one bucket truck . his job must be to drive around town , we see it 2 or 3 times a day if we are out . we pay good money and dont have any to very little service .

we are hoping someone reads this and can help , they are at least 5 houses with almost the same problems .

fell free to call 606-534-**** if you can get through or text 606-626-**** . my email is johnwilliamson7242@***.com

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User's recommendation: if anyone can help text me 606-626-**** no house phone

Rhonda B Afx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Volusion to Shopify Migration

10/10 DO NOT RECOMMEND. I hired Optimum7 with the expectation that the work done would be done correctly and efficiently.

The entire project turned into a complete mess and left me and staff with tons more work to do and fix, money lost and customers lost. When I confronted them about this (with a 7 point long winded email), all I got was excuses and finger pointing.

If you want the full details:

1. I was told that the project would take 30-45 days. If you are not

counting weekends, it took closer to 75 (give or take).

I would never

receive updates unless I asked, and even then it was never a clear

answer on how things were going or if any work was even being done.

Communication was EXTREMELY lacking. On top of this, when the time

came close, I was given the date of June 20 to go live. I rearranged

staff, got all my last minute things I needed to transfer over done,

woke up at 3 am on that day ready to go, only to be told we were not

going live that day and sorry for not updating me. We ended up going

live on June 26.

As you know, when I sent an email to you concerned if

even that date was going to happen or not.

2. Importing of orders. When orders began to be imported, a rewards

app that was installed on Shopify began sending emails out to every

single person saying that they received reward points on these orders.

Almost 5,000 of these emails got sent out, until I learned it was

happening and was able to shut it down. I hired your company because

you have experience and knowledge in transferring Volusion to Shopify.

This should have been something that was checked across the board

before importing orders.

I had absolutely zero idea that importing old

orders would mean other apps will take that as new orders and possibly

send notifications to customers. This is something I would imagine you

know about and it was neglected.

3. On that same note, one of the things I paid for was to set up the

tax system. I do see in the contract that if a third part is used,

Ill be responsible for app set up.

Philippe actually did try to do

this anyway (it's TaxJar) but long story short, I ended up setting up

the tax system and installed the app. Philippe knew when I installed

it properly. When the old orders got imported, the tax app took them

as new as well and completely messed up my tax system. I ended up

having to guess on my state tax returns, which meant I went over the

amount estimated to ensure that I was paying each state properly.

On

top of this, they charged me $450.00 for going over the order limit on

their app. Again, I was never warned that importing old orders would

go through these apps as new orders. It would have been a simple click

to turn these off.

4. Customers.

I was told that all customers would simply have to reset

their password to get into their accounts on the new site. Once we

went live, customers began calling and emailing saying that when they

do this, they receive an error that no account exists. I contacted

Shopify, and was told that the third party I used imported customers

incorrectly. Majority of our customers now have to create an account

to connect it to their old one.

This has caused a huge mess for me,

staff and customers as you can imagine. There is a notice of this on

the website, but they dont read it (I dont blame them) and many

customers are older and struggle. This is something I have to

continually deal with multiple times a day for who knows how long.

5. Redirects.

I have yet to go through them all, but there are so many

redirects that do not point to the correct spot. They instead just

point to our home page. I understand that some would be this way if

there was no where on the new site to point, but Ive had many that

are products or pages on both old and new sites that dont redirect

correctly. On top of this, the most important point is that my sales

are extremely down, and after looking into the google search console,

I have 6,757 broken links that have not been redirected at all.

You

can see on the graph where as soon as we turned Shopify on, traffic to

the site literally plummeted. I am going through and redirecting these

myself instead of asking it to be fixed by your staff because I cannot

trust it to be done correctly.

6. Emails. I had the DNS set to point to google workspace.

After a

couple of weeks I began to get calls that customers never received my

emails and thought I was ignoring them. I reached out and Serhat (by

the way hes the only one that responds promptly) said I needed to set

up DMARC and DKIM for it to work properly. Why wasnt that set up in

the first place? If its not in the scope, why wasnt I told in the

first place??

7.

Discounts. There are tons of missing coupons in the discount

section on Shopify that were not transferred over from Volusion.

8. I did some changes in Shopify a week before we went live, nothing

related to the code. Out of nowhere when you searched on the site, it

did not populate the results correctly.

I finally got Shopify to

confirm that this was something that your staff changed in the code

(it was done at like 5am my time when Im not up) and got your staff

to fix it. Great, its fixed.

Well all those changes I made in Shopify

the week before were gone. Its like they reverted it back to the way

it was a week before and I lost all those changes.

View full review
Loss:
$13
Ralph C Gsn

Cost is extremely high and internet is fairly good

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Updated by user Oct 24, 2023

The issue was resolved the first time but didn’t last long. I spoke with Noel yesterday and he tried to resolve my issue but he couldn’t.

He set me up a service appointment. The last time the problem was outside.

But your person did everything he could to help and resolve my issue. No complaints on that

Original review Sep 24, 2023

My internet just stopped working for the majority of the day and into the next day. I unplugged and rebooted the system.

It would start back to working for about 10-15 minutes and go back off. I restarted all the boxes, restarted & rebooted the router. No device.

This continued for over 8 hours: the following morning it is still out. I chatted with Noel & he scheduled an appointment

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Preferred solution: A refund for the time there was no service

User's recommendation: I would recommend you

Roosevelt Zzy
map-marker Livingston, Texas

Service outage yet again

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We have television and internet service by Optimum. We are retired and have had their services for over a year and a half.

We had hoped the service would improve when the name went from Suddenlink to Optimum, yet it continued to be outage after outage. Today service was out for over 12 hours, we reported the problem, we were called by one of the Optimum bots to advise us that Good News the tv would be working...NOT reported this the service representative had us standing on our heads looking at lights, poking holes in the modem connecting and disconnecting tv cables with no results. The Rep was very proud of themselves for all the ideas and said you will have to wait for the problem to be solved.

I think when the next bill comes I'll tell them to stand on their heads and wait for the problem to be resolved. I would NEVER refer anyone to Optimum.

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User's recommendation: Even rating the company on this website should have a minus tab, never would I suggest Optimum.

Camila Ysr
map-marker Doylestown, Pennsylvania

Internet

call by accident didnt know it was market so i hung up to find the actual number for customerservice

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Anonymous
map-marker Greensburg, Pennsylvania

The customer service representative that I talk to was very professional and helpful

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The technician came to my house and he figured out it was the tap that was bad so he wrote an order up and hopefully it will be changed within the next two days

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User's recommendation: I would recommend

Anonymous
map-marker Chicago, Illinois

Refund for returned equipment

I returned equipment and was never refunded the $370 I paid in order to not have my service disconnected.

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Cave S
map-marker Bucharest, Bucharest

Optimum7.com SCAM, Buyer Beware optimum7 - optimum7.com is no good

optimum7.com purports to be functional in SEO. Unfortunately, they are extremely unprofessional.

Do not expect to get anything done for your money. Also, do not expect to have your reputation restored or any of your websites in the first page. When I asked for an accounting of what was completed for the hours billed, I was told that they did not need to report their hours. Optimum7.com also billed for things I never asked for and did not want.

When questioned about these additional features, the manager lost his temper and wrote some complaints against my company. This is a very shady company.

Buyer beware optimum7 is going to create only more trouble. DO NOT trust them.

View full review
Loss:
$4000
4 comments
Guest

Extremely unprofessional, misrepresentation of services, does not deliver as per Agreement and poor quality of work.

Guest

As a past business partner of Optimum 7, I can attest to the fact that none of the practices I ever witnessed within the company were anything like what is being described by Cave_Scott.

Optimum7 uses sound and proven SEO practices that are always ethical. They don't cut corners, and they go out of the way to provide excellent content. For those who have used other SEO companies before, you'll know how impossible it is to find one that will actually generate your content for you the way Optimum7 does. They get to know your industry inside and out, and they do some really intense keyword research on top of it all.

Like Arthur says, they are also pay-for-performance, so cave_Scott's claim sounds particularly unbelievable to me.

Talk to any of the clients of Optimum7. I guarantee you won't hear a story like this from any of them.

Guest

This is Arthur Cooper, President & CEO of Optimum7. This morning, Wednesday, October 20th this post was added on this site and several others in an obvious systematic attempt to smear the reputation of, and otherwise demean Optimum7. The writer does not identify himself nor does he / she provide any specific information. We have been in business since May, 2005 and have never had this happen to us. Here are the facts of our company;

1) We are not aware of any complaint made directly to our company by any client, past or present.

2) Every Optimum7 client has page 1 listings on Google and the other major search engines for highly competitive, highly relevant natural terms and have gained business from the rankings attained by Optimum7

3) Part of our compensation is dictated by a Pay for Performance Model and these fees are paid willingly and with a high degree of satisfaction by our clients. If we did not perform, not only would we not be paid this performance-based compensation but we would also not have the testimonials that can be seen here … www.optimum7.com/testimonials.

4) The claim that we billed the author of this negative review for things not asked for is a complete falsehood as we have never and will never do that to any client.

5) We have never posted a single negative comment about any client company as the writer alleges.

Optimum7 generates great results for an ever-growing satisfied and enthusiastic client base. We are prepared to defend ourselves against any illegitimate claims, falsehoods or smear attacks. We also have no idea who the writer of the post is and we urge the publisher to identify that individual and to present to me personally exactly what if any substantiation exists. The only person I can think of that would try to do this is an individual that is guilty of breaching our agreement recently due to non-payment and we are pursuing that issue in a professional manner or a disgruntled ex-employee. In both cases, the information and the review provided is false, misleading and without merit.

All readers and the author of this false review may feel free to contact me directly at (973) 989-****. We have attempted to have this false review removed from the site by contacting the owners, we are ready to take legal action if our attempts fail. We simply will not permit a false accusation to smear our name.

Arthur Cooper

Optimum7

President and CEO

Guest
reply icon Replying to comment of Guest-202346

In my opinion and personal experience with Optimum 7's 3rd party services, Optimum 7 did not fully comprehend the code and functionality of the ecommerce system to which they were adding code. They added their code to my system and the next thing I knew, there were functions of the original system that no longer functioned correctly.

When Optimum 7 was asked to fix the problem, they required several thousand dollars to fix, which they called a 'retainer', even though the fix may have only cost several hundred dollars. I have never had any other 3rd party vendors ask for additional payment over and above the cost of the task.

I sincerely wish that I had known this prior to contracting with Optimum 7 for 3rd party services.

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