OptiComm Reviews
OptiComm Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OptiComm has a 1.0 star rating from 7 reviews with consumers mostly dissatisfied, citing billing and customer service problems and a high price level.
Key Takeaways for Future Customers
- Expect slow or no response for outages and fault reporting as seen in OptiComm reviews.
- Prepare for limited phone support and potential delays when arranging technician visits.
- Review billing terms closely before signing up due to reported billing frustrations.
Negative Feedback / Risk Areas
- Repeated complaints about no contact channels and long outage resolution times in OptiComm customer complaints.
- Poor workmanship on hardware installations and technicians lacking training.
- Customer service passing responsibility to ISPs and failing to provide clear answers.
Positive Feedback
No positive remarks were reported in the recent reviews.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OptiComm has a 1.0 star rating from 7 reviews with consumers mostly dissatisfied, citing billing and customer service problems and a high price level.
Key Takeaways for Future Customers
- Expect slow or no response for outages and fault reporting as seen in OptiComm reviews.
- Prepare for limited phone support and potential delays when arranging technician visits.
- Review billing terms closely before signing up due to reported billing frustrations.
Negative Feedback / Risk Areas
- Repeated complaints about no contact channels and long outage resolution times in OptiComm customer complaints.
- Poor workmanship on hardware installations and technicians lacking training.
- Customer service passing responsibility to ISPs and failing to provide clear answers.
Positive Feedback
No positive remarks were reported in the recent reviews.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Sydney, New South Wales
The Disgusting amount of time for the Last Outage.
The reviewer tried to contact the company before posting this review.
- - Will contact the Ombudsman over poor service and remedy delays.
- - They request compensation from you or Unity and say they have not heard back.
There is no way to ring Opticomm, sent email after email. Havent heard one thing yet, so they dont care. No customer service.
Disgusting.
I will be contacting the Ombudsman about your lack of Service and the amount of time you took to remedy it. Your Company does not give a Rats about us and I am pushing for some sort of Compensation from you or Unity, seen that you are both tied up together.
Your lack of Respect for your Customers is disgusting. You have not heard the last.
Cheers.
- No all good
Preferred solution: Full refund
User's recommendation: Do not have anything to do with Opticomm.
Melbourne, Victoria
You suck
The reviewer tried to contact the company before posting this review.
You suck get your *** together useless bring back our system we had cant get in contact nothing useless piece of ***
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Perth, Western Australia
No response to my fault reported
- - TV has no signal for 2 weeks.
- - Calls to OptiComm go unanswered.
- - Faults must be reported via an online form.
- - There is no response yet.
TV has had no signal for 2 weeks, I have tried to call OptiComm no one answers, eventually got thru to their internet provider just to be told you cannot call anyone in the faults department as they have no phone contact available, and you must fill in a form online, which I have still no answer.
Preferred solution: Fix
User's recommendation: Stay awau
Brisbane, Queensland
Tried all day to get through
The reviewer tried to contact the company before posting this review.
I am new at this and was told I have to speak with Opticom first. I have been calling since this morning.
Ferrific to contact them
The reviewer tried to contact the company before posting this review.
No response to call or even email about resolve issue. There is no proper contact number or communication channel.
It’s been 2 weeks we are trying to contact the company but we. Ant contact them. I one receive the call please guide us what we can do we moved in a new property and no internet for 14 days
- - Unable to contact the company after 2 weeks; only a call was received.
- - No internet service for 14 days after moving to a new property.
It's been 2 weeks since we are trying to contact the company, but we can't contact them. I only received a call.
Please guide us on what we can do. We moved into a new property and have had no internet for 14 days.
Preferred solution: Plz send some one to put the internet connection
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
The reviewer tried to contact the company before posting this review.
Disgraceful workmanship installing the Opticomm box. Now the power cable is broken.Better boxes and technicians fully trained
User's recommendation: Better boxes and technicians fully trained. I believe they are using incorrect Opticomm boxes
Complaint regards ONT box not fitted for 2 weeks
The reviewer tried to contact the company before posting this review.
- - Provider runaround; customer asked to call Optician Velocity.
- - 20+ callbacks, 30-min holds, three times daily, auto disconnects.
Being given the run around by my internet provider and asked to call optician velocity. Countless ( over 20) call backs, online enquiries and holding on the line for at least 30 mins 3 x a day and then being auto disconnected. Appalled they are allowed to run a critical service organisation and supported and allowed to operate by government
User's recommendation: DO NOT JOIN
Sunshine Coast, Queensland
Terrible run around customer service
The reviewer tried to contact the company before posting this review.
Rang them to confirm the cancellation of my previous ISP. Couldnt give me a straight answer if their life depended on it.
Quick to pass the blame to the previous or new ISP. Unacceptable service.
- Pass the blame
Preferred solution: Apology
User's recommendation: Terrible service.
Sydney, New South Wales
Technician appointment waiting for 3 days
- - I've waited 9 days since my services went down.
- - I haven't heard from Opticomm about the problem.
- - I can't leave the house and have no TV or internet.
I am still waiting 9 days later from when my services went down I primus have been great with communication towards Opticomm but I have not yet received a call email or message regarding this problem from them ! I cant leave the house by myself and am very depressed no tv or internet !!!
I was told its in the hands of the engineering dep as its a network problem and that its an isolated problem with my home only this communication was from I primus to myself not opticomm I wish I could just get another company but apparently they are the only company I can have I am getting very frustrated with the la k of care they are showing
User's recommendation: Stay away from this company if you can !
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