OptiComm
OptiComm Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OptiComm has 1.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "DO NOT JOIN", "Better boxes and technicians fully trained. I believe they are using incorrect Opticomm boxes", "Terrible service.", "Stay away from this company if you can !".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OptiComm has 1.0 star rating based on 3 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Recent recommendations regarding this business are as follows: "DO NOT JOIN", "Better boxes and technicians fully trained. I believe they are using incorrect Opticomm boxes", "Terrible service.", "Stay away from this company if you can !".
Consumers are not pleased with Billing Practices and Customer service. The price level of this organization is high according to consumer reviews.
Media from reviews
Gympie, Queensland
Complaint regards ONT box not fitted for 2 weeks
Being given the run around by my internet provider and asked to call optician velocity. Countless ( over 20) call backs, online enquiries and holding on the line for at least 30 mins 3 x a day and then being auto disconnected. Appalled they are allowed to run a critical service organisation and supported and allowed to operate by government
User's recommendation: DO NOT JOIN
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Verified Reviewer |
Brisbane, Queensland
Complaint
Disgraceful workmanship installing the Opticomm box. Now the power cable is broken.Better boxes and technicians fully trained
User's recommendation: Better boxes and technicians fully trained. I believe they are using incorrect Opticomm boxes
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Sunshine Coast, Queensland
Terrible run around customer service
Rang them to confirm the cancellation of my previous ISP. Couldnt give me a straight answer if their life depended on it.
Quick to pass the blame to the previous or new ISP. Unacceptable service.
- Pass the blame
Preferred solution: Apology
User's recommendation: Terrible service.
Sydney, New South Wales
Technician appointment waiting for 3 days
I am still waiting 9 days later from when my services went down I primus have been great with communication towards Opticomm but I have not yet received a call email or message regarding this problem from them ! I cant leave the house by myself and am very depressed no tv or internet !!!
I was told its in the hands of the engineering dep as its a network problem and that its an isolated problem with my home only this communication was from I primus to myself not opticomm I wish I could just get another company but apparently they are the only company I can have I am getting very frustrated with the la k of care they are showing
User's recommendation: Stay away from this company if you can !
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