Oporto
Oporto Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Oporto has a 2.2 star rating from 5 reviews with mostly dissatisfied customers; rating distribution shows 80% unfavorable. Reviewers praise discounts and location when the app works, but cite frequent app failures, poor customer service, safety and food-safety incidents, and high prices; many request an apology or internal investigation.
Key Takeaways for Future Customers
- Check recent Oporto reviews and confirm membership details before ordering to avoid missed discounts.
- Expect potential app issues; keep order confirmations and payment records for billing or refunds queries.
Negative Feedback / Risk Areas
- Recurring complaints about rude staff and aggressive behaviour at some locations raising safety concerns.
- Problems with the app causing duplicate charges or failed orders and difficulties contacting support.
- Reports of food-safety incidents, wrong deliveries, and unresolved refund requests.
Positive Feedback
When the app functions and staff are professional, customers value discounts, special offers, and convenient locations.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Oporto has a 2.2 star rating from 5 reviews with mostly dissatisfied customers; rating distribution shows 80% unfavorable. Reviewers praise discounts and location when the app works, but cite frequent app failures, poor customer service, safety and food-safety incidents, and high prices; many request an apology or internal investigation.
Key Takeaways for Future Customers
- Check recent Oporto reviews and confirm membership details before ordering to avoid missed discounts.
- Expect potential app issues; keep order confirmations and payment records for billing or refunds queries.
Negative Feedback / Risk Areas
- Recurring complaints about rude staff and aggressive behaviour at some locations raising safety concerns.
- Problems with the app causing duplicate charges or failed orders and difficulties contacting support.
- Reports of food-safety incidents, wrong deliveries, and unresolved refund requests.
Positive Feedback
When the app functions and staff are professional, customers value discounts, special offers, and convenient locations.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Poor service
Altona North Oporto. I placed an order, and the female rep behind the counter made no attempt to ask if I’m a member.
When I did inquire, it was too late to add my number to the order.
The rep admitted the mistake but made no attempt to rectify the order and basically said it was too late, too bad. There was no phone call back from the corporate office either.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Abuse
I am writing to report a serious incident that occurred while I was completing a delivery pickup at Oporto Tarneit.
I arrived at the restaurant to collect an order during heavy rain and was approximately 4 minutes late due to the weather conditions. Upon arrival, a staff member began yelling at me aggressively in front of customers and other employees.
After I verified the order in the app as required, the staff member refused to hand over the order.
The situation escalated further when he physically punched me on my shoulder and pushed me out of the restaurant.
I managed to stay on my feet, but the behaviour was completely unacceptable and made me feel unsafe.
As a delivery partner, I expect to be treated with basic respect and professionalism. Physical aggression is extremely serious, and I am very concerned about continuing pickups at this location.
I request that
Investigate this incident immediately
Take appropriate action with the restaurant
Ensure delivery partners are protected from unsafe behaviour
- Waste management
Preferred solution: Apology
User's recommendation: Never step into this restaurant
Adelaide, South Australia
To make a complaint
I went to the restaurant. Peter had Oporto and there was a lady serving me with the glasses.
She was very rude and I wasnt happy about it. Its like very disgusting and no one should be treated the way Ive got treated.
Preferred solution: Apology
User's recommendation: No to go there
Brisbane, Queensland
Can't log into the app...it won't send or re-send confirmation code nor can I call for help and assistance to fix the problem
Can't log into the app... it won't send or re-send the confirmation code, nor can I call for help and assistance to fix the problem. I've tried different numbers; one seemed to work, but no one answered, and the other doesn't work.
- Great when app works
- Hopeless when app doesnt work
Preferred solution: The app to work
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
Horrible customer service at Oporto Castle Towers NSW on 11th Nov Tuesday at 2:41 pm. The middle-aged lady at the counter was rude and unprofessional.
When I asked if the veggie burger had egg, she told me to do my homework from home before ordering. When I replied that she should know the products she sells, she refused to serve me, raised her voice, and told me to go away when I asked for her name.
It was humiliating and very upsetting. I love Oporto's food, but her behaviour was unacceptable and has completely ruined my experience.
Preferred solution: That sales agent should be questioned so that she never ever does that again to any one else. It was lunch and I went to towers especially to have burger but she ruined it all. Very humiliating experience. Such people should not be employed.
Sydney, New South Wales
Unsafe food practice
I have been contacted by Oporto and am waiting on their feedback on my situation. They will do an internal investigation I guess. Then I will comment further.
User's recommendation: Let's see what the outcome is. Then I will comment
Sydney, New South Wales
Placed order at wrong location, wrong state
The money has gone to Adelaide instead of Wagga for a $31 whole chicken and 2 combo bola cups for Brendan Twitt 040227****.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Problems with App
The Oporto app is troublesome, sometimes orders do not go through, this time the app charged me twice!
Finding a contact to resolve the issue was impossible, the website holds no clues.
Pissed consumer gave me an email address to contact them, and they resolved the issue promptly.
Hounslow, England
Unknown transactions
On past Saturday, i had visited to gateshead drive thru oporto with my friends for having dinner. I had ordered burger meal for 4 through online.
Once i ended up ordering, i found 3 transactions deducted from my bank account instead of one transaction.
I contacted with the store manager and she told me to contact oporto customer service centre through submitting the review through online for getting the refund of other 2 unknown transactions. I request you to please refund my money .
User's recommendation: Please update your bank details properly
Received a Wrong Delivery
I Dud t order any meals & lo & behold I find a Bag on my door step . The poor person that DID order it Will Be Pissed Off
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Food poisoning
Company fixed the issue and I have been provided with apology.
I got poisoned yesterday from Oporto Highpoint center the presentation of the food was not acceptable to put the chicken and salad in a box without anything under no piece of bread
And the garlic they give I think it's expired because that's what made me vomiting all night
Thank u
Preferred solution: Full refund
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