Laura S Uwa

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| map-marker Dallas, Texas

Complete waste of time with liars!

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Updated by user Jan 31, 2024

When I asked the Opendoor representative how they came to the conclusion we have foundation issues, I haven't received an answer yet. Just silence. That's their idea of customer service, I suppose.

Updated by user Jan 31, 2024

When I asked Chelsea Pineda, our contact at Opendoor, how they decided we have foundation issues, I received no response in any form. Silence.

I informed her that we have no issues with the foundation or otherwise, still silence. That seems to be the way they handle 'customer service'.

If they don't answer, they think it will go away. Wrong answer.

Original review Jan 31, 2024
We wasted months with Opendoor and their online forms, phone videos, and their so-called home inspector only to be lied to about repairs that weren't needed or necessary and told they couldn't give an offer for our property. Their preliminary cash offer online was between $154,000 and $174,000 and they would give a solid offer after inspection.

We went through the entire process and after their 'inspector' did an inspection that consisted of less than ten minutes and 4-5 pictures inside our home, we were told we had foundation issues and wouldn't receive an offer due to time for repairs and other lies. He never looked at the foundation of our home or bothered going into the backyard or walking all the way around the house. Yet, we have foundation issues. My husband ran his own remodeling and home repair business for well over 30 years and did all aspects of repair and remodeling.

We have no issues with the foundation of our home and know this for a FACT. My husband was quite surprised at the employee's lack of knowledge concerning remodeling and repairs and his lack of 'inspection' altogether. After waiting several days to hear from them, we get the lie about needing repairs to the foundation and not being able to make an offer for our property instead of actual truth of any sort. And I should have checked the complaints and reviews elsewhere beforehand and saved myself a lot of time and aggravation.

My bad! It seems their actual business is lying and ripping off home buyers AND sellers with repairs that aren't necessary and never done to low ball an offer and pocket more money from unsuspecting customers! That's what I see from every review/complaint that I have read so far. That being over 134 in just one area of their sales/buying market, and they are pretty widespread.

Repairs not needed or performed and then flipping the property for big profits or putting a Bandaid on things that need to be repaired or replaced and the buyer finding out too late that they have been ripped off and now have no recourse or a costly, time consuming fight on their hands to make it right. If that's even possible. I will find any and everywhere possible to leave a warning for anybody that's even considering wasting their time and money with these horrible people and their company! SHAME, SHAME, SHAME ON THEM!!

And they have a patented response to all of the complaints/reviews that I've read about valuing the feedback to improve their business! It's all BS and they should be stopped by people telling everyone they know to stay clear of these con artists and ripoffs! I'd burn my house down or give it away before I would sell it to them or waste time on them ever again!

Avoid at any cost! And tell everyone you know about them!
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  • Lack knowledge of home repairs or condition
  • Do not disclose important information to buyers or sellers
  • Cover up repair issues with properties they are selling

Preferred solution: The truth and truth for other customers



Other than saying you have foundation issues we are not interested (as they did), they don’t owe you any explanation beyond that. That was their inspector at their cost.

You are left with selling elsewhere and not accepting what they claim or hiring your own inspector to certify, or not, the foundation’s integrity.

Opendoor either honestly found an issue or not. You seem very annoyed for there being no loss of money.

reply icon Replying to comment of Guest-2475851

It’s telling how OP thinks the company is scamming when SHE writes “they would not be making an offer due to time to make repairs”. Now if they came back and said because of foundation our new offer is only $120,000 or my guys will remedy the situation for $25,000then we will make the agreed upon offer thats be shady.

There can’t be a scam if Opendoor isn’t trying to take money from them.

Also, if the husband has all those years experience, he should have contacts that could easily verify or not the claim. At little or no charge as a professional courtesy.

Laura S Uwa
reply icon Replying to comment of Guest-2476271

A few phone calls can easily verify my husband's experience and qualifications from working with Century 21, Ebby Halliday, and doing home inspections for a local bank here in Duncanville, TX for 30+ years. I never said that our property wasn't inspected before Opendoor had their 'inspector' out here and we were given a preliminary offer of $154,000-$174,000, pending physical inspection before a final cash offer.

If you make claims and can't or won't give reasons for said claims, that just says you aren't being honest or you have no idea what you're talking about in the first place. After reading just 134 complaints against them on another website and ALL of them with 1 star because you can't leave a 0 or negative rating, I think it's safe to say that we are lucky that we didn't go any further in dealing with them on the sale of our home. Buyers and sellers posting complaints of repairs being covered up or issues regarding taxes that weren't disclosed to buyers and the blame being put on them instead of Opendoor. I think that falls under the Full Disclosure by anyone selling a home or property.

Maybe everyone should spend a little time reading the complaints I read before they waste time, and money, with Opendoor. I will happily move forward with the sale of our home with a company that values honesty, ethics, and everything involved in the home buying or selling process and I will continue to leave posts anywhere and everywhere possible to help others avoid that company at all costs. Because I'm definitely not the only one dissatisfied with them, but I am one of the luckier ones.

I hope that helps clear up any difficulties you had with understanding my original post. If not, I'm afraid you need more help than I have time for.

Laura S Uwa
reply icon Replying to comment of Guest-2475851

They don't/won't offer any explanation when the claims are false and honesty isn't in their company handbook. And posts are made to warn others about businesses like Opendoor for a reason.

If you want to make a claim about anything, in my opinion, you should be happy to give the reason behind the claim, unless it's just hot air or a lie. You don't, say, take someone to court claiming you were wronged or harmed one way or another and then tell the judge that you didn't have to give evidence for said claim, do you? Same principle, whether you like it or want to admit it. If you want to deal with a business or people that operate that way, by all means have at it.

But most people like to have facts or answers for most any claim, accusations, etc that have to do with things like selling, buying, or just taking someone's word without questions of some kind. Unless you're one of those people that are easily scammed or herded like sheep. We aren't sheep and if you can't or won't back up your claim, whether required or not, should have flags flying and warning bells telling you to steer clear of that person or business.

I will continue to post my opinion and review, which is based on FACTS and personal experience, and try to keep others from wasting time with Opendoor. The 134 complaints I read against them on just one website on one of the locations for them say that I'm definitely not the only one letting people know, but lucky because I didn't buy or sell with the business before finding out the truth.

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