Open Range Rv
Reviews and Complaints
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Verified ReviewerQuality stinks - kitchen slideout and water damage due to leaks
This trailer is a 2020 Open Range Highland Ridge 2910RL.
UPDATE: May 22, 2020. We never heard from the manufacturer as of this date.
The RV dealership performed repairs to the best of their ability. Noted was that the kitchen slide was missing a seal from the factory and put on the dealership lot to sell. Unfortunately the dealership noted that the floor damage was contributable to rocks getting under the slide and pointed the finger at us. Strange as the trailer only moved twice from the dealership to our lot where it sat in the same place for maintenance and repairs.
Isn't a trailer supposed to travel on roads and highways? Hmmmmm We again point our finger to the manufacturer as lousy, stinking quality. What are we supposed to do - park the trailer and not take it camping? Doesn't that defeat the purpose of RV'ing?
The dealership now has advised us that any future communication needs to be directly with the manufacturer.
Say what? So again fair warning to stay away from Open Range.
- Great floor plan
- Quality
Preferred solution: Full refund
User's recommendation: Avoid like COVID-19!!
Drawer under stove stuck
Rusted everywhere
- Beautiful layouts
- Rust all over walls
Preferred solution: Let the company propose a solution
WE ARE EXPERIENCING A NIGHTMARE
- Quality is poor
Preferred solution: File suit against Open Range
Warranty
We own a 2015 3x 427 BHS bunkhouse during the end if last year 2018 we discovered the front left side storage door was allowing water to seep into the storage compartment, there is nothing wrong with weather strip on the door. This is a installation defect.
The flooring in the compartment is rotted out, we called their customer service and ask them for some goodwill towards the cost of the repairs, they claimed because its past the 2 year mark they couldn't do anything toward helping us with the manufacturing default, we feel this is extremely poor customer service considering how much these rv's cost. We have had our camper in the shop multiple times for many repairs, the customer service rep claimed we should have caught the leak sooner, we never got into that side of the rv only did this time to clean out and organize when we discovered the flooring was not stable. We also asked for a 3x decal because of fading, no help there either. I understand that all campers have issues and we have dealt with many however when its clearly a manufacturing/installation defect no matter the warranty the company should offer some goodwill towards the repairs.
We sit in the front of a very busy campground and dozens of people have asked us about our camper. You can guess what our response will be....poor warranty, poor customer service.
Don't buy this Light 5th wheel.
2015 OR Journeyer 337 RLS
Just a note..My OR isn't perfect but i seem to have a lot less trouble than many of you.
Mechanically Ive traveled thousands of miles without incident. No leaks.
Plumbing works no leaks.
Fit and finish is good except for whomever put the cabenet handles on i believe was drunk..not one is straight or level.
Walls and fixtures are all well installed and are of good quality. No wiring issues. I just put an AC on, one of 2. $700.
Wood trim mouldings were not secured well ...i bought a Dewalt Brad Nailer and some furnature repair crayons and simply repair ..only takes minutes.
Minor repairs i do my self..its easier than going to a dealer..
I must comment that the furnature is shit..im replacing that now. I paid $41 k on a 60k list.
Previously, 15 years ago I had a New Newmar Kountry Star TT...fit and finish was good... but the Running gear was terrible...payload was 800 lbs.. blowouts and bent axles.
I had to replace both and suspension and tires. 7k axles and goodyear unisteal g159 tires. Brought them to court in Illinois...i was too late.
I did however make them hire a lawyer and make a few court appearances.
I am comfortable in mine..just came back from a very rainy month treck. Personally im grateful that i havent been stuck on the side of the road like with the Newmar.
Good luck to you all
Bad axles
Horrible service bad quality camper
I would never buy a camper from Browns. Once you purchase the RV and service takes over is when the problems begin.
We've had to call for months and finally had to say a few choice words before they repaired most of the items. Now we are going through the same problems again and again no replies. We paid over $60k for this Open Range and would love to just return it and buy something else from another RV Dealer. BTW.
Life time warranty means nothing because they don't want to reply or fix anything. New Open Range 5th Wheel -Heat did not work in the bedroom -Thermostat was not working properly and they said that's common. -Ceiling fan not working properly -Outside storage compartment didn't lock -when we purchased camper the bedroom table was broken. 5 months later nothing -Main door was stuck and could not use.
Had to go through the back door. -Electric water heater never worked Left messages for items that were not fixed. 1 week later no reply at all!!
Never will by an Open Range again or purchase from Browns again!!! We cannot get rid of this camper and Browns fast enough.
The slide gearbox and motors are junk.
3 slide motors & gearboxs have been replaced(under warranty) and now a 4th has gone out(motor & gearbox).This time not under warranty which I'm fighting with them about.Stay away from OpenRange products!!!
Love the design/Hate the construction quality
We bought a 36’ 2011 Open Range 340FLR Jurnyer travel trailer due to it’s unique design. It is called a hybred since it’s configuration is like a 5th wheel inside but is a travel trailer.
You go in the door and to the left is three steps up to the bathroom and bedroom and to the right is the kitchen and living room. It has a hudge pass through basement storage under the bedroom. The kitchen/ living area has the high spacious ceiling like a fifth wheel. That’s the good part.
From there it’s all down hill.
In 2015 the roof at only 4 years old started leaking and we were told that it need to be replaced. Along with the roof needing replacement were delamination of the front and rear end caps and 3 spots on the driver side. The cabinet frame around the mechanical acccess opening fell apart and had to be rebuilt. Water leakage from the roof issues caused interior wall paneling to delaminate.
Those also made the floor spongy in places. The skylight over the shower cracked from stresses due to the coach flexing while traveling, the ketches slid won’t fully extend on one end and two different dealers have been unable to adjust it to open correctly.
Two of the slides on occasion won’t open without a shove and the list goes on. We only wish this unique design would be offered by a quality manufacture.
- Delamination of outer walls
- Workmanship
- Slide out mechanics
Preferred solution: Let the company propose a solution
Warranty
I have a 2017 open range 319RLS. The first year we took a 7 months trip west of the Mississippi river.
During this time we had a water pump go bad, the rubber strip on the driver side slide come unglued, 2 slide motors go bad, the lights in the canopy quit working, all this happened while we were on the road. Called the manufacture in IN. They told us to go and find a place to get these problems fix and send the them receipts. It is now 2 and half years old and they say it out of warranty and they never got the receipts.
we sent them the receipts 5 times. Stay a way from open range and highland ridge.
I bought the RV from Palm RV in Fort Myers Fl. they are as bad as Highland Ridge, they promise you everything undre the sun until they get your money
- Outside kitchen
- Warranty support
Junk slides on the Open Range 319 RLS
Preferred solution: Let the company propose a solution
2018 OPEN RANGE 3X, GARBAGE.
Full time RV living
Purchased a 2016 open range 2710RL, the floor is very sponge at rear door and at stove. Stepping on these areas they sink 1”
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