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2.6 Based on 37 reviews
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  • Customers like
    • Layout 6
    • Looks 4
    • Design 3
  • Customers don't like
    • Workmanship 5
    • Craftmanship 5
    • Quality of rv 4

I purchased a Highland Ridge 384 BHS 9 months ago. The right side bunk slide out does not go completely out. I've talked to the dealer and the company that built the unit and both said bring the unit back to the dealership. I did September 2016. Five months pass and still the unit is not fixed. 1 more month and I'm taking them to court under Texas lemon law.

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Purchased a 2016 open range travel trailer in September, only used it once it has delamination on the left upper corner of the slide out soft floors, the shower is coming apart the tv antenna doesn't work. Talked with open range,it they will call you back, about the problem they say the only fix is to cut out the bad spot install a expansion joint and that's industry standard, the service agent Justin is about as helpful as a one legged man at a... Read more

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Hi just bought a 2016 308bhs and relised the atop the roof when you walk on it is a bit soft and slightly crunches abit when walked on is this normal for a 2016 trailer or is my roof rotted out it as had the winter 4season upgrade and if it is rotted how could this possibly happen with a 1 year old RV cheers darren

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297RLS - bottom of the slide delaminated, won't close (x3) - shower stall pulled away from the wall - many drawer slides had to be re-screwed, fell apart - two piece toilet ...bowl let go from base - covers for sink absorbed water, wouldn't fit - trim around the sink de-laminated water soaked into the counter top - replaced cable for black water valve (x3) - grey water valve cables too tight ...fight to close and open - door had to be slammed to... Read more

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I purchased the 2012 Open Range 42RLS brand new in Texas. I have had to replace the bedroom slide twice. The kitchen sink fell in, shower doors will not stay secured so it has punctured the shower. I currently need to replace the large front room slide due to water damage (which they are saying is my fault), cables on all slides have been replaced. Water damage at every window, including the bedroom. I have had to replace both A/C units. ... Read more

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I ordered a 2014 open range 399 bhs. I have not had one problem with this unit best camper I've owened

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I have the open range fifth wheel . Worst investment I have ever made. If you are looking to purchase a rv buy heartland . Had 2 never had a problem .But dealer talked me in to buying this open range camper ,we had a good relationship until then . Now we are at odds. It is a shame my wife and I love camping and highland has destroyed it

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We have had 4 campers. The Open Range is a disappointment. Love the layout but we have had to replace two slides, floor ripped from something under slide , leak ( now looking for ) and on our 2nd TV ( doesn't work and it was replaced last month) in 3 years! It has been in shop 6 weeks every year so far...... why we purchased a 7 year warranty with our dealer! They contact Open Range and they sit on don't wanting to fix or replace ! Our Dealer... Read more

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we purchased april 2016 and it has been in the shop 4 times. most recently been in the shop from Sept 10th to present date with no idea when we will get it back. we are very sad. dealer won't trade us out and manufacturer won't buy it back. this is our second camper and our first one we had for three years and it was never in the shop. we feel like we have nowhere to turn to get any help. might have to see if the bank will repose the durn... Read more

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Before taking delivery on our Open Range 3X I noticed the hitch, under the King Pin was under rated by 1,000 pounds. Secondly the super slide didn't close tightly along half of the top edge and down the leading side, atleast 3' on both edges. I reported it to the factory and the east coast regional rep, drove down from NC to Tampa, where we bought the RV. They changed the axil and king pin hitch but did nothing about the slide. We took delivery... Read more

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