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I renewed my Xpat package yesterday (5 KD) and today I received a message indicating I have a balance below 0.5 KD. When I tried to communicate with the company online I cannot get an answer because I do not have my civil ID at hand. When I tried to contact them on the phone I could not because, in addition to given my phone number, the recorded voice requires another four digit number. The whole idea of customer service is to provide service...
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#970679
Ooredoo has the worst customer support due to the following points: - No support answers during public holidays - If the support can not resolve the problem, they will pass you to another technical support, and if the other technical support can not assist you, they will pass you to another... Until you end up in a ping pong game of support. - Chat support person has limited access to the Business line support. - Tried the support at the main...
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4.0
I liked
  • Internet bandwidth
I didn't like
  • Customer support
#969165
In April I did the biggest mistake of my life signing a 1 year contract with Ooredoo 4G internet. Since then, literally the fastest speed I ever get was 1mbs. I have been told while buying it that I can return it at anytime if its a coverage problem. Now they're telling me they should check the router first and they upgraded my router, then they tell me its an issue that will be resolved in 2 weeks. Another incompetent agent told me "why you...
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Ooredoo Internet Service Review

#996034
Very poor network in farwaniya
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4g Review

#960636
1.9
Liars and cheats. Do not sign up for 4g unlimited. The catch is that it's not unlimited. They will lie to your face, steal your money and then limit your speed so that your wifi functions at less than 100kbps. That's the summary of their 'fair use policy'.
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I have never complained about the 4G service that I have been getting from Ooredoo Kuwait, until about the second half of 2015. Before the mass roll-out of Ooredoo's more affordably priced 4G LTE internet packages last year, the speed of their 4G network was quite good (at home or at work). After the mass roll-out of the aforementioned service, the speed of their 4G network went downhill. The current speed of their 4G LTE service now is more or...
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Anonymous

Anonymous Their service is getting worse. Network connection keeps on timing out / dropping off. It's painfully difficult to play online games now.

Anonymous

Anonymous The best 4G service that can imitate and replicate the download speed of dial-up internet connection.

3.0
I liked
  • Affordability of their internet plans
I didn't like
  • How the 4g network is now subpar from what it used to be
#817076

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