Brad C Vtw

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Improperly charged after cancelation request, Failed Customer Service, Faild to provide Refund. STEALING $1238

Oojo - Improperly charged after cancelation request, Failed Customer Service, Faild to provide Refund. STEALING $1238
I attempted to purchase 2 tickets to India from Oojo back in December 2022. Oojos internal processes struggled with completing the charge to my Credit Card. This became such and issue that I had to cancel the order. After the cancelation Oojo then proceeded to charge my credit card without providing a Confirmation of the Order or the airline tickets. When I contacted Oojo again to ensure the cancelation would be processed. Oojos customer service was nonresponsive. By the time Oojo got back to me, I had already had to move forward with purchasing tickets through a different company (at an additional cost of $150). Oojo refused to cancel the tickets (which they never provided) and informed me there will be a $260 fee per ticket for the cancelation. Oojo only canceled the tickets a full Month and one half later, and only after I had to claim the transaction as fraudulent with VISA. As of the time of this review Oojo has still not provided any documentation for the transaction (Purchase Confirmation/Receipt, Confirmation of Cancelation, Etc.). IT HAS NOW BEEN ALMOST NINE MONTHS AND OOJO HAS NOT PROVIDED A REFUND FOR ANY OF THE $1238 THEY WRONGFULLY CHARGE ME.
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Preferred solution: Full refund

User's recommendation: DON’T USE THIS COMPANY!

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Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.