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bought a Cadillac SRX from Glen Sain in Kennett, MO. When I bought my srx it had less than 35,000 miles on it. It still has warranty as well as three months of On Star and XM Radio. The On Star has failed to work since the day I drove it off the lot. I have called them 4 or 5 times and get the same run around. Same protocol every time I call. My conversation goes something like this: On Star: Hello, how may I help you Me: my On Star has not...
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#999205
I have a Gen 6 Onstar system whichhasbeen upgraded to 4LTE and after going over the Border from Canada to the USA doesnot connect in either of the Phone Mode Onstar or the Emergency Button. When discussing this with the Technical branch I was told that te Onstar system hasproblems fromCanada to USA and there was no fix. it worked last year but Jan 2017 this is no longer the case. Surely if this is a known problem and why have they not rectified...
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#997989
Yesterday the keys were in the car and the car locked when I shut the door. It was 20 below zero wind chill and my winter gear was in thw locked car. I tried to use my cell phone app to unlock the car and it failed three times. I callwd onstar and they would not unlock the car because i do not have the right plan for that. They did transfer me to the app folks to told me to remove then reinstall the app and try again which i did without success....
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1.4
#986518

Data And Wifi Plans Review

#1012638
1.0
Don't waste your time or your money with these services. You're better off getting AAA. It's impossible to even get a data plan, customer service never calls back when you're having issues. But they'll freely take your money without providing you services.
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Onstar Plan Free Trial Review

#990258
1.2
They never even managed to set up my account???
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Onstar Plan Review

#917275
4.5
Aleays beem bery helpful in all my needs
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Short Review for July 20, 2016, Other

#885908
1.0
I have 2008 hhr .the is a person. Access my on star. To stoke me by using the gps. Which he not cop. That the on star not. On.but the light come on when he follow me the . It can be hacked. Watch out they lie. Because next to my car and i turn my radio as high as go. Pulled ear piced out.he was listening in on me.too.
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I purchased a new car 7 days ago. OnStar would not connect the first five days. It finally connected on sixth day of ownership, did welcome call etc. on next day it was not working again. It will not connect just constantly beeps. I have called OnStar several times, they do not know why it does not work and say they are sorry. Saying sorry does no good if can't fix it. Was told a tech would call me back. That has not happened either. Worst...
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#983962
I just finished spending two weeks to get the free trial, 5 months, of Onstar. I really only wanted the remote start and navigation. I was told that with the 5 months free service and the app. on my phone the remote start would work! Only, after 10 calls, I was told that, if there is no remote start button on my key fob the app. remote start would not work!!! I would never have signed up if they told me that in the first phone call. Now I have...
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Anonymous

Anonymous I signed up for the 3 free years of basic and 3 months of guidance today. they asked me for a credit card. All I said was no not right now. No issue at all. just cancel your c...

1.0
I didn't like
  • Poor information
#981054

I have been with OnStar for a number years with awesome customer service. But recently all this seems to have gone down hill. I purchased two new vehicles at the same time and on separate days activated the data plans on both vehicles. During the first billing cycle I was told that I maxed out both data plans. That concerned me as I have the same data plan with a different carrier thru 3 cell phones and I have never maxed it out. So I called...
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2.7
#966150

Do not -Do not buy a data plan-this is a scam -you buy 4G and use 2.4 and magically turning off your device Wifi you look 2days later and have O left-They got my $20.00 Merry Christmas to them -obviously they need it more than I do . Customer service is all about I understand and sorry but that is as far as it goes -the customer is wrong -they aren't able to do anything about it. Looked at the app after my daughter downloaded on her device and...
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2.2
I didn't like
  • Being ripped off
#964332
I was told to go to their onstar.com website to accept their terms of service before they would activate my trial service. Website was basically non-functional, there was no way to accept their terms of service- it just keeps taking you back to the same screen. I called their 800 number and spoke with someone from India that was completely impossible to understand, wanted another number to call me back if we got disconnected. I told her to just...
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h.kitchener

h.kitchener Just make sure you never give them your credit card or other account info. Always have them send you an invoice which you then pay by check. Sirius/XM is not known for their c...

1.0
#963924
Tried to cancel services, they said I am not authorized, only my Wife was, so, she called and they said she is not Authorized only I am, we called together and they said go sit in the Car and try and cancel, we did, and they were rude and not helpful, we had to cancel credit card to get rid of them. If anyone else is driving a Cadillac and your systems shut off, like Radio and A/ C let the dealer know, I think they are tampering with the...
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#953274

Contact Onstar

Headquarters Address:
OnStar Subscriber Services
PO Box 1027
Warren, MI 48090-1027
Phone:
(888) 466-7827
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Companies similar to Onstar

I don't do this at all but I had to today. I am pissed. I called to cancel onstar last month and just looked at my credit card statement and saw a charge. I called and they said it was not cancelled correctly but they would cancel it as of today. (will I have to do this again next month, probably). The girl in the cancellation department was short and curt and hung up on me before I could finish the conversation. Work on that Onstar along with a...
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1.2
#945005