OnPoint Community Credit Union
OnPoint Community Credit Union Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OnPoint Community Credit Union has a 2.3 star rating from 3 reviews and consumers are mostly dissatisfied; rating distribution shows 67% unfavorable and 33% positive. OnPoint Community Credit Union reviews highlight frequent customer complaints about service and fraud handling.
Key Takeaways for Future Customers
- Expect difficulty reaching live customer service and long phone tree loops.
- Be prepared to follow up on fraud detection and check authentication issues.
Negative Feedback / Risk Areas
- Repeated customer complaints about unreachable reps and callback failures.
- Unresolved fraud alerts and difficulty resolving disputed transactions.
- Unclear guidance on check validity and account holds.
Positive Feedback
A minority of reviewers recommend the credit union despite common service concerns.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
OnPoint Community Credit Union has a 2.3 star rating from 3 reviews and consumers are mostly dissatisfied; rating distribution shows 67% unfavorable and 33% positive. OnPoint Community Credit Union reviews highlight frequent customer complaints about service and fraud handling.
Key Takeaways for Future Customers
- Expect difficulty reaching live customer service and long phone tree loops.
- Be prepared to follow up on fraud detection and check authentication issues.
Negative Feedback / Risk Areas
- Repeated customer complaints about unreachable reps and callback failures.
- Unresolved fraud alerts and difficulty resolving disputed transactions.
- Unclear guidance on check validity and account holds.
Positive Feedback
A minority of reviewers recommend the credit union despite common service concerns.
Turn one complaint into a collective action
Deplorable customer service
it's impossible to reach anybody in customer service. phone tree = endless do loop. do better, onpoint.
Fraud. Cannot talk to a live rep.
Indication of fraud on my account!
Four attempts to talk to live rep. and when they call back, there is no connection!!!
User's recommendation: Close your account!!!
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Verified ReviewerTo authenticate check
- - Asked if the check is valid after speaking with customer service.
- - Problem remains unfixed.
- - I cannot cash a check and the service was unhelpful.
I wanted to know if the check was valid after talking to the customer service. My problem is still not fixed or properly addressed.
I have a check that I cannot cash. I do not know if the check is valid enough to put in my account because the service was no help in the situation.
Preferred solution: The answer to my question about a check, be invalid
User's recommendation: Be more attentive to your customers to be sure, to dear crushes I meant the situation resolved
Possible fraud
- - Got a call from fraud detection about my new debit card; couldn't reach them and tried to return their call to resolve potential fraud.
Got a call from fraud detection my brand new debit card, need to resolve this matter. I don't know why I couldn't get back in touch with fraud detection, I tried to return their call and resolve this potential fraud despite.
Preferred solution: Full refund
User's recommendation: Highly recommended.
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