Ono Hawaiian BBQ Reviews
Ono Hawaiian BBQ Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ono Hawaiian BBQ has a 2.0 star rating based on 4 customer reviews; consumers are mostly dissatisfied and report wrong orders and app pricing discrepancies.
Key Takeaways for Future Customers
- Check Ono Hawaiian BBQ reviews and confirm your order before leaving.
- Verify app prices and your receipt to avoid being overcharged.
- Be prepared for variable portion sizes and inconsistent management at locations.
Negative Feedback / Risk Areas
- Frequent wrong or cold orders and billing errors, including double charges.
- Food safety concerns reported, including spoiled items and small bones in food.
- Repeated customer complaints about rude staff and lack of on-site management.
Positive Feedback
Some customers say the food is good and certain locations provide better portions and service.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Ono Hawaiian BBQ has a 2.0 star rating based on 4 customer reviews; consumers are mostly dissatisfied and report wrong orders and app pricing discrepancies.
Key Takeaways for Future Customers
- Check Ono Hawaiian BBQ reviews and confirm your order before leaving.
- Verify app prices and your receipt to avoid being overcharged.
- Be prepared for variable portion sizes and inconsistent management at locations.
Negative Feedback / Risk Areas
- Frequent wrong or cold orders and billing errors, including double charges.
- Food safety concerns reported, including spoiled items and small bones in food.
- Repeated customer complaints about rude staff and lack of on-site management.
Positive Feedback
Some customers say the food is good and certain locations provide better portions and service.
Media from reviews
Rialto, California
Got my order wrong charge me two plates
I usually get the barbecue and the white fish one plate , and they gave me whitefish , separate and the barbecue and pacifically asked 2 macaroni and i got two rice and they charge me combo
Preferred solution: Price reduction
Ontario, California
The app said the price grilled chicken plate was 12.99 plus taxes.when i went into the store . they charged me $13.99 plus taxes. I am unhappy being over charged. please send me discounts coupons
- - App price was $12.99; charged $13.99 plus taxes.
- - Overcharged by $1 at checkout.
- - I will no longer order from your company.
I ordered the chicken breast plate . the app said the price was $12.99 plus taxes.when went into the store to pay .I was charged $13.99 plus taxes, overcharged by $1.00 if the company doesnt correct the price on the app . I will no longer order food from your company
User's recommendation: correct the pricing on the app
Illness
- - Bought spoiled macaroni at Ono Hawaiian BBQ.
- - A family member tasted it and said it didnt taste right.
- - Corporate will check refrigerator issues.
Actually got sick and I’m still sick from it. It was spoiled macaroni salad, and plus my order was half burnt and yeah, I am still sick.
Me not majorly sick but enough to ruin my birthday and they’re not gonna give me a refund because I ordered it through Uber or else they said they would And because I rely on Uber now because I have vertigo. I have health issues that I can’t leave the house so I don’t wanna make Uber mad at me cancel me or something.
I purchased spoiled macaroni from Ono Hawaiian barbecue. I had my father taste it.
He didnt like it. He said it was didnt taste right I anyway Maybe its due to the 102 temperature I live in Los Angeles California. Its not my first time at the same establishment and the first two times Ive been there.
It was actually great but this time something bad happened Nice Lady at corporate said she would check out to see if they have something wrong with the refrigerator or something there but most definitely this is what happened to me unfortunately. Thank you.
Que cambien a rosa guiron
Tengo quejas de la manager del ono 48 en panorama city le pedimos perm8so para faltar y nos cobra el dia ooo le hablamos que vamos a yegar tarde y nos dice que tenemos que comprarlw algo
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerComplaint
No they have not i ask to just replace my food they were rude told me no my receipt was greasy and could not make out the number please send me a voucher for a family meal replacement and I will go to another location thank you
Food was wrong and cold order was wrong employee was rude not willing to help so I contacted customer service
User's recommendation: Check order before you leave
Modesto, California
Despute
- - Wants a coupon for a family meal to go to another location.
- - Staff and manager were rude and refused to replace the order.
I would l8ke a coupon for a family meal to go to a different location please the staff and manager were very rude refused to replace my order and pacifier told me I was *** out of luck and my family meal should of looked like this
User's recommendation: Double check your order before you lesve
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHad 2 small bones in my bbq beef bowl
- - Received two small bones with beef ordered yesterday morning.
- - Store would not resolve the issue due to lack of pictures; receipt is available.
No one had called me to solve that issue or even give me store credit for what had happened that day
I ordered in the morning yesterday and got two small bones and my beef. I called the store to let them know and they said that they couldnt do anything for me because I dont have pictures of it, very unprofessional. Its not like I am lying about it and I have my receipt.
- Food is good
- Very small portion size and expensive for what you get
- Bones in my food
Preferred solution: Full refund
Horrible service. Food is wrong three times.
- - Order wrong thrice; ribs unwanted.
- - Rude cashier; accused me of racism.
- - Manager gave fake corporate number.
- - I seek action on rude cashier.
Me and my girlfriend went in and got some food I got the chicken katsu she wanted the beef plate and she got the ribs witch she didn't want and are more expensive her childhood dog just passed away so I wanted to get her something nice to eat and I was a little Brooke at the time her order was rong three times and the cashier was extremely rude to me and accused me of being racist and started talking trash to me.l just want something done about that cashier she's a very horrible person. Also the manager gave me a fake corporate number.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI want to speak to a person
- - Lack of management to handle issues.
- - Why does this have to be explained further.
- - Lack of management is enough of an explanation.
Lack of management in the restaurant to handle issues. Why does this have to be explained further. Lack of management is enough of an explanation so I have to put it 2x to make sure you have 100 symbols.
- No management
- No managemwnt1l
Preferred solution: Nothing but better treatment and training for current staff so they are not held accountable for what they are not trained on and what should not be their responsibility because the restaurant is not properly staffed.
User's recommendation: Have trained staff and management in the restaurant at all times
Sacramento, California
Horrible service...
They mess around with my food like four time and I wait around like 36 minutes for my food that's going to *** me off.
User's recommendation: Best customer service
A better service
- - Shaw and Brawley Fresno locations have very good meat portions.
- - At Friant Ave Fresno, two-meat portions were small and staff had a sour face.
I like to go to Ono Hawaiian barbecue n Shaw and Brawley Fresno Ca., because they give a very good portion of meat. But tonight I went to Ono Hawaiian barbeque in Friant avenue Fresno.
I ordered a Hawaiian plate with 2 kinds of meat a barbecue beef and teriyaki chicken. The portion of meat was not good . A few slices of chicken and a few slices of beef. I ate the food but I was not satisfied.
So I told the lady who served me the food and to the guy who cooked the food that the servings of meat was little. Her response was you are so kind with her sour face.
Preferred solution: Please tell all the branches of the chain restaurant to continue the very good size of servings.
Los Angeles, California
Horrible service twice
I have been given horrible service twice at this location. She was rude and did not answer questions. I also wasnt given any teriyaki sauce or asked if I needed any.
User's recommendation: Don’t go here
Very poor customer service
- - Three chicken plates to go arrived without sauces or condiments.
- - Staff said condiments were the customer's responsibility and inside the bag.
I ordered 3 chicken plates to go. When I came back home.
The plates did not cone with any sauce or condiments. I call the store, and they told me that I was supposed to get the condiments myself and that everybody knows about this. Obviously I did not know and the girl that gave me my order told me that the condiments and sauces were inside the bag. After this, I was so pissed off that I could not even eat.
And all that they could say was," I don't know what to tell you". I'm definitely not ordering from here again.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFood poisonig
- - Waited over 30 minutes; order was wrong.
- - I had cramps and diarrhea for 2.5 days.
- - I went to the hospital for tests and medicine.
1st, of all, wait over 30 mins r so for my food. The order was half wrong.
Eat my food there that final reach me.30mins, when I left went to do more errors got upset stomach, cramping & diarrhea for 2(1/2) days. Went to hospital, did blood tests. & .gave me medicine for my stomach. Contact Ono BBQ.on 1641s.
Alameda.st.suite#103. Compton.ca.90221. Made a report .on top of that, manger ask me do want another plate r refund. I said no.
I got sick.
Going to hospital.k.d. 2/25/2022
Preferred solution: Law suit
User's recommendation: They suck
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDouble charge
- - Bought lunch at Ono Hawaiian restaurant on Wednesday.
- - Visa ending 5708 charged $22.01 twice; one order received.
- - Need credit asap please.
Bought lunch at Ono Hawaiian restaurant on Wednesday.
Charged $22.01 twice in error on Visa #5708
Received one order.
Valerie Jean Hernandez
vjh.consulting@***.com
Joel Hernandez-Huynh
951642****
951390****
1115 Sunburst Dr.
Beaumont, CA
Need credit asap please.
Companies Similar to Ono Hawaiian BBQ
L And L Hawaiian Barbecue
Hawaiian Bros Island Gril...
“The GM manager Steve at O'Fallon, IL was very rude, let the drive-thru window slap in my face while I...“
Lucilles Smokehouse BBQ
“Good morning my name is ***. I had dinner with my family yesterday at your restaurant located at ***...“
Valley Dairy
“The food and the service is great ! No complaints. The restaurant itself really needs refreshed inside....“
Thank You for Your Reply! We are processing your message.
Your comment will appear after moderation