Haru Ulf
map-marker Bellevue, Washington

Horrible service. Food is wrong three times.

Me and my girlfriend went in and got some food I got the chicken katsu she wanted the beef plate and she got the ribs witch she didn't want and are more expensive her childhood dog just passed away so I wanted to get her something nice to eat and I was a little Brooke at the time her order was rong three times and the cashier was extremely rude to me and accused me of being racist and started talking trash to me.l just want something done about that cashier she's a very horrible person. Also the manager gave me a fake corporate number.
View full review
Michelle D Bfu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to speak to a person

Lack of management in the restaurant to handle issues. Why does this have to be explained further. Lack of management is enough of an explanation so I have to put it 2x to make sure you have 100 symbols.
View full review
Pros:
  • No management
Cons:
  • No managemwnt1l

Preferred solution: Nothing but better treatment and training for current staff so they are not held accountable for what they are not trained on and what should not be their responsibility because the restaurant is not properly staffed.

User's recommendation: Have trained staff and management in the restaurant at all times

Anonymous
map-marker Sacramento, California

Horrible service...

They mess around with my food like four time and I wait around like 36 minutes for my food that's going to *** me off.
View full review

User's recommendation: Best customer service

Marcus Xbt

A better service

I like to go to Ono Hawaiian barbecue n Shaw and Brawley Fresno Ca., because they give a very good portion of meat. But tonight I went to Ono Hawaiian barbeque in Friant avenue Fresno. I ordered a Hawaiian plate with 2 kinds of meat a barbecue beef and teriyaki chicken. The portion of meat was not good . A few slices of chicken and a few slices of beef. I ate the food but I was not satisfied. So I told the lady who served me the food and to the guy who cooked the food that the servings of meat was little. Her response was you are so kind with her sour face.
View full review

Preferred solution: Please tell all the branches of the chain restaurant to continue the very good size of servings.

Anonymous
map-marker Los Angeles, California

Horrible service twice

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have been given horrible service twice at this location. She was rude and did not answer questions. I also wasnt given any teriyaki sauce or asked if I needed any.
View full review

User's recommendation: Don’t go here

Hector C Snd
map-marker Carson, California

Very poor customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I ordered 3 chicken plates to go. When I came back home. The plates did not cone with any sauce or condiments. I call the store, and they told me that I was supposed to get the condiments myself and that everybody knows about this. Obviously I did not know and the girl that gave me my order told me that the condiments and sauces were inside the bag. After this, I was so pissed off that I could not even eat. And all that they could say was," I don't know what to tell you". I'm definitely not ordering from here again.
View full review

Preferred solution: Apology

Kowana D
map-marker Downey, California

Food poisonig

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
1st, of all, wait over 30 mins r so for my food. The order was half wrong. Eat my food there that final reach me.30mins, when I left went to do more errors got upset stomach, cramping & diarrhea for 2(1/2) days. Went to hospital, did blood tests. & .gave me medicine for my stomach. Contact Ono BBQ.on 1641s. Alameda.st.suite#103. Compton.ca.90221. Made a report .on top of that, manger ask me do want another plate r refund. I said no. I got sick. Going to hospital.k.d. 2/25/2022
View full review
Loss:
$16

Preferred solution: Law suit

User's recommendation: They suck

Philo Scn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Beaumont, California

Double charge

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bought lunch at Ono Hawaiian restaurant on Wednesday. Charged $22.01 twice in error on Visa #5708 Received one order. Valerie Jean Hernandez vjh.consulting@***.com Joel Hernandez-Huynh 951642**** 951390**** 1115 Sunburst Dr. Beaumont, CA Need credit asap please.
View full review

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article