Resolved
Michael B Ejm

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Verified Reviewer
| map-marker Alpharetta, Georgia

Resolved: Deceptive business practice

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Updated by user Jan 17, 2023

Company fixed the issue and I have been provided with full refund.

Original review Jan 16, 2023

Scheduling time with the therapist was difficult due to lack of availability that matched my availability. Over 2 months have gone by and three monthly payments (you pay in advance) and I have not had a single session.

I'm now into them for $896 and not a single session.

They keep charging if you get any time scheduled or not. What a scam to get you to pay in advance for a month and they get their service fee despite whether or not you can get time with them.

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User's recommendation: Find a service that you can pay for what you use. A subscription plan for this type of service offering does not make sense.

Christine B Tkn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Failure To Refund For No Services Rendered

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Online Therapy Com - Failure To Refund For No Services Rendered
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The first counselor we were assigned told us that she didnt have after 2 pm hours, even though she had 2 pm and later on her calendar. We then selected another counselor who did a no show for first session, then scheduled another and didnt show for that.

Customer Service only responded via email says later saying that we can pick another therapist and our counselor reviewed and responded to our questionnaire.

So thats part of our service! Her responses were all Tell me more We are in great need of therapy and this company is taking advantage of that fact.

View full review
Loss:
$320

Preferred solution: Full refund

User's recommendation: Beware!!!

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