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PEDRO P Izq
map-marker Rio De Janeiro, Rio De Janeiro
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#1432649 
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Resolved: Lost license

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3.4
Online Media Technologies - Lost license
Updated by user Dec 30, 2018

Online Media Technology has sent a valid new license for me to install in the new computer, althought they still insist that their interpretation upon "per computer" basis means a "unique computer". They have alleged, in order to send me a new license that I "may not have read or received the EULA doc". I insist that their interpretaion is solid wrong, because companies like MICROSOFT (Windows-10 + Office), ADOBE, SHREDDER, to name a few, agreeded promptly in sending me a valid new license to install in the new computer.

Original review Dec 25, 2018
I have bought a permanent license for AVS4YOU video software, but my PC have crashed completely. Só I try to reinstall the software im my new compute. I did that with the SAME Windows, Office, Adobe Acrobat, all other software licenses BUT AVS4YOU. When I tried I got the answer "you cannot use the software in two computers". Then I have sent a message to AVS4YOU teling them that my old PC was gone, dead, and I need to reinstall. The answer was crazy: "we sell software in a PER COMPUTER basis, so you have to BUY other license, follow this link...". That means that if my computer crashes in the following day I bought AVS4YOU software then I loose both computer and software???
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Loss:
$39
Pros:
  • Software when i bought it
Cons:
  • It is not per computer
  • License is a lie
  • It is per specific pc if it crashes you loose the license
Reason of review:
Not as described/ advertised

Preferred solution: Deliver product or service ordered

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Anonymous
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#1009694 
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Customer Service is getting worse with this company!

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1.2
Like other folks, I was duped into another 'unlimited' license but unfortunately upgraded to Windows 10 since, leaving my machine hopelessly messed up. I cannot install the old keys and it claims the license has expired. There has been no reply from AVS so I am wondering if maybe they went out of business? From reading this forum I believe AVS will probably just try to sell me yet another license, of which I already have two. I will probably NOT buy yet another copy and would urge people to use freeware utilities instead of AVS now. I got robotic (moronic) responses in 2013 and 2015 with this company and will not buy a third 'unlimited' subscription
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Loss:
$100
Cons:
  • Unlimited is a scam
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

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Bridgitte Kam
map-marker London, England
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#940857 
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License Key

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2.3
I have had a problem with AVS4YOU. I had to purchase a new computer and emailed AVS4YOU to obtain my license key as I had purchased the Unlimited Subscription. I was told by the AVS4YOU support that I will have to purchase the software again. Below is the response from AVS4YOU Dear user, One license can be activated only on one computer, so if you change your PC you will need to buy an additional license. We would like to draw your attention to the official license agreement which you should accept or reject while installing AVS programms. Note that if you reject the agreement the installation process will stop. If you accept the agreement and continue with the installation process it means that you agree with all the conditions of the license policy. Thank you for your understanding. Please follow this link to AVS4YOU registration page to receive the discount. If you need any assistance regarding AVS software feel free to contact us. Best regards
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Cons:
  • Having contact by emails only
Reason of review:
License Key

Preferred solution: Let the company propose a solution

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1 comment
Omid Bup
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#1242372 
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Hello!

Thank you for your review. Your opinion is very important for us and we try to do our best to meet the demands of our users.

We invite you to contact our Support Team to resolve the issue: http://support.avs4you.com/Support.aspx

Surely, the misunderstanding will be cleared at once.

Thank you in advance for cooperation!

Best regards, AVS4YOU Team

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Lenetta Nrc
map-marker Elk Grove Village, Illinois
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#844122 
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Scam on lifetime license - DO NOT SUPPORT SUCH COMPANIES

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1.0
Like many others I had a lifetime license and the company changed their policy since my purchase to state that the license is only valid on the very original computer you install the software on. Bad business practice to change the terms of the license after the license has been purchased. This is a reminder of ATT and Verizon business practives with their contracts. Their "Free" is a ploy to force you to the commercial offering. They trick you with the "Free" and after install the features you probably expected to work do not work. And the Free product stops working after a period of time. SCAM - #dontmakepiracyeasier
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Reason of review:
Not as described/ advertised
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1 comment
Omid Bup
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#1156513 
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Hello!

Thank you for your review. It is very important to us thus we may improve our product.

We invite you to contact our Support Team to resolve the issue: http://support.avs4you.com/Support.aspx

Surely, the misunderstanding will be cleared at once.

Thank you in advance for cooperation!

Best regards, AVS4YOU Team

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Anonymous
map-marker Loughton, Essex
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#805951 
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AVS 4 you

I have used this software for viewing some videos that are on non-standard formats very successfully for a while. Suddenly I have found that I have paid $46.80 through Worldpay for the privilege of using it for another year. I have no objection to paying for a service i need but I expect to be forewarned that I am going to be charged and how. I think this is sneeky so I intend to formally complain to AVS. Even the Worldpay bill does not mention AVS on it so it will be hard to track down so I could just as easily have been scammed in which case i will owe AVS an apology.
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Reason of review:
Problems with payment
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1
1 comment
Omid Bup
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#1138919 
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Hello!

Thank you for your opinion. It is very important for us.

Please contact our Support Team to resolve the issue: http://support.avs4you.com/Support.aspx

Surely, the misunderstanding will be cleared at once.

Thank you in advance for cooperation!

Best regards, AVS4YOU Team

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Anonymous
map-marker Crosby, Texas
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#609923 
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AVS4you Stinks - unscrupulous Thieves

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1.3
AVS4you.com had 2 offers at the time (and still the same today), the 1 year subscription and the unlimited subscription. with the 1 year subscription, you could download as many of the AVS programs as you want, for up to a year. with the unlimited subscription, you could download as many of their programs as you wanted forever, for the price of about $80. i opted for the unlimited subscription as it was only $20 more than the 1 year, and was supposed to last a lifetime. well, i was actually very happy with their products, but low and behold, i tried to use their video editor one day, and i am shown a message saying that my subscription had expired, and that i would need to renew my subscription. this was only about 4 months after buying it. i immediately went to their web site and sent in the complaint, thinking there was a mistake. they messaged me back and said that i tried to install it on more than one computer. i had only 1 computer at the time! i replied telling them that and they never returned the message. i tried again and nothing. they don't have a phone number and the only way to contact them is via e-mail. now i'm 80 bucks down the drain and still scurrying for a video editor. i haven't been able to edit a video in over half a year. their web site is http://www.avs4you.com/
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Loss:
$59
Pros:
  • Product
Cons:
  • Unlimited scam on my computer
Reason of review:
Not as described/ advertised

Preferred solution: Price reduction

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Anonymous
map-marker Torrance, California
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#617239 
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Got your money, now you are on your own!

I purchased a full subscription of AVS4YOU software and was fairly pleased with most of the features. As with most new software, the download and registration must be completed online. In the old days, you bought your software subscription on a disk with an authorization key and if your software, or computer, failed you reloaded the program. Well, my hard drive gave up and I had to buy a new computer. Luckily, most of my important software was on disk and I reloaded and then, if needed, I contacted the vendor for a new authorization number. When I contacted AVS4YOU support, 1st they gave me the run around about not being able to find my account information. When I finally gave them the information, they then told me "oh by the way you just have to buy another subscription anyway!" They could have just told me that in the beginning instead of causing me to spend most of a day looking for my original purchase information. All anyone wants anymore is your money and after that, you are on your own! I will buy from another vendor but only after I am referred to one by a person I know. With regards yo the AVS4YOU software, it is mediocre at best. I would recommend shopping around. RP
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Reason of review:
Not as described/ advertised
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Anonymous
map-marker Copenhagen, Hovedstaden
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#555150 
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DON'T BUY; AVS4YOU - License is NOT valid for a LIFETIME

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1.0
DON'T BUY IT ! AVS4YOU offers you to buy a LIFETIME license, but actually this LIFETIME license ONLY counts for the very one computer, on which where you activate the license. If you later buy a new computer, you can NOT activate you license - you will have to buy a new license. (NOT meaning running two computers simultaneously!) So, who has the same one computer running for a LIFETIME? AVS4YOU tells you about this in their official license agreement. Who cares to read that? Moreover most of the AVS4YOU programs has a lot of BUGS, that makes it really annoying to work with. Specially image and audio sync sucks badly (but also a lot of other bugs). - Anyone can check this for confirmation on their website forum-board.
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Loss:
$60
Cons:
  • Lifetime license deception fraud
Reason of review:
Not as described/ advertised
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2 comments
Guest
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#1113186 
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This is correct, I have the same Problem.

This is unique in the industry and legally borderline.

I never buy AVS4YOU again!

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Guest
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#1065915 
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yeah, they make it pretty clear when you buy it. It's lifetime of the computer not the user.

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Sylvia V Mqx
map-marker Fort Lauderdale, Florida
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#347112 
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Unlimited Subscription Ripoff

On 2/4/2009 I purchased an unlimited subscription. Love the product. In the past 4 years I have gotten 3 or 4 computers. (ok..when I see a good deal on a computer that is better than the one I have I grab it) I have installed the software on all the computers. However, it is only on 1 computer that I'm using at a time. In other words when I get a new computer I reformat the hard drive on the old one and give it to someone in need of a computer. I have 1 computer with the software. When I tried to put my license code into the new one I got that I am in violation of the user agreement buy installing the software on multiple computers. Well I don't see it like that since I am only using it on 1 computer. I emailed them on the 19. NO REPLY. On the 20th I messaged them on face book and got Sylvia, we answer support question within 48 hours as it is stated on our official site www.avs4you.com . Could you specify your e-mail as we can help you. I did specify my email addres and haven't got any reply. Their software is good and I didn't mind paying for it. However, there customer service is the worst. If they had been nice about answering me I might have even paid 59.00 again. (I have used it for 3 plus years) BUT since they can't even be bothered to email me back......there is other software out there.
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Loss:
$59
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Mathias Roo
map-marker Hesperia, California
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#167874 
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AVS 4 you subscription scam

Updated by user Aug 06, 2011

Just so you guys know I\'m a real person out there, with a real life: youtube.com/supersnot4

Original review Jan 15, 2010
about a year ago, i got 2 brand new HD cameras. i use them for various things like youtube and personal things. however, i needed a video editor/converter for them, as windows movie maker was unreliable and could not edit .mov videos. so i went scouring the internet and found the AVS video converter, by Online Media Technologies, Ltd. they had 2 offers at the time (and still the same today), the 1 year subscription and the unlimited subscription. with the 1 year subscription, you could download as many of the AVS programs as you want, for up to a year. with the unlimited subscription, you could download as many of their programs as you wanted forever, for the price of about $80. i opted for the unlimited subscription as it was only $20 more than the 1 year, and was supposed to last a lifetime. well, i was actually very happy with their products, but low and behold, i tried to use their video editor one day, and i am shown a message saying that my subscription had expired, and that i would need to renew my subscription. this was only about 4 months after buying it. i immediately went to their web site and sent in the complaint, thinking there was a mistake. they messaged me back and said that i tried to install it on more than one computer. i had only 1 computer at the time! i replied telling them that and they never returned the message. i tried again and nothing. they don't have a phone number and the only way to contact them is via e-mail. now i'm 80 bucks down the drain and still scurrying for a video editor. i haven't been able to edit a video in over half a year. their web site is http://www.avs4you.com/
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27 comments
Guest
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#1128780 
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Get it from piratebay.se

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Guest
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#840110 
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I purchased an Unlimited subscription to their software several years ago. I do not use all of their titles as some of the software is not the best, However I have come to depend on several of the software apps as they are very good.

The video conversion software and DVD CD burner is quite good. I recently purchased a new laptop and when my registration failed, I found that a unlimited lifetime purchase is limited to 1 pc and is by no means a lifetime product.

I was very disappointed in the misrepresentation implied by the sales promo. I most likely will purchase a new license because I like the titles I use but I fail to appreciate the misleading sales ***.

Kenny

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Guest
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#684467 
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Thank you. I almost did the same error.

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Guest
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#651627 
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It's easy to shake a company into reality.... that is what happens when enough people start talking about the company at fault for the rip-off.First: The company is a U.S.

company and subject to U.S. Laws an regulations including Anti-Trust Laws; Enough complaints to law makers and they will be compelled to look into the accusations. If they are contacted by a Representative to explain why they are cancelling use of a product that buyers they have purchased and therefore own, the company in question will have to answer or suffer possible consequences. Also, along with the use of these forums and rating sites, if you got screwed by this or any other company, tell everybody by way or FaceBook, Utube and any other social media you have access to.

Write the BBB in their area and any area they sell to.Eventually they'll get the picture, especially if sales slow it starts hurting their bottom line.Send a sample of your "to be published publicly" (your complaint and lack of resolution on their part) complaint to the Tech Support and the address below and let them know you are not kidding.

Online referencing shows that the well-hidden AVS domain is actually owned by...World Wide Digital Networks 9344-L Jones Rd, #117 Houston, TX 77065 8**-**4-5621 The more people you can reach that are having problems with avs4you software, the more action you will see from the company. Even if it is just closing their door for business.

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Guest
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#562516 
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My yearly subscription was good thru Nov 17 but AVS pulled the plug on Oct 23rd. Have received no replies to repeated emails!.

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Guest
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#532783 
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I have to agree with those who have received very poor support. The first time I asked for support I got it and the suggested fix worked.

This time, when the "unlimited" subscription suddenly expired as for the other comments on this site they could not provide a fix and eventually just stopped responding. The other comments are correct in saying that there is no contact number and no way of getting through to them.

I did not know it was really a Russian scam only posing as a British company.

I would caution others against giving money to these folks but I do agree that their software is very good if you could get them to let you use it.

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Guest
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#406025 
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The sofware works fine. But I'm on my second license.

The first unlimited license -- on this same computer -- "expired" or so they say. When I questioned them about it, they say the reason my license "expired" is because they changed their web site. So stupidly, I bought another unlimited license. I guess this license is "unlimited" until AVS changes their web site again.

These people are theives. Don't get AVS software, unless you like getting ripped off.

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Mathias Roo
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#403214 
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I just wanted to point out to SdaInFbk, I'd just keep upgrading the computer. You can get a faster, more up to date motherboard, processor, hard drive, graphics card, etc.

and keep them all in the same case, and technically it's still the same computer, yet by then you will have replaced all of the parts which are likely to fail.

This is what I intend to do now that they finally (2 years later) gave me my license back. I have every intent to stretch my license to the fullest, especially after they ruined a wedding video and had me scrambling for a new video editor and spending even more money.

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#403124 
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I will start out by saying that I have always been happy with the way avs4you software works. It has plenty of features and has always handled the jobs I have given it. I have been using there software for years, on the same computer. Yeah, I should upgrade it someday but the darn thing still works. With that being said, they have serious issues honoring there unlimited license.

I purchased an unlimited license for avs4you software. After having my motherboard and hard drive replaced, under warranty, in my computer the software was no longer activated. Attempting to use my old license key resulted in an "already been activated error". I contacted support and they reluctantly gave me a new code after a few messages. A year later, the software has deactivated again. It turns out the license key they reluctantly gave out was for a 1 year subscription. I have begun the battle again to get a new license key. Their TOS says unlimited lifetime subscription as long as I own this computer. I am still using the original computer, and this is the only computer that the software has been installed on.

avs4you has a problem honoring there unlimited license key. BUYER BEWARE! Even though I love the software, I will not be buying another license when the day comes to replace this tired old computer.

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#1128788 
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reply icon Replying to comment of Guest-403124

If you have a SSdrive or keep a HDD that still runs when still AVS is activafed copy regkey(S) from regedit :HKEY/Local machine /software/avs4you

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