Onitsuka Tiger

I bought two pairs of sneakers, totaling $550. I can check that my order arrived using E-Global.

However, when I want to make a return, the website doesn't recognize that my order is connected to my email. I have emailed every single Onitsuka Tiger globally. Nobody can help me because they ship through Global-E. When they have answered my emails, the computer or person doesn't understand my email, so we go back and forth and get nowhere.

I am extremely frustrated, especially since I love their sneakers and they are of high quality. It's a pity that they haven't invested in their customer service.

I would love to be able to return these items and get a refund.

I have had an extremely difficult time returning items that were incorrectly sent by Onitsuka. I ordered Tiger Mexico 66 in a size 31.4 European and was sent a size 41.5 (in a size 49 box).

I then requested a refund within the 30 days allowed and was denied based on an error on their end showing that I was past the 30 days. I resent the invoice showing the correct date and photos of the items, and then two more back-and-forth emails (this has been over a two-week timeframe) asking for more photos to "prove" I received the wrong items.

Finally, a return was approved, but now it says the shipping costs, $41, will be deducted from the return amount. If I am not refunded the entire amount I am at the point where Social Media becomes the next step.