Onexbus
Onexbus Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The recent recommendation warns: don't book with Onexbus; sentiment is negative based on missed service and poor follow-up. Customer reports a canceled 2:30am coach without notice and unresolved refund requests.
Positive Feedback
Staff acknowledged the canceled 12:02am trip and the company allowed communication channels for onward contact, though outcomes remain unresolved.
Negative Feedback / Risk Areas
- Missed scheduled departure and lack of timely notification.
- Unanswered refund and compensation requests, reflecting customer service gaps.
- Out-of-pocket travel costs incurred due to cancellation and poor communication.
Key Takeaways for Future Customers
- Check recent Onexbus reviews before booking and verify confirmations.
- Document costs and contact customer service promptly for refunds.
- Consider alternative bus service or rail options if reliability is critical.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
The recent recommendation warns: don't book with Onexbus; sentiment is negative based on missed service and poor follow-up. Customer reports a canceled 2:30am coach without notice and unresolved refund requests.
Positive Feedback
Staff acknowledged the canceled 12:02am trip and the company allowed communication channels for onward contact, though outcomes remain unresolved.
Negative Feedback / Risk Areas
- Missed scheduled departure and lack of timely notification.
- Unanswered refund and compensation requests, reflecting customer service gaps.
- Out-of-pocket travel costs incurred due to cancellation and poor communication.
Key Takeaways for Future Customers
- Check recent Onexbus reviews before booking and verify confirmations.
- Document costs and contact customer service promptly for refunds.
- Consider alternative bus service or rail options if reliability is critical.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Coach company5
- - The Onexbus from Brampton did not arrive at 2:02am or 2:30am.
- - I paid $90 for VIA Rail and requested a refund and compensation; no reply.
The Onexbus from Brampton, Ontario on the 3rd of February did not arrive at either 2:02am or 2:30am from London, Ontario to Pearson, Toronto. The bus service informed me that they canceled the 12:02am service but they did not inform me that they canceled the 2:30am service.
As a result, I had to make other arrangements with VIA rail at 7:30 am, which cost me $90.00 to get back to Mississauga.
I have been in touch with Onexbus and given them information about that trip, but they have not reached out in return. I have asked for a refund for the trip and the expense of $90.00, in addition to compensation for the inconvenience caused by this trip.
User's recommendation: Don't book with them
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